Project Manager Program

Frank Del Piano

www.linkedin.com/in/frank-del-piano 704-***-**** ***********@*****.***

Mooresville, NC 28117

Manager with Technical Background

Skills

Project Management, Program Management, Field Service Management, Planning, Budgeting, Managing, Mentoring, Deployment, Business Process, Team Building, SOWs, Microsoft Office (Word, Excel, Access, Power Point, Project, Teams), AMI, Integrations, Working with Cross-Functional Teams, Customer Satisfaction,

Plan, execute and manage numerous large technical projects and serve as Project Engineer. Proven experience completing projects on-time and within budgetary constraints. Specialist with supporting customer issues and concerns. Strong technical background (former RF Engineer). Achieves results. Experience interviewing and coordinating subcontractors. Familiar with Agile and Waterfall methodologies. Developed strong client relationships to produce reference accounts. Excellent communication skills.

Experience

HDR Engineering Winston-Salem, NC 6/2022 – 4/2025

Sr. Utility Management Consultant

Assist utilities in managing their project, working with contract vendor to ensure that schedule is met, negotiating change orders, working with material vendors to insure materials arrive as expected, completing end-to-end testing prior to going live, identifying non-functioning components. Creating monthly invoice for customer and providing weekly update reports to executive staff.

MeterSYS Raleigh, NC 1/2022 – 4/2022

Sr. Project Manager/Consultant

In this role, I assist in developing Feasibility Studies, create ROI reports, RFPs and SOWs for clients of MeterSYS as well as serve as project manager where MeterSYS is the prime vendor. I also assist in overseeing other ongoing projects and provide support as an Subject Matter Expert in subjects pertaining to Advanced Meter Infrastructure.

CONTRACT CALLERS INC. Augusta, GA 03/2021 – 12/2021

Project Manager

I was responsible for the overall success of the meter installations against a shortened deadline. In this project I was responsible for creating the budget, Invoicing, Talent Acquisition, Negotiating of working space within the city system, Inventory, Daily Planning, Routing, the installers, Procurement of equipment and material, assisted in the development of a Field Work Order Management System, interfaced daily with city personnel, Hosted weekly meetings with all stakeholders and supporting customer issues

ACLARA / SGS, Herndon, VA 08/2017 – 11/2020

Project Manager / Acting Program Manager / Operations Manager

Managed multiple simultaneous projects and developed internal and external relationships for AMI Smart Meter projects. Responsible for creating project budgets and schedule. Addressed customer issues, managed field deployment teams, and worked with several internal organizations to achieve project success. Managed a staff of project managers, supervisors, and 70 installers and warehouse workers over multiple warehouses. I was Recognized for managing the safest project within Aclara / SGS with zero OSHA recordable injuries for close to 2 years.

Frank Del Piano ***********@*****.*** Page Two

I utilized a mix of Agile and Waterfall methodologies to complete 3 separate deployment projects consisting of electric meters and gas modules for one of the largest utilities in the US. I completed all 3 projects early and profitably. I was responsible for creating the budgets, forecasts and meet financial and production expectations of customer and Internal Executive team. All of these projects were completed early and under budget. I saved over $300K in final quarter of one of the projects against budget. I collaborated with client daily to ensure project completed to satisfaction. I Produced and presented weekly project status reports for both customer and internal senior level management keeping all parties up to date on progress and financial progress / impact

FERGUSON WATERWORKS, Columbia, SC 05/2015 – 08/2017

Integration Specialist V (Project Manager / Customer Support Manager)

Led numerous Infrastructure and software Integration projects and constructed internal and external relationships for installation of AMI systems, addressing customer support issues, and oversaw Field Engineering organization and supervised meter installation crew for water meters. Worked closely with selecting and leading 3rd party contractors. I Developed plan to save over $100k/yr in support to 3rd party. An important aspect of my position was to create and operate a Customer Support Response Center to aid with dispatching of issues to field engineers or other technical support.I would also train the customer on how to operate and maintain the system and the software.

SENSUS, Morrisville, NC 07/2009 – 05/2015

Project Manager

Led numerous network deployment projects. Developed relationships with customers installing AMI and Distribution Automation (DA) systems. Worked with sales to help increase company brand. AMI projects included electric, gas and water utility customers. I would also mentor other PMs within the organization on product issues and various approaches to deal with situations. I was also a member of Meter Installation Selection Committee responsible for interviewing and selecting approved installation contractors.

ITRON INC, Liberty Lake, WA 09/2006 – 05/2009

Project Manager / Rf Field Engineer

Led the planning and implementation of an AMR Warranty Replacement Program replacing 136,000 endpoints. Tracked and reported progress of project to internal and customer executive teams. Negotiated with vendors to supplement installation crew. I was also responsible for inventory and procurement of material

Additional Experience

ITRON INC, Project Manager / Rf Design Engineer / Field System Engineer

I Designed RF communication equipment, devised a frequency reuse plan for large communication system, fine tune RF systems to meet contractual SLA. Designed and supported a Distribution Automation system for a Large New York based Utility.

GENERAL ELECTRIC, Boise, ID

Project Manager/Project Engineer

I Managed a multi-million dollar 900 Mhz radio-based Distribution Automation project installed for a large New York based utility. I Managed several groups within General Electric that were required to interface with the utility and union, and work around the customer's security issues and stringent IT rules. This project increased system performance to greater than 95% efficiency. I was a recipient of GE Power Award for Customer Service above and beyond expectations. Performed all RF related activities including resolving coverage issues, propagation studies, diagnosis and repair of problem communications and identifying and resolving interference issues.

Education

Associate of Applied Science (AAS), Electrical Engineering Technology, SUNY, Farmingdale, NY

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