Virtual Assistant Customer Service

Shatange Fisher

Jamaica, New York ***** 917-***-**** *********@*****.***

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PROFESSIONAL

SUMMARY

Experienced with managing front desk operations in medical setting, including patient scheduling and records management. Utilizes effective communication skills to ensure smooth patient flow and office operation. Knowledge of medical terminology and administrative procedures.

SKILLS • Time management • Calendar management

• Task prioritization • Microsoft Word, outlook, excel

• Conflict resolution • Communication

• Sales • Professionalism

WORK HISTORY MEDICAL OFFICE RECEPTIONIST 02/2006 to 11/2024 Healthbridge Primary Care Great Neck, NY

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.

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• Generate referrals and obtain authorizations

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

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Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.

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• Escribe and call in prescriptions into pharmacies to ensure accuracy Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

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• Helped patients complete necessary medical forms and documentation. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.

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Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.

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Coordinated patient scheduling, check-in, check-out and payments for billing.

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EDUCATION High School Diploma

Farrockaway High School, Far Rockaway, NY

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