Customer Service Administrative Assistant
Resume:
Joanna Willett
Customer Service Manager/Financial/Clerical/Administrative Assistant/Accounts Payable Pleasant Shade, TN 37145
****************@*******.***
Cover Letter
To Whom It May Concern: Please Read: Just wanted hiring managers to be aware why I’ve been unemployed full time since 2018. My family has had three deaths in which my husband and I both were responsible for their estates. My Mom who we were caring for in 2018 with Dementia in which I is I had to resign from Advance Financial until her death. In 2020 my Father-in-Law died of Covid in California and after we returned from there they found my Sister deceased in her home so needless to say we have been through a lot but with Lords help and prayers we are blessed. I’m very ready and excited to return back to the work force.
I am a dedicated individual who has the ambition to succeed in any environment. I am honest, reliable, dependable and give it all with any task given to me. My strength is dealing in customer service, administrative assistant, cash handling, supervisory skills, recruiting, onboarding, accounts payable, accounts receivables, Level 4 manufacturing training, operating sub-up, quality control, warehouse inventory clerk, dental, chiropractic assistant and healthcare. Being a leader in management and a team player in any setting. I would make a great addition to your company and would appreciate any opportunity.
Thank you,
Joanna Fox Willett
Additional References :
Mr. Bernie Ash 615-***-****
Mrs. Judy Cox 615-***-****
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Advance Financial - Lafayette, TN
March 2017 to September 2018
Committed to providing excellent customer service. Performs financial transactions but not limited to just loans check cashing, wire transfers, money orders and bill payments. Safe and drawer balancing every shift. Being a great sales leader and team player for company growth. Auditing loans, checks, bill payments and wire transfers nightly. Making a call list for customers to be called the next morning. Several office machines used and many different computer programs. Lastly to make sure the store is clean and efficient for our customers.
Assistant Manager
Pilot Flying J - Gordonsville, TN
December 2009 to March 2017
Formally:
Wilco Hess Travel Plaza
Formally:
Speedway
Assistant Manager- The daily running of store operations including supervising employees, bank reconciliations,
customer service, sales, stocking, checking in vendors, shift breaks, invoice entry, ten-key by touch, lottery reconcile- nation and making the store a good environment for the customer. Software experience: Point of service(POS) and
Trendar.
Clerical
Randstad Staffing - Lebanon, TN
July 2008 to November 2009
Duties included customer service, sales, answering phones, data entry, typing, ten-key by touch, using Microsoft
Office and filing. Marketing and sale.Dispatcher, Switchboard Operator Office Manager
Great American Appraisals - Lebanon, TN
October 2002 to October 2008
Duties included customer service, filing, data entry, Microsoft office, ten-key by touch, typing, answering phones,
home photo portfolio pictures, marketing, and sales. Education
High school or equivalent in Business
Antioch High School - Antioch, TN
September 1978 to June 1983
Skills
• Microsoft Office (10+ years)
• Clerical (10+ years)
• Customer Relations (10+ years)
• Cash Handling (10+ years)
• Inventory Management (10+ years)
• Store Management (10+ years)
• Employee Supervision (10+ years)
• Telephone Skills (10+ years)
• Marketing (10+ years)
• Sales Management (10+ years)
• Customer Service (10+ years)
• CSR (10+ years)
• Call Center
• Customer Care (10+ years)
• Customer Support (10+ years)
• Front Desk (5 years)
• Customer Experience (10+ years)
• CCC
• 10 Key Calculator (10+ years)
• Financial Report Writing
• Bank Reconciliation (10+ years)
• Auditing
• Multi-line Phone Systems (10+ years)
• Accounts Payable (10+ years)
• Accounts Receivable (10+ years)
• Payroll (10+ years)
• General Ledger Accounting (10+ years)
• QuickBooks (4 years)
• Balance Sheet Reconciliation (10+ years)
• Journal Entries (10+ years)
• Data Entry (10+ years)
• Microsoft Excel
• Accounting Software
• Leadership
• Supervising Experience
• English
• Computer literacy
• Account Reconciliation
• Office Management
• Microsoft Word
• Microsoft Outlook
• Medical records
• Manufacturing
• Retail sales
• Order fulfillment
• Retail management
• Management
• Medical billing
• Windows
• Caregiving (3 years)
• Human resources
• Team Work
• Reliability
• Problem-solving
• Management
• EDI
• Time management
• SAP
• Administrative experience
• Microsoft Dynamics GP
• Medical Coding
• Financial Statement Preparation
• AS400
• Home care
• Google Docs
• Physiology knowledge
• Anatomy knowledge
• Dental office experience
• Medical office experience
• Medical terminology
• Medical office experience
• Medical terminology
• Office experience
• Logistics
• CPR And BLS Certified (Less than 1 year)
• Hoyer lift
• Computer skills
• Sage
• EMR Systems
• Optical experience (1 year)
• Production planning
• NetSuite
• Warehouse management system
• Operating systems
• Documentation review
• ICD-10
• Documentation review
• CPT coding
• Phone etiquette
• SAP Manufacturing (3 years)
• Food safety (7 years)
• Financial Analysis
• OSHA
• MRP
• Tube bending
• Analysis skills
• Microsoft Access
• Quality control
• Banking
• ERP systems
• Pivot tables
• HRIS
• Salesforce
• Medicare
• Communication skills
• Basic math
• Organizational skills
• Tableau
• Personal assistant experience
• Forecasting
• GAAP
• E-commerce
• Content management systems
• Typing
• EHR systems
• EHR systems (4 years)
• Healthcare (4 years)
• Databases
• Visual Basic
• Quality inspection (2 years)
• Editing
• Adobe Acrobat
• Food handling (10+ years)
• Order management system
• SolidWorks
• Chiropractic Office (2 years)
• B2B
• Medical collection
• Automotive Billing (2 years)
• Warehouse Clerk (3 years)
• Bookkeeping
• Accounting
Awards
Wilco-Hess Years Of Service
Certifications and Licenses
Telephone Dynamics, Outlook, Excel, Quickbooks, Google Docs, Microsoft Teams and Word
Present
All taken at previous employers
CPR/BLS
Food Handler Certification
Assessments
Customer Service — Proficient
May 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Scheduling — Proficient
May 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Administrative Assistant/Receptionist — Proficient February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
December 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Filing & Organization — Proficient
May 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Sales Skills — Highly Proficient
May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Customer Service Fit — Highly Proficient
June 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Work Motivation — Highly Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Construction Safety — Highly Proficient
August 2020
Using safe practices while on a construction site. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Bookkeeping — Proficient
August 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Blue Star Mothers
June 2009 to Present
Military Mothers of Sons and Daughters support group and also help with other organizations. Additional Information
• Quality Inspector jobs at Dana Inc. and Shiroki in Gordonsville, Tn. Operator of Sub Up Machine @ Dana Inc .
• Keyed Freight Bills At Wilson Trucking and Nutro (Mars). Also, Shipping and Dispatching.
• Automotive Receptionist, Accounts Payable
• Billing Clerk, Sales Etc (Willett Auto Sales)
Contact this candidate