Product Management Manager
Resume:
ARDY ROY
***********@*****.***
EXPERIENCE
A result-driven professional with over 17 years of experience as a digital Product Manager with competence in Solution Design, Product management, Business Development, Client management and Strategy consultant.
Experience in managing cross-functional/location teams through complete SDLC from Concept evaluation, Business Requirements, Business Strategy, Requirements Analysis, System Design, Development, and Implementation.
Experience in managing P&L for building strategy for new product development and adding new value proposition to existing product.
Experience in Product Management for an e-commerce, retail, in DTC, Marketplace model, in Sales force commece cloud or Shopify, including multiple product launches (web or mobile) and roadmap ownership.
SME in ecommerce/retail - subscription, price match, order/fulfillment management model across Omni-channel.
Analyze and manipulate market analysis data extracts, conduct quantitative analysis for complex target segment. Perform deep dive data analysis to evaluate product performance in various customer segments and territories.
Build strategy for Go-To Market, working with product marketing, and Go/No Go Market for any product launch.
Lead and collaborate with other stakeholders on guidelines, compliance and sales / service to help develop strategies for assigned on product enhancements and settlement practices based on industry trend
Good experience of generative AI technologies, for search and merchandizing enhancement.
Experience in release/milestone management using Agile methodology, interpreting user needs and writing Business
Direct scope documentation, use cases, workflows, wire-frames, needed to support UI/UX design (web, mobile, Data Analytics) followed by development using MVP A/B testing.
Built strategy to implement customer chat services, VOC to capture qualitative data and improve the shopping experience.
Collaborate with SEO, AEM, PIM solution in order to provide product solution.
Certification: CSM (Scrum Master), SaFe4
Tools: MS Project, JIRA, Rally
06/22 – Present Ralph Lauren (Retail/e-commerce): Global Director- DTC Product Management, New York(Remote)
Lead the product vision and strategy for company’s global user experiences across all aspects of the consumers’ journey to elevate the brand, and drive customer engagement, acquisition, retention, as well as conversion.
Combine a strong understanding of user needs with a deep understanding of business goals, as well as technical dependencies, to ideate, champion and execute solutions that deliver value.
Drive business requirements and the product definition of both core and innovative feature sets that will ensure a seamless end-to-end experience for customers.
Guide global cross-functional teams to generate new product ideas, leading the discovery to research and analyze for feasibility, as well as customer and business impact.
Translate strategic product roadmap into detailed requirements that provide clarity to complex problems and work with user experience/design, engineering and QA teams to execute and deliver high-quality solutions.
Prioritize and coordinate the execution of features against specified timelines to meet key business goals.
Establish clear objectives and monitor key results against goals to define and measure the success of initiatives.
Create insights to guide the strategy and corresponding product roadmap through understanding customer’s needs and behaviors, competition and emerging technologies.
Develop relationships and partner closely with key business partners to gain strong internal alignment and maintain tight communication around expectations and status.
Understand consumer trends, competitive products, and the shifting digital landscape to apply insights to roadmaps that deliver added value.
01/22 – 06/22 Levi’s Strauss (Loyalty program- Web/Mobile) Group – Product Manager
Define the Loyalty program’s long term product goal, by partnering with global sales, marketing, brand team
Define OKR for the product, by partnering with stakeholders – sales, marketing, data and cross business partners
Collaborate closely with business partners, DTC, Marketplace, and leadership to deliver and execute the best set of features that help the user and drives business goals, aligning with OKRs
Manage a cross-functional process for prioritizing, delivering and launching major product releases
Build product strategy for loyalty program to align with OKR (doubling up acquisition, retention)
Build product strategy for email, SMS acquisition, promotional sale
Build strategy to do market research and competitive analysis and define MVP
Manage a team of product managers who will tactically execute the roadmap
Responsible for helping with product priority to data, design team
01/20 – 12/21 Foot Locker (Retail/e-commerce- Web/Mobile): Group- Product Management, Chicago, IL
Build product strategy for entire shopping experience, search to purchase a product, to generate sales, cut operation cost, and improve customer experience for omni-channel.
Lead each of the product teams to develop and drive strategic and data-driven roadmaps for each of their products, shopping search to cart/checkout, and post-purchase, including BOPIS with intake from key stakeholders across the brands and global business partners (COE, EC, Finance, Legal).
Responsible for defining and driving toward KPIs and results in the teams’ respective products that continue evolving the customer experience and move the business forward.
Partner closely with the development team leaders, data team leaders, brand team digital directors, and other business leaders on priorities and delivery schedules for new and enhanced products.
Build strategy to do market research and competitive analysis and define MVP
Direct user experience to design product solution keeping OKRs, scalability in mind and data team to support /prioritize so that product is capable to support expanded market.
Direct and prioritize functional area – SEO for better ranking and effective merchandiser experience using AEM.
Collecting of business and systems requirements from internal and external stakeholders helping technical and operational teams convert those requirements into new processes and systems, and driving those teams to launch.
06/19- 12/19 JP Morgan Chase (Merchant Service Payment Process): Sr Product Manager, Chicago, IL
Review product journeys to determine product roadmap per market, of global expansion, business criticalities.
Work with stakeholders and Subject Matter Experts (SMEs) to confirm critical business flows.
Define the MVP/market and determine metrics to measure critical business flows upstream.
Partner with Product leads to build strategy to implement MVP for global expansion solution per market.
Partner with product leads and technology to define entire payment process(authorization, Settlement, Funding, product pricing ) for mid to large market clients
Work with technology, user journey, compliance to build roadmap and release management in agile fashion.
Partner with tech, operation team to define operation and service model for future state to cater all client requests.
Build business KPIs from client acquisition to onboarding and servicing to measure product profitability, performance, revenue trend (AARM)
Collaborate with technical development teams to build out dashboards to measure all business areas, for stakeholders(product,service,ops,finance)
Build a process to ensure critical business flows, metrics and dashboards remain evergreen as the business evolves
05/18-05/19 Walgreens Boots Alliance (Pharmacy Retail/e-comm-- Web/Mobile): Sr Product Manager, Chicago, IL
Drive the initiative to define the MVP for short/long term by collaborating with stakeholders, and combining with understanding market competitiveness, and cross functional team to prioritize the strategic roadmap, using agile lean product development.
Responsible for the strategic development of new features and management of existing features for the Key Product area that will serve to drive traffic, operational efficiency, better user experience, revenue growth for the omni-channel operating and customer environment.
Collaborate with Ops, IT, Marketing and Merchandising to lead product management the strategy & roadmap and driving a shared product vision, expanding awareness and use of customer-focused approaches across a wide range of cross-functional resources.
Build metrics to measure product success (KPI) of each project as they progress, help reprioritize features based on newly added asks, risks.
Collaborates with cross-functional, engineering, legal and UI/UX teams to deliver a best-in-class user experience and drive implementation of new product features and strategies.
06/16 – 04/18 Best Buy (Retail/E-comm- Web/Mobile): Portfolio Product Manager, Chicago, IL
Manage full project/product life cycle for multiple projects running under ECC (IVR, AI/ML) building business case, creating business requirements, deploying and tracking.
Review the LOB’s goals and customer experience, leads cross-functional teams to envision new innovative/continuously improve products, features, product concepts and develop user stories to optimize roadmap.
Define and analyzes markets, including but not limited to the measurement and analysis of existing products and services and evaluates technologies and identifies opportunities to innovate and improve.
Build sustainable process for business cases and tracking of project financial results by building sustainable metrics.
Initiated the self –serve order management in order to save operational cost and improve customer experience.
11/14-05/16 GE Aviation: Sr Product Manager, San Ramon, CA
Manage Project KPI while developing applications (PLM) for product analysis, improvement using agile methodology gathering business requirement from product owner and interpreting user needs, and build strategy for competitive product offering for the aviation services to retain existing customers and expand further customer segment.
Led 15 member cross functional team staffed on multiple client accounts and provided business development strategy for developing product tools, which can be repurposed across other projects and expertise to design and implement effective and efficient technology solutions and process improvements to support future strategies, emerging business.
Managed cross-functional team, data analytics, UX, business, to define strategy to build product re-purposing existing data analytics and other re-usable services.
2006 -13 IBM GLOBAL SERVICE: Managing Consultant Raleigh, NC
Acted as engagement manger to understand business need of each cost-center while negotiating with cross-cost center for the budget allocation for implementing HR application and due diligence for continued support.
Directed and collaborated UX design/architecture team resolving design/build issues, and build strategy for test plan to meet acceptance criteria and find gap in requirement.
Increased 5% billing hours (ROI)within first year of two new tools acquisition, web application and implementation, which needed additional 5 senior BI SME to improve application performance.
EDUCATION
DUKE UNIVERSITY, The Fuqua School of Business, Durham, NC
Master of Business Administration -2015
ILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, IL
Bachelor of Engineering -2006
Contact this candidate