Social Media, Customer Service, Athlete

Taylor Mason

Highly skilled multitasker with a superior work ethic and strong focus on teamwork, problem-solving, and organizational skills. Committed to supporting the team and contributing to its success. Known for reliability, dedication, and a hardworking, resourceful approach. Experienced in utilizing common software applications and social media platforms, making me a valuable asset in today's digital landscape. Well-versed in business organization and equipped with strategies to successfully modernize workplaces.

Skills

Work History

Collegiate Athlete

California State University Fullerton, Fullerton, CA August 2023 - Current Student Athlete Advisory Committee President

California State University, Fullerton, Fullerton, CA June 2024 - Current Hotel Operations Internship

Courtyard by Marriott, Irvine, CA June 2024 - August 2024 Employee

Spare Hands, Southern California December 2022 - Current Stanton, CA 90680

951-***-**** *************@*******.*** WWW: Bold Profile Strategic Decision-Making Effective Time Management Critical Thinking & Problem-Solving Leadership & Team building Customer Relations Effective Multitasking

Supervision and leadership Collaborative Team Member Rapid Learner Troubleshooting

Contributed to a positive team culture by promoting sportsmanship, respect, and encouragement amongst peers. Served as ambassador for the college or university during recruitment events, providing prospective students with insight into the student-athlete experience.

Adapted quickly to changing game plans and strategies. Trained extensively 40 hours per week for upcoming competitions to perform at top-level. Managed time effectively while traveling for games, attending practice, and going to classes. Cultivated strong relationships with fellow students, faculty members, coaches, administrators, alumni, and community members Put together & participated in community service projects connected to the athletics program Represented Cal State Fullerton Athletic Department in Big West Meetings Organized regular meetings to discuss pressing issues, fostering open dialogue among members. Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations. Sorted and organized files, spreadsheets, and reports. Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set. Provided exceptional customer service by promptly addressing inquiries, ensuring high level of satisfaction among clientele. Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Security Guard

Stampede Bar & SoCal Security, Temecula & LA August 2022 - Current Shift Lead

Jersey Mike's Subs, Riverside February 2020 - June 2022 Education

California State University-Fullerton at Fullerton Bachelor of Science in Human Communication Studies Expected in May 2025 Martin Luther King High School at Riverside, CA

High school diploma May 2021

Worked effectively in fast-paced environments.

Managed time efficiently in order to complete all tasks within deadlines. Demonstrated respect, friendliness and willingness to help wherever needed. Strengthened communication skills through regular interactions with others. Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across team. Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.

Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite. Improved team efficiency by implementing new scheduling and task management strategies. Enhanced customer satisfaction through effective conflict resolution and prompt service. Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times. Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Trained and mentored new employees to maximize team performance. Alleviated customer service needs with policy-appropriate solutions. Provided excellent customer service, developing and maintaining client relationships.

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