Sr. IT Manager

SOHEEB HASSAN

Houston, TX 281-***-**** ************@*****.*** https://www.linkedin.com/in/soheeb-hassan/mailto:

IT Manager IT Operations Manager System Administrator

Dynamic IT Manager with over 11 years of experience in strategic IT planning, infrastructure management, and team leadership. Proven track record in aligning IT initiatives with business objectives to enhance efficiency and reduce costs. Expertise in cloud solutions, cybersecurity, ERP systems, and multi-site operations. Skilled in project management, data security, and cross-functional collaboration. Seeking to leverage technical acumen and leadership abilities to drive technological innovation and operational excellence.

CORE COMPETENCIES

Strategic Planning

Enterprise Information Systems

Multi-Site Operations

IT Service Management

IT Inventory Management

Data Communications

Troubleshooting/Diagnostics

Stakeholder Engagement

Server Database Design

Operating System Configuration

Help Desk Support

System Administration

Cross-Functional Collaboration

Software/Hardware Installations

Network Security/Design

PROFESSIONAL EXPERIENCE

Critica Infrastructure

Sr. IT Manager June 2019 – April 2025

Oversee daily IT operations for a 500-employee company, across US, UK, and ME ensuring seamless integration and efficiency across enterprise systems, networks, and hardware infrastructure.

Lead IT projects, including system upgrades, network enhancements, and hardware rollouts, ensuring timely completion within budget constraints.

Develop and implement IT policies, cybersecurity protocols, compliance frameworks, and operational best practices to enhance data security and regulatory adherence.

Collaborate with department heads to identify and address technology needs, digital transformation initiatives, and business process improvements.

Manage Critica Infrastructure’s ERP system, enterprise network infrastructure, cloud solutions, and voice communication systems, optimizing system performance and reliability.

Oversee IT budgets, including forecasting, procurement, and vendor management, ensuring cost-effective and scalable technology solutions.

Implement and maintain data backup strategies and disaster recovery plans, ensuring business continuity in case of system failures or cyber incidents.

Successfully led the migration to a hybrid cloud infrastructure, reducing IT costs by 45% while enhancing system scalability and operational flexibility.

Improved IT service efficiency by reducing support ticket resolution time by 25% through automation and process optimization.

Automated software update deployment via Microsoft Endpoint Manager (MEM), reducing manual intervention by 85% and ensuring robust cybersecurity compliance.

NorthStar Memorial Group LLC

System Administrator July 2015 – June 2019

Installed, configured, and maintained enterprise operating systems and server hardware, ensuring optimal performance and business continuity.

Led server migration and upgrade projects to Microsoft Windows Server 2008 and 2012, minimizing downtime and enhancing system efficiency.

Virtualized physical servers using Hyper-V and VMware, improving infrastructure scalability, resource allocation, and operational efficiency.

Designed, implemented, and monitored backup and disaster recovery solutions using Veeam, ensuring secure and reliable data protection for on-site and off-site environments.

Provided technical support and troubleshooting for software, hardware, and system-related issues, ensuring seamless IT operations.

Conducted proactive network monitoring and performance analysis, identifying potential issues and escalating complex problems to vendors for resolution.

Administered Active Directory (AD) management, Exchange Server administration, and organizational unit (OU) change processes, including user account creation, permissions management, and public folder configurations.

Southwest Oilfield Products Inc.

Senior System Analyst March 2014 – June 2015

Provided comprehensive IT support for over 500+ desktops, ensuring systems remained updated with the latest software, security patches, and compliance protocols, minimizing downtime and enhancing user productivity.

Led system and network troubleshooting, diagnosing and resolving hardware, software, and connectivity issues to ensure uninterrupted operations.

Managed IT asset inventory, including laptops, desktops, printers, and scanners, utilizing SolarWinds (WebHelpDesk) to maintain accurate tracking and lifecycle management.

Proactively monitored system and network performance, identifying and resolving potential disruptions in real-time to optimize workflow efficiency.

Provided direct IT support to senior executives and leadership, ensuring immediate resolution of technical issues to maintain productivity at the highest levels.

Performed server deployments and maintenance, managing virtual and physical server environments (VMware, MS Server 2008/12 R2, SQL 2012/2014) to support critical business functions.

Administered and supported Sage 300 ERP installations, ensuring smooth implementation and functionality for the Accounting and Finance department.

NetSync Solutions

IT Technician Dec 2013 – Jan 2014

Worked with a team of 10 to inventory and deployed 16,000 laptops to HISD high schools, and supported Configuration Technicians with Laptop and peripheral setup and connections

Resolved configuration issues, including end user alignment and troubleshooting, and used the ticket system to update and track technical issues

EDUCATION

University of Houston-Downtown, Houston, TX May 2014

Bachelor of Business Administration, Enterprise Information Systems

CERTIFICATION

Big Data, Apache Hadoop Certification (CT-CDH) License HD081716, April 2016 – Present Collabera Inc., Morristown, NJ

TECHNICAL AND IT PROFICIENCY

Operating Systems: Microsoft Windows, macOS, Linux, Windows Server (2008/2012/2016), VMware, Hyper-V

Networking & Security: VPN, Network Troubleshooting, Firewalls, Network Optimization, Intrusion Detection Systems (IDS), TCP/IP, DNS, DHCP

Cloud & Virtualization: AWS, Azure, VMware, Hyper-V, Cloud Storage Solutions, SaaS/PaaS

Software & Tools: Microsoft Office 365, SharePoint Online, Power BI, Sage ERP, Global Shop Solutions, TeamViewer, ManageEngine, ServiceNow, SQL Server, Exchange, KACE, Veeam, and CrashPlan

Database & Backup Management: SQL Server, Active Directory, Backup Solutions, Disaster Recovery, Data Security & Encryption

Project Management: Agile, Scrum, Waterfall, Budget Management, Vendor Negotiations

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