Project Manager Coordinator

CYNTHIA SMITH

*******.********@*****.*** +1-919-***-****

SUMMARY

Results-driven Project Manager with 22 years of experience in management, budgeting, and reporting. Adept at leading teams, managing stakeholders, and driving operational efficiency. Expertise in business requirements analysis, process optimization, and cross-functional collaboration. Recognized for strategic leadership and excellent communication skills across all levels.

SKILLS

Technical Skills

• Project Management Tools (Workday, CLM, Clarity)

• Data Analysis & Reporting, Business Systems & SAP Database Management

• Process Management & Development

• Microsoft Office Suite (Excel, PowerPoint, Word)

• Microsoft Excel (Pivot Table, VLOOKUP, Database Modeling, and Formula Forecasting)

• PeopleSoft

• Design & Development Databases

Soft Skills

• Leadership & Collaboration

• Strategic Planning

• Training & Development

• Communication & Reporting

• Problem Solving & Decision-Making

• Resource & Vendor Management

PROFESSIONAL EXPERIENCE

T&C Staffing – Durham, NC

Project Coordinator / Database Coordinator

08/2023 – Present

• Directly communicates with stakeholders, ensuring accurate data entry, and assisting with documentation and treatment plans.

• Provides coordination and planning to leadership, offering leadership and strategic support to managers and district teams. Coordinated internal and external vendor training, with a focus on Salesforce Skills Vendor programs. Efficient written and verbal communication

• Utilized Clarity, Microsoft Excel, and CLM tools to manage budgeting, staffing, and progress tracking. Oversaw project coordination, resource management, and human resources forecasting within Workday. Projects involved infrastructure, application development, PeopleSoft, and Workday. Developed an interactive dashboard with automation tools for data analysis and refined business processes to enhance operational effectiveness.

• Efficiently managed all auto-renewing groups by effectively handling bills, vendor contracts, and member guides. Updated the database to reflect changes made by the group

(company), including address, phone number, name, tier, and benefit updates at the member level. Ensured prompt project execution by adhering to industry best practices for Training and Development for Direct Companies

• Deliver Business Analysis, Stakeholder Reporting, and Management Support

• Provide comprehensive business analysis, stakeholder reporting, and management support to teams. Oversee project resources, budgets, and timelines to ensure the achievement of project objectives.

• Serve as a Liaison Between End-Users and Project Managers

• Facilitate communication and collaboration between end-users and project managers to enhance operational efficiency and processes.

• Permit Specialist for Residential and Commercial

• Utilize specialized skills to manage budgeting, staffing, and progress tracking for residential and commercial projects. Proficient in Serviceforce, QuickBook, Microsoft Excel, and CLM tools.

• Projects Involved

• Infrastructure and application development projects. Blue Cross Blue Shield NC – Durham, NC

Business Analyst / Project Coordinator / Data Analyst 12/2020 – 08/2023

• Improved operational efficiencies by coordinating cross-functional teams and account managers to ensure timely and accurate group processing.

• Utilized Workday and CLM tools for onboarding, employment contracts, and HR forecasting.

• Proficient in Microsoft Excel, with expertise in Pivot Tables, VLOOKUP, database modeling, formula forecasting, and data analysis. Skilled in managing and reporting on vulnerabilities, utilizing Excel to analyze and visualize large datasets exceeding 300,000 rows.

• Directly communicates with stakeholders, ensuring accurate data entry, and assisting with documentation and treatment plans.

• Managed auto-renewing groups, overseeing billing, vendor contracts, and database updates.

• Developed dashboards for business analysis, customized Excel formulas, coordinated projects, and monitored KPIs using Clarity.

• Participated in process optimization initiatives, enhancing enrollment accuracy and efficiency.

Verizon – Cary, NC

Project Manager – IT & Telecommunications

12/2019 – 12/2020

• Provided project management support, aligning resources and schedules with strategic goals.

• Managed telecommunications projects from initiation to completion, ensuring timely execution. Served as a liaison between end-users and project teams, facilitating effective communication and collaboration.

• Served as liaison between end-users and project teams to facilitate effective communication. Biomerieux – Durham, NC

Project Coordinator / Administrative Assistant – Supply Chain 01/2017 – 12/2019

• Coordinated supply chain projects, aligning resources, schedules, and budgets.

• Analyzed and optimized business processes for increased efficiency.

• Acted as a liaison between stakeholders, ensuring smooth project execution. Bayer Crop Science – RTP, NC

Project Coordinator / Executive Administrative Assistant 11/2013 – 12/2019

• Managed executive support and project coordination for cross-functional teams.

• Developed comprehensive training documentation, effectively monitored its completion, and diligently reported performance metrics. Effectively implemented industry best practices for training and development to ensure timely project execution.

• Oversaw legal contracts, procurement, and budget management using SAP.

• People Soft

Siemens Industry – Wendell, NC

Project Assistant / Project Coordinator

10/2010 – 11/2013

• Provided project support for A/E Managers and stakeholders, ensuring timely execution.

• Managed contracts, inventory, vendor information, and compliance monitoring.

• Streamlined administrative processes to improve operational efficiency. EDUCATION

• Everest College – Associate Degree, Business Management Law (2016)

• Nash Community College – Associate Degree, Business & Criminal Justice (2000)

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