Project Manager Senior

TERRY MCELROY III

Cell # 314-***-****

***********@*****.***

A delivery focused Senior Project Manager with over 25 years of experience Managing IT infrastructure and application development. Extensive experience in delivering successful implementations in the following industries, healthcare, corporate, government, financial banking, education and telecommunications.

HIGH PERFORMING WORK EXPERIENCE

TEKsystems Senior Project Manager Consultant 11/2024 – Present

Project Manager responsible for the delivery and management of a program of projects and business initiatives. Development of key relationships and partnerships to gain buy-in, rethink standards and processes, and implement organizational change. Assessment of vendor effectiveness and negotiation of contracts. Analyzing business needs, gathering requirements, and developing a strategy and solution.

Managed Ophthalmology Associates migration project.

Migrate OCG iView EMR platform and data to new NextGen EMR cloud-based platform system.

Methodist Le Bonheur Healthcare.

Experis Senior Project Manager Consultant 03/2024 – 11/2024

Managed following workstreams for converting Cerner EHR system to Epic EHR system.

Revenue Cycle.

Experian Claims & Remittance. (EDI/RTE/PFC batch / Experian Patient Financial Clearance and Identity Verification)

JP Morgan cash management/lockbox files (statement/coupon/835’s/image files).

Scannable patient pay lockbox. Set up file transmissions from JPM to MLH/Epic for patient pay bank files.

Provider and Payer conversion from Cerner to Epic.

Ambulatory and Ambulatory Specialties (Bones, Dermatology, Kaleidoscope).

Epic build for HB, PB, Grand Central, Lab, Radiology, HIM and coding, OCC Med workflows, GL build, Patient Registration/Access, Patient flow, and PRCT testing.

Beacon, Beaker, MRT, and prior authorization work queues, in advance of treatment plan conversion.

Hyland OnBase Document Management System and Epic interface.

Correspondence record creation and workqueue routing.

DocPop, EOB’s, PB, HB, and 835’s correspondence and lockbox.

View scannable images in Epic.

Metadata extracts from Epic to OnBase (HB and PB Invoice numbers) Epic to OnBase HL7.

Optum computer assisted coding (CAC).

Create Epic interface to Optum.

Generated patient visit/encounter files.

Generated document types mapped to OnBase DMS.

Generated ORU’s messages and author types.

Generated ADT messages.

OBIX pre-natal care monitoring system.

Install MOXA fetal care monitoring communication system.

Set up Epic interface functionality.

FDI build/SSO build.

Surescripts prescriber/pharmacy routing system(Willow pharmacy routing).

AIMS, Provider conversion, payer conversion, change of vendor.

Real-Time Prescription Benefits (RTPB).

Electronic Prior Authorization (ePA).

Clinical Direct Messaging (CDM/HISP),

Managed and coordinated Epic resource teams to complete system and interface builds for Epic EHR implementation.

Set up Epic and vendor SFTP file transfer system.

Managed third party vendor integration.

JPM, OnBase, Hyland, RightFax, Optum, DeliverHealth and AHRQ.

Mercy Health Care.

Senior Project Manager – (GS15 Equivalent) 10/2018 – 2/2024

Project Manager for complete implementation of 40+ urgent care centers and primary care medical clinics in Missouri, Oklahoma, and Arkansas.

Managed full installation of Epic EHR system including, Epic Ambulatory, Cadence and Grand Central, Lab, Radiology, Epic Print services, Epic HIM coding, Epic professional billing, Epic claims processing, Marketing, IT Infrastructure, Supply Chain, MyChart patient web development, Installation of Epic Welcome Kiosk to streamline patient registration.

Credentialing for health care payers and providers.

Managed Vendor Management team(SOW and Procurement).

Manage HR and Contract labor acquisition. Resource and Staffing Management

Managed Provider contracting, credentialing, and insurance payer onboarding.

Managed Epic Revenue Lifecycle (Epic billing, Claims clearinghouse).

Managed implementation of weight management App with proven evidence for those that are type 2 diabetes, pre-diabetes, and obesity. This program is evidence based, stemming from the renowned Joslin Diabetes Center in Boston, MA. The program is certified by the American Diabetes Association and US CDC.

Project Manager for implementing Service Now Idea and Demand Management module.

Project Manager for building and installing ServiceNow Project/Portfolio Management.

Timecard management

Resource management

PPM structure and components

Manager for converting ST. Anthony Hospital’s Cerner EHR system to Mercy Health Epic single instance EHR system.

Collaborated with vendor management and senior business stakeholders to analyze and assess procurement and RFP’s.

Communicated, defined, executed and managed project charter, plans, resources, scope, requirements, risks, issues, change management and schedule according to Mercy EPO methodology.

Mercy Health Care. 07/2017 – 10/2018

Consultant (1141 Group Inc.) / Senior Project Manager

Project Manager for Mercy-GoHealth Urgent Care Clinics. (budget - $20M)

Managed complete acquisition of 10+ Retail Imaging facilities.

Managed projects according to Mercy (MTS) EPO and PM Methodology.

Consultant (1141 Group Inc.) – (GS15 Equivalent) 06/2015 – 07/2017

Senior Project Manager for the following projects:

- Voice over IP. (budget - $7.8M)

- Asset management.

- Washington University Big Data Research Network project.

Lead replacement of 5,300+ digital phones with Voice over IP phones. Upgrade of 400+ edge switches, routers, and network servers. Upgrade Core, QoS and distributed network layers. Managed installation of UPS and Epower upgrade.

Manage Vendor SOW and PO (WWT, Sachs Electric, Guarantee Electrical, and PayneCrest). Resource and Staffing Management.

Managed installation of hardware and software, Telephony Phone Systems, VoIP hardware and software, MPLS circuits, Remote Content Servers, Cisco servers, 400 edge switches, and upgrade of gateways and routers.

Performed as the senior project management specialist acting as the primary interface to the business unit ensuring deliverables are executing on tasks and provided weekly progress reports for all deliverables.

Monitor and control cost. Schedule trends using earned value management system (EVMS) best practices and provided periodic program reviews.

Monitored, evaluated and selected 3rd party vendors and contractors.

Managed vendor performance to determine status, trends and issues impacting project objectives. Serve as team lead for program material acquisition and recommend courses of action to keep program events and milestones synced with the program Integrated Master Schedule (IMS).

Supply month end cost/schedule variance analysis reports.

Panera Bread Company. 08/2014 – 10/2014

Senior Project Manager / Consultant (LTM3 LLC) – (GS14 Equivalent)

Project Manager responsible for the following projects:

Oracle 8i to Oracle 11i Migration (budget - $1.6M),

Panera Café Kiosk 2.0 (budget - $1.9M)

OBIEE 10g upgrade to OBIEE 11g (budget - $300K)

EDW migration (budget - $475K),

Corporate Catering Reports (budget - $273K)

Managed projects according to Panera’s ESDM standard for System Development Lifecycle (SDLC). Defined, planned, executed and controlled project charter, scope, requirements, release plans, risks, and schedules along with tracking multiple tasks. Communicated with project owners as outlined in communication agreements.

Managed project funds according to established financial board policies and procedures.

Medical Transportation Management Inc. 02/2014 – 05/2014

Senior Project Manager / Consultant (Software Specialist Inc.) – (GS13 Equivalent)

Project Manager. Responsible for managing, and communicating the project scope, resource and time to ensure projects met the approved objectives.

Managed the following Infrastructure projects using Waterfall and Agile methodologies.

Mississippi Contact Center implementation (budget - $1.5M)

Florida Contact Center implementation (budget - $1.2M)

Install Interactive Intelligence Contact Center Solution (budget - $940K)

Telephony Phone System, VoIP, MPLS circuits, SIP, Remote Content Servers and Cisco Unified Communication Manager.

Led an operations business team in the development and testing of an online, interactive customer service relationship management (CRM) system that centralized account opening information and improved customer service.

Developed Unit and User accepted test case for MTM call center.

Developed call center training module for new I3 interactive customer contact system.

Utilized the following desktop software: MS Project, Visio, SharePoint, MindManager, and JIRA.

Express Scripts Inc. 12/2012 – 10/2013

Senior Project Manager / Consultant(Solution Consultants Inc.) – (GS13 Equivalent)

Managed Infrastructure and Application development projects.

Followed Waterfall and Agile methodologies for the following projects:

Installation of VPN Tunnel Gateway (budget - $187K)

Prescription notification removal – Remove Rx (budget - $150K)

Internet Security Improvement (budget - $400K)

Client Website Redesign (budget - $4.5M)

Mobile Applications to include Windows Software (budget - $650K)

Email Rewrite (budget - $875K)

Split Family/Multi Family group plans (budget - $3.4M).

Used Clarity to predict the specified budgeted amount.

Tracked weekly finances and compare those weekly reports to the predicted budget.

Prepared project labor estimations, Rough Order of Magnitude (ROM), and calculated ETC and ATC.

Assessed Phase Gate review processes to ensure quality.

Performed Change Management and Release Management reviews.

Managed projects according to ESI’s standard for Solution Delivery Lifecycle (SDLC) to include IT estimation, planning, intake, analysis, design, development, implementation, and closure.

Webster University 03/2012 – 12/2012

Senior Project Manager / Consultant (LTM3 LLC) – (GS13 Equivalent)

Performed project management activities required to implement an outsourced Payroll, HR Benefits and Time and Attendance solution. Followed Agile methodology.

Planned, monitored, and managed in coordination with the Project Steering Committee for the ADP Project using industry standard project management disciplines.

Worked closely with the Project Management Office Director, project sponsor(s), ADP, and others in program and project management to guide efforts in achieving intended business results by business critical dates, within budget and scope.

PREVIOUS EXPERIENCE

Client Account Manager – 4Sight Technologies 05/2010 – 04/2012

Senior Project Manager - Wells Fargo / Wachovia 10/2009 – 03/2010

Senior Project Manager -Charter Communications 04/2009-06/2009

Senior Project Manager -Wachovia / A. G. Edwards 09//2008- 03/2009

Project Manager - Sara Lee Corporation Apr 2007 – Sep 2008

Senior Project Manager - A. G. Edwards March 2006 – Apr 2007

Data Warehouse Project Manager - Wells Fargo Feb 2005 – Dec 2005

Project Manager / Sr. Programmer Analyst - The Boeing Co. Oct 2001 – Dec 2004

Project Manager / Sr. Programmer Analyst - Edward Jones Apr 1999 – Apr 2001

Project Manager - SRA International Aug 1998 – Apr 1999

Project Manager - MasterCard International March 1996 – July 1998

EDUCATION

Bachelor of Science in Management of Information Systems,

University of Missouri, St. Louis, MO (May 1999)

PROFESSIONAL TRAINING

•Project Management Certificate – RMC Learning Solutions

•Service Now Idea/Demand and PPM platform

•University of Missouri-St. Louis Chancellors IT Professional Certificate

•Cloud Computing and Virtualization – Skillport professional training

•Product Management – Skillport professional training

•Operations Management – Skillport professional training

•IT Strategy and Planning – Skillport professional training

•Web Development – Skillport professional training

•Software Development – Skillport professional training

•Leadership – Skillport professional training

•Unix Certificate - Laine Educational Enterprises, LTD

•Oracle DBMS & PL/SQL - Laine Educational Enterprises, LTD

•Windows NT Certificate - New horizons Learning Center

Project Management skills:

Manage scope, cost, schedule, risk, resources, and performance of projects with multi-million-dollar annual budgets.

Partnered with key stake holders to develop IT roadmaps to support business strategy and to drive significant new business development based on sound yet innovative strategic business process.

Perform support system analysis and planning, estimating, and scheduling analysis.

Effectively develop project plans and deliverables, monitor and integrates project elements and configuration regarding change management process and decisions.

Serve as a liaison between Business Leadership and project team.

Directs all phases of projects from inception through completion.

Consults and negotiates with project participants and stakeholders to establish project deliverables, tasks, and schedule to maximize efficiency of project objectives.

Develop schedule recovery plans, resource capacity plans, and risk mitigation plans.

Prepare outcomes, assessments, and corrective action initiatives to senior management.

Administer financial budgeting/forecasting processes and financial analysis services.

Communicate with internal and external customers providing status of repairs, part availability, price, and delivery schedule for products and services.

Track corporate overhead expenses for labor/material accounting and maintains automated reports for internal customers.

Prepare schedule, budget, resource plans, and estimates for (EAC).

Assess program status utilizing Earned Value Management (EVM) data and methodologies.

Lead large complex construction projects involving multiple cross functional teams.

Additional Skills:

Software developer, Telephony Phone Systems, VoIP, MPLS circuits, Remote Content Servers, Cisco servers, routers, switches, and gateways. Experienced in ADP, SAP, PeopleSoft, Program Management Methodology, Innotas, Project Planning, Leading JAR & JAD Sessions, Gap Analysis, Process Management, Agile, Waterfall, SDLC, MS Project, Jira, Primavera, VPMI, Clear Quest, Clear Case, SharePoint, SQL Server, Oracle, MS Access, MS Office, Excel, Visio, PowerPoint, Outlook, Rational Rose, Requisite Pro, Clarity, Epic Clinical and Ambulatory.

PMP Certification in progress

ITIL Certification in progress

References: Available upon request.

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