Service Representative Customer
Resume:
Ingrid L. Curtis
*********@*****.*** Camp Springs,Maryland 20748
Experienced Customer Service Representative with strong communication skills, who provides the highest quality of support with attention to the needs of all customers. Ability to support the company’s strategic goals and objectives through effective written and verbal communication. Extensive experience in engaging succeesfully with disgruntal customers, students, and faculty with patience as well as adherring to the company’s policies, procedures, and best practices.
PROFESSIONAL EXPERIENCE
Phillips Graduate University (2008 – 2019) Chatsworth, CA
Administrative Coordinator – Counseling Center
Created spreadsheets for entering student data
Called guest speakers to arrange weekly speaking engagments
Produced 1099s for Independent Contractors
Processed data to ensure compliance with state, county, and school programs
Maintain several databases to support grant requirements and document compliance,
Responded to incoming calls for Counseling Center appointments
Engaged with students, patients, faculty and adjunct faculty on a daily basis to fulfill various requests
Publish en-of-year certificates for Trainees and submitted their data for completion
Participated with staff and faculty for commencement planning
answers with bayless conley television (2003 – 2006) Los Alamitos, CA
A television ministry component of Cottonwood Christian Center
Fulfillment Supervisor and Correspondence Editor
Responded to incoming calls for book orders and prayer requests
Process phone orders for books and tapes
Managed incoming vendor calls for product orders
Produced procedural manual for processes
Managed database for product ordering to product packaging to product shipping
Established an extensive filing system for “Answers BC” TV Director
Processed all purchase orders for TV ministry and bookstore
Engaged with volunteers to coordinate the operational functions in product room to facilitate fulfillment
Managed a complex M-Power database for invoicing and packaging
Managed database for tape room and bookstore
Coldwell Banker Real Estate (1998 – 2003) Los Feliz, CA
Administrator/Manager
Processed all sales/leases managed operations for a 44 agent office from contract, escrow, and closing
Computed all commission breakdowns for sales disbursements
Handled all incoming calls related to sales, listings, and escrows
Covered Receptionist’s position while on lunch and break
Submitted all sales and listing data to executive office for the companies monthly report
Supervised workflow for direct reports – staff of 8
Input data for Multiple Listings and Sales for website publishing
Facilitated escrow related functions to ensure listing and sales documentation were in compliance from escrow opening to closing and disbursement of funds
Created tour shedules for open houses
Coordinated meetings and events for agents and staff including scheduling weekly house tours
Engaged with new agents for orientation – training in all processes for listings and sales
TRAINING/QUALIFICATIONS
Proficient in Microsoft Word, Excel, Outlook, M-Power data/billing system, Visio, and PowerPoint. Internet and WEB savvy.
EDUCATION
Two years of college
Licensed Real Estate Agent – Maryland, District of Columbia, and Virginia
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