Customer Service Representative

Misty B. Alexander

**** ****** **** *** *******, AL 256-***-**** **********@*****.***

Summary

Detail-oriented professional with expertise in analyzing, prioritizing, and efficiently completing tasks. Strong background in customer service, with a proven ability to manage multiple responsibilities while maintaining a high standard of work quality and professionalism.

Employment

Joe Wheeler EMC Moulton, AL

Customer Service Representative April 2018 – Present

Deliver exceptional customer service by addressing inquiries, processing service requests, and resolving billing or technical issues for residential and commercial members.

Assist customers with account management, including service disconnects, reconnects, and transfers, ensuring seamless transitions and quick resolutions.

Provide clear, concise explanations of utility services, billing structures, and payment options, helping customers understand their accounts and avoid service interruptions.

Collaborate with the technical team to schedule and coordinate service appointments, ensuring timely responses and efficient problem resolution.

Manage and process member payments, including handling collections for overdue accounts and ensuring compliance with payment policies.

Communicate regularly with customers about scheduled outages, service updates, and co-op policies to maintain transparency and trust.

Enhance customer satisfaction by identifying and addressing issues proactively, contributing to positive member retention and feedback.

Work closely with internal departments to escalate complex issues and ensure customers receive the necessary follow-up and resolution in a timely manner.

Maintain accurate and detailed records of customer interactions, following up on unresolved issues and ensuring a high standard of service delivery.

Vaughan Gas Trinity, AL

Office Manager September 2016 – April 2018

Successfully managed a wide range of administrative functions, including accounts payable, accounts receivable, collections, and month-end statements, ensuring accuracy and timely completion.

Handled the balancing of financial records, prepared detailed reports, and provided insights into financial performance for the leadership team.

Processed payroll for employees while maintaining confidentiality and ensuring compliance with company policies and local regulations.

Built and maintained strong customer relationships by providing exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner.

Oversaw the coordination of delivery and service work requests, ensuring operational efficiency and high customer satisfaction.

Contributed to the overall efficiency of office operations by streamlining administrative processes and improving internal workflow

The Moulton Advertiser Moulton, AL

Account Executive March 2016 – September 2016

Spearheaded advertising campaigns for local businesses, developing tailored digital and print advertising strategies to boost their visibility and drive business growth.

Successfully managed multiple local advertising accounts, offering expert guidance on marketing strategies and ad placements across various platforms, including digital and print.

Collaborated closely with clients to understand their needs and goals, providing creative and effective solutions that maximized their return on investment.

Demonstrated strong project management skills, ensuring the timely execution of campaigns while maintaining high-quality standards and meeting client expectations.

Built lasting relationships with clients, providing personalized attention and establishing a reputation for reliability and customer-focused service.

Bank Independent, Decatur, AL

Bank Teller July 2013 – March 2016

Delivered exceptional service by efficiently processing a variety of banking transactions, including deposits, withdrawals, transfers, and loan payments, ensuring accuracy and customer satisfaction.

Handled complex customer requests such as money orders, official checks, bond redemptions, and cash advances, providing detailed assistance with professionalism and expertise.

Recognized for strong problem-solving skills, quickly addressing discrepancies and resolving customer issues with a focus on enhancing the customer experience.

Served as backup head teller, demonstrating leadership and operational expertise in supervising the daily activities of the branch and supporting teller operations.

Maintained strict adherence to banking regulations, internal policies, and security protocols to protect both the bank and its customers.

Education

Associate of Applied Science in Business Management Wallace State Community College, Hanceville, AL

Graduated: December 2016

Certificate in Office Management

Wallace State Community College, Hanceville, AL

Graduated: December 2016

High School Diploma

Hartselle High School, Hartselle, AL

Graduated: May 2013

References Available Upon Request

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