Scrum Master Software Development

ROBERT KAISER

*****.******@******.*** – 407-***-****

SKILLS

Extensive experience in software development, with a proficiency in QA methodology and test design theory.

Excellent communicatory skill set, in both written and verbal communication.

Extensive experience in adapting to project schedules, requirements and software in a rapid design environment.

Well versed in working with, and managing outsource partners (development, testing, and consumers) in the US and Europe.

Experienced in multiple development formats including Agile and Waterfall methodologies. (Scrum Master Certified)

Logical approach to work with excellent problem-solving, and root cause analysis skills.

Self-motivated, with the ability to prioritize tasks, as well as extensive experience in working remotely, or under limited supervision.

Proficient in liaising and building relationships with a wide range of people from various disciplines and departments.

Experienced in Technical Writing, in regard to Business Rules, and Technical Requirement documentation.

Extensive experience in API testing, across various application mediums. (Mobile Applications, Websites, Backend etc.)

Experienced in Usability Research, with knowledge of various qualitative a quantitative data capture methodologies for the purpose of driving software development.

Experience in testing Micro-Service Integration using Microsoft Dynamics, and proprietary front-end software.

Experienced in using SQL to validate testing against Oracle Databases.

EXPERIENCE

Software Quality Assurance Tester – Landstar (Sep. 2021 – Nov. 2024)

Responsible for front end testing of Landstar’s in-house web applications, and related services

Utilized Postman, SQL, and MongoDB to validate testing between multiple in-house applications that manage shipping logistics.

Worked with the Business on a weekly basis to shape Features, and Stories, via Refinement

Worked with the Scrum Master, and Development team to plan stories for a given Sprint, via Backlog Planning.

Quality Assurance Engineer – Holiday Inn Club Vacations (Sep. 2020 – July 2021)

Responsible for back-end API testing of consumer website, business rules engine, and database integration.

Worked extensively to align QA and business objectives through requirement gathering, backlog grooming, and test plan creation.

Utilized Postman, SQL, Mulesoft, and Jenkins as a few of the tools to execute testing of new consumer facing website for booking.

Experience testing Salesforce across multiple environments, as part of a project to bring new customers an engaging customer service experience at all of Holiday Inn Club Vacation’s resorts.

Use SQL Queries to validate front end testing of various websites and applications.

Quality Assurance Analyst / Business Consultant - Central Florida Expressway Authority (Aug. 2017 – Sep. 2020)

Worked as an intermediary between the Business and Software Development teams; communicating with directors from various departments and translating those needs into actionable items for the software developers.

Responsible for transcribing a majority of the technical documentation handed out to partners, explaining backend software and web services.

Tested various software programs that manage all of Central Florida’s roadways, including Customer Service tools, Payment Systems, Customer Databases, and public facing websites.

Responsible for all API related projects for the E-PASS brand in Central Florida.

Use SQL Queries to validate front end testing of various websites and applications.

Scrum Master for multiple internal teams responsible for the back office re-write of CFX software.

Quality Assurance Engineer - Engineering Computer Simulations (Oct. 2016 – Aug. 2017)

Proficient in analyzing technical design documentation, with the purpose of deriving software requirements.

Responsible for creating Requirement Traceability Matrices, with extensive experience in tracking requirements throughout the development cycle, and monitoring test coverage of all software requirements.

Well versed in working with government customers (more information available upon request)

Assisted in implementing and maintaining a Quality Management System with the purpose of ensuring compliance with company policies throughout the lifecycle of various software products.

Usability Researcher (Assistant Producer) - Electronic Arts – Tiburon (Sept. 2012 – Sept. 2013)

Main liaison for usability testing and research to the development teams at EA Tiburon.

Organized feedback sessions with the purpose of gathering key usability data for future product development.

Experience with identifying, targeting, and recruiting participants for research studies based on key demographics.

Extensive experience in authoring detailed reports, and presenting to development teams, with the purpose of maximizing effectiveness, efficiency and satisfaction of the software.

Encourage usability testing through early implementation of telemetry for the purpose of key data collection, to drive future software development.

Managed the Usability Lab at EA Tiburon Studio, including lab scheduling, equipment needs, and maintenance.

Quality Assurance Analyst

Electronic Arts – Tiburon (June 2007 – Sept. 2012, Jan. 2014 – Sept. 2015)

Responsible for creating, planning, and executing test plans from Design Conception through Final Delivery.

Provided risk assessment and identification of testing complexities at software design meetings.

Helped to build, and incorporate Pre-Integration testing methods for various QA teams, to mitigate the amount of defects integrated, and lower defect discovery during System Tests.

Delivered defect projections and analysis for new feature implementation.

Responsible for managing test plan coverage of outsource partners through hour allocation, test plan tracking, and feature implementation schedules.

Maintain a Defect Database of greater than 10,000 defects, submitted by both internal, and outsourced QA.

Assisted in creating the “Tiburon Training & Mentoring Group”, which created all onboarding documentation for new hires, to ensure that QA work being performed across all QA groups met the needs and expectations of their respective development teams.

TOOLS

Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote)

HanSoft Project Management Software

Atlassian Products (JIRA Software, JIRA Core, Confluence)

Digital.ai (Feature/Story Management software)

DevTrack / DevTest (Defect & Test Case Management Software)

RQM (IBM Rational Quality Manager)

Perforce Code Management Software

Launch Darkly (Utilized to turn Feature Flags on or off for testing purposes)

Postman API

Test Flight (Mobile Test Software)

Firebase (Push Notification Testing)

TOAD (SQL Database Queries to Validate Testing against the Database)

Mongo DB (Utilizing Compass to Validate Testing against backend Data)

Microsoft Azure DevOps

Mulesoft

ServiceNow

Contact this candidate