Call Centre Agent
Resume:
CURRICULUM VITAE OF ATHENKOSI MVANE
PERSONAL DETAILS
ADDRESS **** ******* ******
Birch Acres Extension 34
Kempton Park
1618
TELEPHONE NUMBER 068-***-****
EMAIL ADDRESS *********@*****.***
EDUCATIONAL INFORMATION
HIGH SCHOOL ATTENDED Victoria Park High School
YEAR MATRICULATED 2000
SUBJECTS PASSED English First Language
Afrikaans Tweede Taal
Accounting
Mathematics
Physical Science
Biology
COMPUTER LITERACY
Microsoft Office 2007
Adobe SoundBooth
Adobe Premiere
Internet Explorer
Adobe InDesign
Adobe Audition 1.5
WORK EXPERIENCE
CALL CENTRE AGENT: The Travel Corporation
DURATION: DURATION: 01 December 2023 to 03 September 2024
DUTIES: Interact with customers seeking information for tours available via calls, chats and emails. Assist with finding suitable travel dates and additional accommodation and flights necessary.
CALL CENTRE AGENT: MINDPEARL SA
DURATION: DURATION: 20 June 2022 until 20 May 2023
DUTIES: Receive calls from passengers looking to make a booking for a flight, to change their flight details, to purchase baggage allowance as well as to have additional assistance (wheelchair assistance, unaccompanied minor, passenger with special needs, and requesting seats and specific meals)
CALL CENTRE AGENT: CAPITA SA
DURATION: DURATION: 14 September 2020 until 28 December 2021
DUTIES: Receive calls from customers calling for troubleshooting assistance for their smart home devices, returns, deliveries, installations and refunds.
CALL CENTRE AGENT: WEBHELP SA
DURATION: DURATION: 16 April 2018 until 30 July 2020
DUTIES: Receive calls from clients calling about deliveries, missing items, refunds, billing as well as general enquiries about their products
ALL CEN
CALL CENTRE AGENT: Webhelp SA
WEBHELP SA
DURATION: DURATION: 20 October 2014 until 29 July 2016
DUTIES: Receive calls and make additional sales from clients calling in to place orders and help with billing queries.
ONLINE ENGLISH TEACHER
DURATION September 2013 until November 2014
DUTIES: Teach English as a second language online to students, most of whom were adults. I would help them with vocabulary, grammar. They would write essays to which I do corrections for, stating in detail what the error was and solution would need to be.
TRAINEE REPORTER AT BUSH RADIO
DURATION October 2012 till July 2014
DUTIES I would gather news for bulletins, get soundbites, prepare topic for a weekly current affairs show, conduct interviews, attend press conferences and update the Bush Radio News blog.
CENSUS 2011 FIELD WORKER
DURATION 9 October 2011 till 31 October 2011
DUTIES Door to door house enumerating in Algoa Park and Helenvale, Port Elizabeth. This was in aid to get information on the country’s citizens for government.
PRIMARY SCHOOL RUGBY COACHING
DURATION April 2011 until September 2011
Coaching under 11 boys’ rugby at Mzomhlophe Primary School and Sivuyiseni Intermediate School, Port Elizabeth.
REFERENCES
Thandiwe Zata
Manager at Webhelp South Africa
Nabeel Fakier
Manager at Webhelp SA
Rafiek Smith
Manager at Capita SA
Celeste Tsolo
082-***-**** Email: *******.*****@*******.***
Lusanda Bill
Email: ***********@*****.***
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