It Support R D

Adam Cook

Boca Raton, FL - ***** – 631-***-**** – *************@*****.*** – linkedin.com/in/adamcook2

IT Support Specialist Profile

System Administration – Laboratory Management– Network Infrastructure– Project Management

Configuration & Installation

System Requirements

IT Support & Solutions

Software Design

Proactive Problem Resolution

Vendor Management

Business Administration

Data Integrity & Compliance

Remedial Maintenance

Accomplished and results-driven IT professional with a solid track record of spearheading dynamic and long-term laboratory solutions.

Demonstrably adept with hardware, software, and network support leveraging diverse expertise and independent judgment.

Talent for assessing and employing state-of-the-art instrumentation and adhering to Current Good Manufacturing Practices (cGMP).

Skilled in document control, coding, asset management, metrics development and monitoring, help desk supervision, and end-user services.

Ample experience within complex laboratory and warehouse environments, video conferencing systems, and identifying and repairing technical defects.

CAREER ACCOMPLISHMENTS

Established and directed successful plan to centralize all Waters’ Empower 3 instances.

Enacted global, cutting-edge LabGuard temperature and humidity monitoring system.

Repeatedly generated impactful process enhancements and cost-saving R&D measures.

Configured and implemented custom Warehouse Management Systems (WMS) to multiple sites on a global scale.

Drove development of a Global Document Management System (DMS) with complete integration into existing R&D systems.

PROFESSIONAL EXPERIENCE

GSK CONSUMER HEALTHCARE (HALEON) - Richmond, VA (Remote) 02/2020 – 03/2023

Product Manager / Service & Support Manager, Global IT, QA

Responsible for the separation and support of QA systems and services from GSK to Haleon, specifically StarLIMS and Waters Empower/NuGenesis.

Operational Management: Provisioned hardware to build multiple environments to support mission critical systems.

Customer Engagement: Migrated the StarLIMS system at GSK to Haleon’s new Microsoft Azure network.

Systems Integration: Interfaced with various systems (SAP, Empower) to reduce errors and improved workflow

PFIZER CONSUMER HEALTHCARE - Richmond, VA 04/2019 – 02/2020

Laboratory Systems Specialist, Global R&D Digital and Technology

Orchestrate laboratory system validations for GMP and non-GMP instrumentation, with IQ, OQ and PQ documentation. Coordinate with Corporate support and system vendors for quotations, installations, validations and calibrations. Provide technical expertise for hardware and software upgrades. Manage Waters Empower 3 FR2 system administration.

Operational Management: Provided hands-on software management and administration of Empower 3 FR2 users, systems and workstations. Troubleshooting laboratory system issues with LACE boxes, GC’s, LC’s, UVVIS, Sotax TPW / MD, scales, pH meters, microscopy, TA equipment, Tiamo and many other complex systems. For readiness of Empower 3 FR4 migration, delivered reporting on systems versioning, disk usage and driver compatibility (ICOPS). Executed verification of various systems on FR4 test platform. Leveraged in-house custom applications to manage hardware and software inventory. Aided with the diagnosis and resolution of system deployment and connectivity issues. User administration, support and troubleshooting of the ViewLinc temperature monitoring system.

Application Support: Responsible for the migration of Pfizer R&D applications to GSK’s SharePoint infrastructure.

ESTEE LAUDER COMPANIES Melville, NY 07/2018 – 12/2018

Director, Global R&D Laboratory Systems

Excelled in orchestrating system validation, instrumentation installation, database integration and maintenance, and establishing forward-thinking strategies to bolster cross-functional operations. Promoted and complied with all Good Manufacturing Practice (GMP) regulations.

Operational Management: Leveraged aptitude with software management in preparing and engaging with high-performance liquid chromatography (HPLC), Empower software, scales, pH meters, confocal microscopy, Agilent solutions, and rheological properties.

Innovation & Leadership: Conceptualized and introduced senior-level perspective of equipment compliance status for all global R&D localities. Devised ambitious plan to consolidate all Empower databases, streamlining day-to-day management activities, curtailing infrastructure costs, and augmenting performance.

Process Efficiency: Relayed integral information to key laboratory personnel and IT specialists. Played instrumental role in interfacing with vendors. Integrated and monitored comprehensive database.

ESTEE LAUDER COMPANIES Melville, NY 07/2002 – 07/2018

Director, Global R&D Operations

Demonstrated commitment to excellence in delivering IT services for variety of complex issues and discrepancies. Deployed reliable troubleshooting and prompt system recovery procedures. Collaborated with vendors in formulating and hosting interactive training programs. Activated intricate servers, RF guns, and printers.

Program Administration: Configured and inaugurated LabGuard 3D temperature monitoring system aligned with strict government and QA standards. Ideated and integrated batch labeling system, serving to standardize formatting for all R&D locations. Optimized Document Management System (DMS) through workflow scanning.

Systems Integration: Deployed large-scale research, design, and installation initiative for Fishbowl Manufacturing (FBM) system, incorporating order management, inventory control, reporting, and shipping functions.

Assistance & Support: Drove transition of technical support resources to company Service Desk. Reinforced efforts of clinical research team, offering valuable assistance with assorted instrumentation, vendor communications, and data integrity components. Arranged and executed high-impact training exercises.

ESTEE LAUDER COMPANIES Melville, NY 03/1993 – 07/2002

Manager, Global R&D Operations

Possessed direct oversight of R&D team, supporting clients with all IT service-related issues including printing, access controls, and hardware. Deployed desktops, servers, Cisco switches, and related equipment.

Operational Management: Created and managed IT service desk for Research and Development, delivering “white glove” support to large customer base. Executed system and user security controls.

Application Support: Functioned as Subject Matter Expert (SME) and System Administrator for Research and Development System application (RDS).

Customer Engagement: Ensured prompt tracking and resolution of all client technical support calls.

Process Automation: Installed global Document Management System (DMS), supporting imaging, application integration, automation, and hardware interfaces.

Additional experience as Manager and Network Programmer Analyst for Thomson Industries (Port Washington, NY) and Programmer Analyst for Manhattan District Attorney’s Office (New York, NY)

TECHNICAL PROFICIENCIES

Languages:

SQL

Operating Systems / Software:

Windows Server 2012 & 2016, Windows 7 & 10, Microsoft Office Suite, Crystal Reports, Oracle 11, Empower 3, Agilent OpenLab, ServiceNow, iOS, TCP/IP, Microsoft Active Directory, Print Management, ServiceNow, HEAT, Mirror

Hardware:

Mettler Toledo instrumentation, Sartorius Scales, Thermo Fisher equipment, TA, Sotax, Malvern, Metrohm, PerkinElmer services, HP equipment & accessories, Waters Corp, Agilent, desktops, servers, printers, copiers, high volume document scanners, mobile & RF devices, bar code technology, A/V equipment

EDUCATIONAL BACKGROUND

NORTHEASTERN UNIVERSITY, Boston, Massachusetts

Computer Technology

Concentration: Computer Systems, Hardware Design, Programming, Engineering

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