Customer Service Representative
Resume:
Vanessa Cotton
World Class Customer Service
Angie, LA 70426
************@*****.***
Professional Summary
To work in an environment that is friendly, enthusiastic, and career oriented. I like to stay busy and multi tasking is always welcome.
Ability Summary
Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
VSP-Remote
March 2022 to April 2024
I was a fully trained representative, taking calls for not only for Vision Benefits but also CMI. I worked with Randstad Agency before becoming a VSP representative from December of 2021 until March 2022. I have received CSR of the month in early 2022 and I strive to keep my performance within the boundaries that VSP has in place but I also want to make sure that each person I talk to is fully satisfied with the information that I have provided and the service I have given. I also achieved World Class Service in 2022, which I am very proud of. I also worked on SDO with the CMI group during peak season and I look forward to more of these opportunities in the future. Some aspects of my job are:
• Provided assistance to clients
• Answered phone and assisted clients and customers with changes
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Help members with claims questions and submission Customer Service Representative
Randstad-VSP-Remote
December 2021 to April 2024
I work for one of the top Vision Insurance Providers. I talk with multiple members about their coverage. I explain their benefits and services available to them. I also assist members who have questions about claims, needing to find a provider and routing them to the appropriate department when needed. I enjoy working in this fast paced environment and hope to continue my career with VSP. Caption Agent
CaptionCall/Sorensen Communications-Remote
August 2022 to November 2022
Creating captions in real-time for hearing impaired customers, using a captioning phone system. The customer would have a captioning phone, this would allow them to be able to communicate over the phone. No interaction between agents and users of the device. Customer Service Representative
CareCentrix-Bogalusa, LA
July 2021 to November 2021
I answer incoming calls to setup health care services or DME for patients. We coordinate the services and their insurance so they can focus on getting well. I also make outbound calls when the need arises. Customer Service Representative
MAXIMUS FEDERAL SERVICE-Bogalusa, LA
October 2020 to April 2021
I answered incoming calls in a call center setting for Marketplace insurance and 1800Medicare. I helped customers sign up for Marketplace insurance and I also helped people with their Medicare account. Bank Teller/CSR
Citizens Savings Bank-Bogalusa, LA
September 2016 to April 2020
Tellers verify a customer's identity and financial information before processing a transaction. Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments. Duties Tellers typically do the following: * Count the cash in their drawer at the start of their shift
* Accept checks, cash, and other forms of payment from customers * Answer questions from customers about their accounts * Exchange dollars for foreign currency * Order bank cards and checks for customers
* Record all transactions electronically throughout their shift * Count the cash in their drawer at the end of their shift and make sure the amounts balance Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer's identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel. In most banks, tellers record account changes using computers that give them easy access to the customer's financial information. Tellers also can use this information when recommending a new product or service. Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts.
Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.
Bank Teller
Capital One-Bogalusa, LA
August 2011 to September 2016
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
Customer Service Representative (CSR)
Sitel Operating Corporation-Bogalusa, LA
February 2011 to June 2011
Assisted customers with banking information over the phone. Also completed multiple applications including those for credit cards, loans, and lines of credit. Assisted customers when they were having trouble with their accounts or accessing Online Banking. Assisted New hires with question while being a floor walker.
Education
Associate degree in Medical Billing and Coding
Penn Foster - Bogalusa, LA
July 2023 to Present
Vocational School Certificate in Nursing Assistant Delta College - Covington, LA
Skills
• Customer service
• AI
• Upselling
• Communication skills
• Editing
• Data entry
• English
• Sales
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