Customer Service Administrative Assistant

Teresa Edmunds

757-***-**** ~ ******.*******@*****.*** ~ Newport News, VA

Seasoned professional with over 20 years’ experience in administrative and customer service roles. Proven qualifications in effectively managing customer inquiries and office management. PROFESSIONAL EXPERIENCE

Pensoft Payroll Solutions – Newport News, VA November 2024 – Present Administrative Assistant

• Respond to customer inquiries in a timely manner through telephone and email

• Maintain payroll inventory

Staples – Peachtree City, GA March 2022 – February 2024 Enrollment Agent

• Assisted customers with the TSA PreCheck application process by verifying customer identity, capturing fingerprint images, taking passport photos, and completing necessary paperwork

• Followed all company and department policies regarding security and confidentiality Leoni Fiber Optics – Williamsburg, VA May 2013 – March 2020 Technician

• Fabricated high-quality fiber optic cables tailored for global clients, ensuring adherence to industry standards and specifications

• Collaborated with international teams to meet diverse customer requirements, enhancing product reliability and performance

King’s Creek Plantation – Williamsburg, VA June 2008 – December 2010 Contract Processor

Earned recognition and compensation increases for exceptional attention to detail and customer service excellence

• Streamlined office operations by managing visitor receptions, fielding a high volume of phone and in- person inquires, and maintaining an organized front desk environment

• Enhanced administrative efficiency through the meticulous organization of files, creation of spreadsheets, and proficient handling of correspondence Howard Johnson Inn – Williamsburg, VA January 2005 – December 2008 Front Office Manager

• Oversaw front office operations, ensuring efficient handling of guest inquiries and fostering a welcoming environment

• Maintained and organized the reception area

• Effectively addressed and resolved guest concerns, upholding hotel service standards Uno’s Restaurant – Williamsburg, VA January 2003 – December 2012 Lead Host/Supervisor

• Oversaw the front-of-house operations, ensuring guest satisfaction through prompt and courteous handling of all customer inquiries and visitor reception

• Maintained an organized and efficient reception area

• Responded to diverse communication needs via telephone and direct interactions Page 2

EDUCATION

High School Diploma

Lafayette High School

SKILLS

• Multi-tasker with excellent organizational and customer service skills

• Excellent written and oral communication skills

• Proven ability to work independently with minimal supervision

• Proficiency with Microsoft Office suite

• Data Entry

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