Customer Service Social Media
Resume:
Essence Thomas
Arlington, TX *****
***************@*****.***
Professional Summary
I am an upcoming licensed insurance adjuster, who’s a fast learner. I have plenty of customer service experience, with great communication.
Willing to relocate to: Arlington, TX - Duncanville, TX - Grand Prairie, TX - Arlington, TX Willing to relocate to: Arlington, TX - Duncanville, TX - Grand Prairie, TX - Arlington, TX Work Experience
Customer Service Representative (Remote)
McKesson-Forest Hill, TX
October 2023 to December 2024
• Inbound Patient Assistance, gives knowledge about Mckesson program
• Assist Patients order their medication on time
• Enroll new comers, into our program to receive free medication
• Notate every interaction we encounter with all of our patients
• Microsoft Excel - Document Pt I for and email to management
• Microsoft Office- Review schedule, Send and Reply to team/management Sales Associate
Sherwin-Williams-Maumelle, AR
September 2021 to August 2023
• Sold various products by explaining unique features and educating customers on proper application
• Built and maintained relationships with peers and upper management to drive team success
• Answered incoming calls telephone calls to provide store products and services information.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Sales Representative (Remote)
Holiday Inn Club Vacations-Fort Worth, TX
June 2019 to August 2021
• The Outbound Marketing Sales Agent is a destination expert responsible for calling potential guests who have expressed an interest in purchasing a vacation package through social media channels. This position accomplishes success by selling vacation packages via phone.
• Convert inquiries generated by social media and other digital marketing initiatives to reserved vacation packages
• Maintain minimum performance standards and adhere to internal policies and procedures
• Attend team meetings and huddles once a week
• Attend coaching, one on one, and/or training sessions with a team manager at a minimum of once every four weeks.
• Quality assurance must be read verbatim.
• Must meet status quo every week
Education
Associate's degree in Human Resources
Bryant & Stratton College-Online - New Jersey
June 2022 to Present
Online course in Claims Adjuster
Remote
December 2024 to January 2025
High school diploma
Jonesboro High School - Arkansas
August 2013 to May 2016
Skills
• Typing
• Phone etiquette
• DocuSign (2 years)
• Salesforce
• Microsoft Excel (2 years)
• Retail Sales (3 years)
• Microsoft Word
• Microsoft Office (2 years)
• Outbound Sales
• Customer Service (8 years)
• English
Certifications and Licenses
Claims Adjuster
February 2025 to February 2026
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