Senior HR Business Partner

Katy Zazaian, MS, PHR

**** ***** ******** **** ********, MI 48382 901-***-**** *********@*****.*** Summary

Dynamic and results-driven Senior Human Resources Leader with a proven track record in strategic HR leadership, workforce optimization, and talent management. Adept at aligning HR strategies with business objectives to drive growth, enhance employee engagement, and improve retention. Expertise in conflict resolution, compensation analysis, policy development, risk management, and high-potential employee programs. Skilled in executing large-scale HR operations, leading change management initiatives, and delivering data-driven insights to executive leadership. Strong background in talent acquisition, onboarding, leadership coaching, and diversity and inclusion programs. Holds a Master of Science in Industrial/Organizational Psychology and PHR certification. Core Proficiencies

• Conflict Resolution

• Compensation Analysis

• Strategic HR Leadership

• HR Policy Development

• Talent Acquisition &

Recruitment

• Onboarding & New Hire

Integration

• Workforce Planning &

Optimization

• Benefits Optimization

• Performance Metrics Analysis

• Diversity & Inclusion Initiatives

• Employee Engagement & Retention

• Performance Management & Coaching

• Risk Management & Workplace Investigations

• High-Potential Employee Development Programs

Professional Experience

Senior Human Resources Business Partner 10/2022 to present GA Food Services of Pinellas County (onsite, St Petersburg, FL/Remote, Commerce, MI) As a Senior Human Resources Business Partner, I serve as a strategic advisor to business leaders, aligning HR initiatives with organizational objectives to drive growth and efficiency. I specialize in talent management, workforce planning, and employee relations, fostering a high-performance culture while ensuring compliance and enhancing employee engagement.

• Increased employee engagement through strategic initiatives, monthly programs, and leadership of the employee engagement committee.

• Secured executive buy-in for HR initiatives, enhancing collaboration and alignment between corporate and logistics stakeholders.

• Provided HR leadership to a 200-employee workforce, ensuring compliance, engagement, and strategic workforce planning.

• Expanded internal promotions by developing a high-potential talent program with targeted training and career development.

• Led organizational change initiatives, improving adoption rates and minimizing disruption during key transitions.

Human Resources Business Partner II 09/2020-04/2022 Amazon Logistics (Tampa, FL)

As a Human Resources Business Partner II, I served as a strategic advisor to business leaders, aligning HR initiatives with organizational goals to drive performance and growth. I specialized in workforce planning, talent development, and employee relations, fostering a positive workplace culture while ensuring compliance and operational excellence.

• Optimized workforce strategy by driving employee relations, diversity, engagement, and retention initiatives, enhancing workplace culture and business performance.

• Led complex employee investigations, ensuring legal compliance and mitigating risks related to harassment, workplace violence, and policy violations.

• Identified attrition trends through data analysis, enabling leadership to implement targeted retention strategies.

• Executed HR operations for four successful delivery station launches, ensuring seamless workforce planning and compliance.

• Developed site engagement strategies, maintaining a structured engagement calendar to improve employee morale and participation.

Human Resources Training Manager 09/2019-09/2020

Walmart Logistics (Brookhaven, MS)

As a Human Resources Training Manager, I led the design and execution of impactful training programs that enhanced employee capabilities, leadership development, and business performance. By partnering with stakeholders, I identified skill gaps, drove continuous learning initiatives, and fostered a culture of growth that empowered teams to excel.

• Reduced new hire turnover by implementing 30-60-90-day check-ins, improving retention and onboarding effectiveness.

• Increased employee engagement by launching recognition programs and monthly activities, leading to higher morale and lower attrition.

• Led high-risk employee investigations, ensuring compliance and mitigating risks related to harassment, workplace violence, and policy violations.

• Managed the “Train the Trainer” (T3) program, certifying trainers and ensuring adherence to compliance standards.

Human Resources Manager 06/2017-09/2019

Aramark (Oxford, MS)

As a Human Resources Manager, I drove people-focused strategies that enhanced employee engagement, talent development, and organizational success. By partnering with leadership, I cultivated a positive workplace culture, oversee performance management, and ensure HR initiatives align with business goals to empower teams and strengthen workforce effectiveness.

• Strengthened workplace culture by conducting thorough investigations, ensuring compliance, and fostering a safe, inclusive environment.

• Optimized performance management by redesigning processes and creating coaching templates, improving managerial consistency and employee development.

• Increased employee engagement by launching recognition programs and initiatives, enhancing morale and reducing turnover.

• Improved new hire retention by leading HR teams to develop an onboarding checklist, enhancing integration and job satisfaction.

Senior Human Resources Generalist 03/2016 to 05/2017 Fred’s Pharmacy (Memphis, TN)

As a Senior Human Resources Generalist, I served as a trusted advisor to leadership, driving employee engagement, talent development, and organizational effectiveness. By fostering a positive workplace culture, optimizing HR processes, and ensuring compliance, I helped build a motivated, high-performing workforce that supported business success.

• Recruited top talent through job fairs and online platforms, strengthening workforce quality and reducing time-to-fill for corporate positions.

• Developed and launched corporate internship programs, enhancing talent pipelines and increasing early-career retention.

• Designed training materials for hourly and salaried employees, improving onboarding efficiency and skill development.

• Led employee relations efforts, resolving workplace concerns and conducting investigations to ensure compliance and foster a positive work environment. Payroll/Benefits Specialist 09/2010 to 09/2015

Guardsmark, LLC (Memphis, TN)

As a Payroll/Benefits Specialist, I played a key role in ensuring seamless payroll processing and benefits administration, providing employees with accurate and timely support. By collaborating with HR and finance teams, I streamlined payroll operations, optimized benefits programs, and enhanced the overall employee experience while ensuring compliance with regulations.

• Administered benefits programs for union and non-union employees across the U.S., Canada, and Puerto Rico, ensuring compliance and seamless enrollment.

• Processed multi-country payroll accurately and on time, improving efficiency and reducing payroll discrepancies.

• Evaluated new hire assessments to optimize job placements, increasing retention and aligning talent with business needs.

• Trained newly hired payroll and benefits clerks, enhancing process efficiency and ensuring compliance with company policies.

• Managed benefits enrollment and resolved employee concerns, improving satisfaction and reducing administrative delays.

Education

Professional in Human Resources (PHR)

HRCI March 2017 – present

Master of Science in Industrial/Organizational Psychology The University of Tennessee at Chattanooga (Chattanooga, TN) August 2008 – May 2010 Bachelor of Arts in Psychology

Mississippi University for Women (Columbus, MS) August 2004 – December 2007

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