It Infrastructure Business Operations

MYREON GUYTON

Sr. IT Professional 404-***-**** *******@*******.***

https://www.linkedin.com/in/myreonguyton/

Professional Summary

Senior IT Leader with a strong background in leading globally distributed teams and managing complex IT infrastructure across international environments. Proven ability to drive operational efficiency and system reliability through effective leadership of on-prem and remote teams spanning multiple countries and time zones. Expertise in building high-performing teams, providing leadership, coaching, and performance management to align team efforts with business goals. Skilled at driving cross-functional collaboration, executing strategic initiatives, and leading tech-related projects to enhance business operations and user experience. Strong focus on incident management, system monitoring, and performance optimization to reduce operational disruptions and improve service availability.

Skills

Operations management

Productivity improvement

KPI development and reporting

Strategic planning

Vendor Management

Technology integration

Budget Forecasting

Endpoint device management

Process improvements

Staff training/development

Work History

12/2022 to Current

Sr, Operations Manager

Target Corporation – Minneapolis, MN

Skilled in team leadership, and building cross-functional partnerships, with a proven ability to execute strategic goals while fostering a culture of innovation and continuous learning

Lead and manage a remote team of Tier 2 24x7x365 support engineers across multiple U.S and India locations to ensure consistent and stable IT infrastructure within distribution centers, stores, and corporate headquarters

Develop and manage a high-performing team through leadership, coaching, and motivation, ensuring career development and performance management

Utilized Jira to collaborate with product teams and business partners to drive tech-related projects, contributing to the development and deployment of products that enhance business operations

Establish and maintain strong stakeholder communication to ensure reliable deployment and execution of product roadmaps

Work with partner teams to develop strategies to reduce incident noise and increase occurrence detection across the monitoring platform

Develop staffing recommendations, operating procedures, and select tools and systems to optimize team efficiency and output

Oversee the planning, implementation, and follow up support IT infrastructure including networks, systems, applications, and hardware

Develop and define KPI's s to track internal team and vendors performance indicators based off ServiceNow data and Domo inputs.

Foster an environment of accountability, innovation, and calculated risk-taking, driving higher team performance and achieving individual career goals

Proactively allocate resources and set team priorities while holding direct reports accountable for key responsibilities

Optimize team efficiency, resource allocation, and prioritization while maintaining strong accountability and transparency across teams

Managed daily operations of IT infrastructure in a multi-location environment, ensuring smooth communication between teams and stakeholders

Collaborated with product and business teams on long-term strategic goals, delivering results that enhanced the user experience

Develop and execute IT strategies aligned with the organization's overall business objectives, while identifying emerging technologies to drive innovation

01/2021 to 12/2022

IT Support Manager

Engle Martin & Associates – Atlanta, GA

Managed an IT Support team for an organization of 700+ employees, ensuring day-to-day support for various applications and end-user hardware

Acted as vendor manager, facilitating and maintaining relationships with external partners, overseeing procurement, negotiations, and invoice approvals

Regularly meet with direct reports to train, mentor and provide direct feedback regarding performance and accolades

Prioritize P1/,P2 and escalations based on impact and communicate status to leadership time

Utilized ServiceNow data to define and track key performance indicators (KPIs) and report on performance against established metrics and identify areas for improvement

Ensure organization adheres to asset lifecycle management by reporting on and coordinating IT hardware replacement and procurement

Led the review and drafting of new IT processes, ensuring the organization adhered to asset lifecycle management and optimizing IT hardware replacement and procurement

Facilitate regular meetings with regional executives to address questions, concerns and to inform them of any IT support changes or efficiencies

Establish and manage an accurate device inventory leveraging ServiceNow CMDB and IT Asset Management (ITAM) tools

Strong competency in Microsoft PowerBi, Azure, and reporting on IT support team performance using data-driven insights

11/2016 to 01/2021

IT Operations Manager

Kaiser Permanente – Atlanta, GA

Ensured availability of 100+ critical corporate applications and diverse infrastructure environments for a large health insurance company with 200,000+ employees

Developed KPIs, performance metrics, and system performance baselines to proactively identify and resolve issues

Directly responsible for the monitoring and alarming of electronic health record system EPIC.

Partnered with key stakeholders and business leaders to ensure application monitoring requirements and expectations met while aligning with departmental strategies

Planned, scheduled, organized, and supervised the day-to-day technical support of Operations Center team activities to achieve established Service Level Agreements (SLA)

Defined and managed procedures for incident escalation by effectively analyzing and prioritizing incoming alerts and incidents

Utilized ITIL best practices for change management and network operations, ensuring optimal system performance

Oversaw the completion of work assignments, made decisions, and aligned team efforts

Audit systems and measured progress utilizing performance management guidelines and expectations across teams

Set goals and provided open feedback and coaching to drive performance improvement

Led and facilitated meetings with business partners and global support teams to help prioritize efforts to improve application and network availability and performance

04/2005 to 11/2016

Senior IT Supervisor

Department of Aviation, Hartsfield-Jackson Atlanta International Airport – Atlanta, GA

Lead troubleshooting and administration efforts of large Cisco infrastructure of various switches and routers, include wireless environment comprising of Wireless LAN Controllers and over 440 access points

Configure and maintain Cisco Secure ACS for wireless users’ management and TACAS access.

Maintain the Cisco Identity Services Engine (ISE) to enforce corporate identity and access control policy and PC compliance enforcement.

Established KPIs and performance matrix to identify and resolve system performance problems proactively

Administered and utilized various infrastructure monitoring tools such as NetCool, CA Spectrum, ManagEngine Application Manager

Provided guidance to the Network Operations Center (NOC) team and supported engineers in troubleshooting and maintaining a diverse technological environment

Developed and interpreted infrastructure and application trending reports to upper management

Approved, denied, and provided guidance on changes based upon ITIL best practices

Developed detailed network diagrams and established infrastructure device inventory databases

Education

05/2000

Bachelor of Science: Telecommunications Management

DeVry University

Certifications

ITIL v3-Certified

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