Customer Service Account Manager

JENEIYA CALDERON

(***)***-********************@*****.***

To work for a company that’s interested in growing and utilizing my skills to improve and deliver great problem-solving and customer service to its clients through assisting its customers. EXPERIENCE

2008 - 2011

CSR, ORION MARKETING

• Qualified homeowners for home equity loans.

• Worked on starter projects while giving feedback to the company 2011- 2015

CSR, CALLING SOLUTIONS

• Trained 10-12 employees while shadowing their calls

• Navigating through 6 -7 systems to obtain client information

• Maintained team performance

• Counseled team members and facilitated meetings to improve skills as collectors

• Collected payments for small business to business owners

• Applied new services to current lines.

2021-2022

ACCOUNT MANAGER, ALORICA

• Restored service to closed accounts

• Applied given credit to current accounts

• Managed current accounts and educated customer

• Connected VPN on a daily independently

• Worked together as a team remotely keeping up with the chat and other team members

• Thoroughly documented every account whether we worked on it or not

• During slow periods consistently navigated tools to gain product knowledge. SKILLS

• Managed current

accounts

• Excellent customer service skills

• Ability to communicate

effectively with clients

• Desire to learn and

improve

• Self-disciplined to work

independently

• Problem solves and excellent use

of critical thinking skills

Education

• Attended San Antonio College

• HPOG CAN@ St. Phillips with a certificate

• Graduated with a certificate, Certified Nursing Assistant

• Graduated Academy of Creative Education

• Managed current accounts

Contact this candidate