Information Technology Manager
Resume:
EDUCATION
ROHAN KETWAROO
INFORMATION TECHNOLOGY MANAGER
CONTACT
******@*****.***
New York, NY
www.linkedin.com/in/
rohan-ketwaroo
SKILLS
Project Management
IT Strategy & Leadership
Teamwork
Time Management
Team Development & Training
Effective Communication
Critical Thinking
Vendor Management &
Negotiation
Budget Management & Cost
Reduction
Stakeholder Engagement
Disaster Recovery/Business
Continuity
Policies & Procedures
CUNY GRADUATE CENTER
Master of Business
Management
LEHMAN COLLEGE
Bachelor of Computer
Information Systems
WORK EXPERIENCE
PROFILE
Information Technology Manager with over 10 years of IT leadership experience including oversight of infrastructure application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Seven Star Fuel Corp. 2022 - 2024
Director of Information Technology
Developed IT strategic plans that increased system uptime from 80% to 92% over a span of 3 years.
Managed IT annual budget of $350,000, leading to overall cost reduction of 20% per annum.
Identified opportunities for application optimization, redesign and troubleshooting, increasing efficiency of 50% of user and application issues.
Developed and maintained training procedures for staff, resulting in annual proficiency increase of 19% among IT staff. Spearhead the migration to cloud-based solutions, resulting in a reduction in infrastructure costs and improved scalability. Performed regular audits and identify key risks and vulnerabilities. Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
Develop and execute comprehensive cybersecurity protocols, significantly reducing incidents and ensuring compliance with regulations.
1199SEIU Federal Credit Union 2015 - 2020
Chief Information Officer/IT Manager
Oversaw and managed all phases of credit union infrastructure and IT assets by strategic planning, implementation and management. Worked with executive management team to set short and long-term IT objectives. Successfully implemented business continuity/disaster recovery plan, VOIP integration, Outlook Enterprise Management & creation of a mobile app that increased membership up 25% within 5 years.
Knowledgeable in Fiserv Galaxy, FIS and CUInterface core systems. Created CQCS/SQL reports by importing member data to present to CEO and Board of Directors.
Achieved cost savings through strategic vendor negotiations and management of technology resources. Handled vendor contracts and SOC 2 audits.
Devised and wrote corporate technology policies and procedures, modifying security policies for each worker level. ROHAN KETWAROO
INFORMATION TECHNOLOGY MANAGER
REFERENCE
********@*************.***
Anastasia Wallace
Phone:
Email :
COO - 1199SEIU FCU
*******@*******.***.***
Sophia Morris
Phone:
Email :
Deputy Chief - BronxDA
OFFICE OF THE BRONX DISTRICT ATTORNEY 2003 - 2015
Telecommunications Supervisor/Web Administrator
Strong working knowledge of major networking components, operating systems, and basic computer hardware components. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs and verifying completion of scheduled jobs.
Implemented Enterprise Management with Microsoft SharePoint for distribution of sensitive documents between senior executives and board of directors.
Develop, manage, and update Active Directory across multiple domain and network environments via SSO.
Design and perform routine maintenance and configurations. Reported monthly to board of directors on budget, membership portfolio and upcoming projects.
Tracked departmental expenditures, project schedules and team performance and progress.
Presented and implemented telecom strategies to ensure the smooth running of organization's telecom systems. Supported 4 sites and over 1,000 users within the Bronx.
Created Annual Report for office, listing budget information and resources pertaining to the office's local operations as well as bureau specific data.
Work with management teams and technical staff to develop promotional banners, flyers, posters, and brochures using applications such as Microsoft Publisher, PowerPoint, Adobe Photoshop, and InDesign.
Created and maintained company internet and intranet websites. Intranet hosted in-house and third-party applications such as HotDocs, a document automation software, to enhance functionality and streamline operations for creation of legal court-allowed files. Created custom reporting dashboards using data visualization tools that allowed Chief Officers to make informed decisions. EDUCATION
CONTACT
******@*****.***
New York, NY
www.linkedin.com/in/
rohan-ketwaroo
SKILLS
Project Management
IT Strategy & Leadership
Teamwork
Time Management
Team Development & Training
Effective Communication
Critical Thinking
Vendor Management &
Negotiation
Budget Management & Cost
Reduction
Stakeholder Engagement
Disaster Recovery/Business
Continuity
Policies & Procedures
CUNY GRADUATE CENTER
Master of Business
Management
LEHMAN COLLEGE
Bachelor of Computer
Information Systems
Contact this candidate