Customer Service Office Manager

Jennifer Morris

********@*****.*** Work from Home/Remote,, US +1-904-***-****

PROFESSIONAL SUMMARY

I strive with each situation to be my best in handling whatever is at hand. It's my utmost WORK HISTORY

Office Manager, Service Specialist at

May 2014 - September 2015 (1.5 Years)

{3rd St. South, Jacksonville, FL 32250}

Responsible for all billing aspects of the company; receiving payments and preparing invoices. In charge of maintaining clientele database by keeping files up to date. Research product cost and availability.

G&W Contracting Services/Marketing Manager at

April 2011 - April 2013 (2.5 Years)

{1630 Cortez Rd., Jacksonville, FL 32246/904-***-****} Managed Marketing Operations for our commercial industrial foam roofing company.

Tested a variety of marketing concepts, designed, implemented, managed and measured the performance of Marketing Campaigns for the company, designed to achieve financial targets. Coordinated the development and subsequent enhancement of the Corporate Web Site, to enhance the effectiveness of corporate marketing.

Effort resulted in a measurable growth in quarter over quarter revenue, with an 11 point increase in the customer satisfaction index.

Sales/Customer Support at Citi Group

March 2008 - May 2009 (1.5 Years)

{14000 Citicards Way, Jacksonville, FL 32258/904-***-****} Financial products sales, Citi Card Customer Service Support. Service card member accounts, responding to queries and resolving disputes. Monitor card activity to identify, track and report fraud, using Citi automated systems. Recommended changes to card support processes to improve efficiency and effectiveness of Card Customer Support Operations.

Consistently achieved Service Level Agreement (SLA) targets while maintaining quality and compliance based on documented processes.

Underwriter/ Analyst at PHH Mortgage

March 2003 - October 2006 (4 Years)

Underwriter for PHH Mortgage

Processed and performed quality review of loan documentation to insure documentation met all requirements for loan eligibility with particular emphasis on potential fraud. Performed quality assurance reviews on other underwriters documentation, insuring that all system entries and requirements were met against compliance requirements and company standards.

Performed as Applications Administrator for the HELOC Division, processing changes of lien holders position for multiple financial institutions. Quality Control efforts resulted in the lowest defect rate per 1000 opportunities in Underwriting Team.

Office Manager at IT Solutions

May 2001 - April 2002 (1 Year)

Duties included handling all correspondence for the President and the CEO. Head of the Direct Mail campaign and primary point of contact for all customers and vendors. Responsibilities also included collecting data from other clients and vendors to maintain internal database.

EDUCATION

Florida State College - None

Graduated 0000-00-00

Florida State College - Associate Degree

Graduated 0000-00-00

SKILLS

Customer Service, 10 years

LANGUAGES

English, Advanced

ABOUT ME

I have a drivers license

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