Customer Service Revenue Management

Eva EVA MARIE DIXON

**** ****** ***, ****** **** Beach, FL, 32408

850-***-**** ***********@*****.***

SUMMARY PROFILE

Experienced professional with extensive background in all aspects of hospitality operations; Effective problem solver with excellent guest, client, and owner service skills. Naturally warm, easygoing, motivational personality; Seasoned trainer incorporating leadership training and individual development for team; Clear and confident communication skills – both written and verbal. Sales experience and confident presenting via power point, via phone and/or in pserson. I am a closer with potential customers; Ability to communicate with all levels of management and employees; Outstanding analytical skills; Demonstrated ability to interpret and summarize data into meaningful information and communicate these vital details to the appropriate parties.

Core Competencies:

Revenue Management Budgeting Forecasting

Sales and Marketing Operations Management Customer Service Word/Excel/Outlook Quality Assurance Team Player and willing project manager. Positive Core

EMPLOYMENT EXPERIENCE

June 2013 – Oct 2013 Director of Hotel Operations, Bay Point Resort by Wyndham, Panama City Beach, FL

● Responsible for Front Office, Housekeeping and Concierge operations. Handled Revente program which manages customer service scores and reviews. Worked closely with the Director of Revenue Management to ensure effective rates and placement in all the necessary outlets. Participated in weekly Ownership meetings.

2007 – Aug 2012 Area General Manager, ResortQuest NWFL, Panama City Beach, FL

● Oversee operations for five ResortQuest properties (450+ units and private homes) in Panama City Beach. Supervise Managers at each property. Establish the annual budget. Establish and maintain positive relationships with all owners, guests & vendors as well as assist with problem resolution. Active in the Tourist Development Counsel and Member of the Marketing Committee in Panama City Beach, FL

2006 – 2007 Property Manager, Beachside Resorts, Panama City Beach, FL

● Responsible for overall operations of 75 condo properties and 20 private homes including rental & property management. Oversee all housekeeping & maintenance staff. Manage sales staff with an emphasis on new unit development. Establish and maintain positive relationships with all owners, guests & vendors as well as assist with problem resolution.

2005-2006 Director of Revenue Management, Royal American Hospitality, Panama City Beach, FL

● Responsible for Company Sales Strategy, Transient Sales Budget for 16 individual properties, Daily, weekly and monthly Revenue Management for a 1000+ unit condo management company. Central Reservation Department operations. Established and maintained a knowledge tool which centralized key information for easy access. Implemented new direct mail technologies and managed company direct mail initiative. 1997-2005 Director of Rental Operations, Royal American Hospitality/, Panama City Beach, FL

● Managed 10 individual front desk operations along with the Central Reservations Office for a growing hospitality company. Supervised managers for each property. Responsible for individual labor budgets, front office operations, guest satisfaction and Transient Sales both online and direct. Rate sales strategy, inventory controls via VisualOne Systems. Strong emphasis on revenue management. Sales Manager for company's largest clients including Youth Ministry Resources, Hotels.com and Spring Break Wholesalers EDUCATION

Business Admin Coursework, Gulf Coast Community College, Panama City, FL