Medical Record Associate Ii

Jasmine S. Hankins

Chesapeake, VA, *****

***.*********@*****.*** 757-***-****

Objective: To secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company.

Authorized to work in the US for any employer

PROFESSIONAL EXPERIENCE

HEDIS HEALTH ASSOCIATE II

Elevance Health (contract-Remote) January 2025-April 2025

•Provide administrative and telephonic support for department working on data collection project.

•Accurately verify information and communicate with provider offices making requests for medical record information and maintain department tracking log.

•Assist abstractors by utilizing research within the company's claims and medical record systems and locate where members received care.

•Professionally make outbound phone calls to provider offices to follow up on requests, resubmit request packets as needed, and follow through until all requested information is obtained.

•Review medical records, analyze data, and ensure compliance with HEDIS standards, ultimately contributing to the improvement of healthcare quality.

Insurance Verification/Billing and Documentation CSRIII specialist

Home Care Delivered, INC. (call center-Remote) March 2021-August 2024

•Rapidly answer high volume calls to communicate with internal and external patients, providers and insurance companies via dialer and email in a highly professional and knowledgeable manner.

•Create and distribute forms via mail to include AOB, EOB and Invoices.

•Specialize in building Urology and Ostomy orders from start to finish with knowledge of each condition.

•Accurately enter data when generating orders or updating patient account.

•Assist Patients in understanding what is allowed under their plan and process/track PAR as needed.

•Communicate with provider office to confirm prescription requests are authorized.

•Maintain strict confidentiality and privacy of patients by following HIPPA guidelines.

•Demonstrate knowledge of insurance procedures and regulations.

•Properly document and notate all orders with actions taken.

•Perform all duties in full compliance with all federal and state statutes, regulations and policies, CHAP.

•Maintain acceptable QA Standards on calls and exceed daily metrics/goals.

•Cooperate with internal and external investigations, reviews and audits & engages in good faith reporting of compliance concerns as well as participates in annual and ad hoc compliance training.

•Update/Verify Insurances and provide insurance coverage details.

Titles Clerk/Notary/ Key Processing Coordinator

Avis Budget Group March 2017 – June 2021

•Responsibly ordered duplicate titles by contacting the states DMV office where the title originated via phone, daily.

•Accurately run reports and update or create new spreadsheets for the titles that may have been overlooked. • Ensure funds were received by the institutions and deposited in a timely manner

•Responsibly shipped, scan and retrieved rental vehicle keys.

•Accurately ensure all funds were received by the institutions and are deposited in a timely manner

•Update Key tags and return file with the correct date and location.

•Print new barcodes for MVA's missing labels,

•Follow up and process emails that are sent to the department's mailbox.

•Scan new incoming keys (approx. 250 keys an hour) into Avis Key Manager effectively and efficiently.

•Accurately ensure all funds were received by the institutions and are deposited in a timely manner

•Signed off on titles for sold vehicles.

Customer Service Representative

American Indoor Karting August 2016-September 2017

●Warmly welcomed visitors by greeting them face to face, via email or via telephone.

●Answer inbound calls with a professional demeanor in a timely manner and quickly follow up on any missed calls.

●Check, respond and disperse any voicemails or messages received to the appropriate contact.

●Communicate and screen calls for department managers and other personnel.

●Maintain office security by following safety procedures and controlling access to the reception desk.

●Perform clerical receptionist duties such as filing, faxing, photocopying and transcribing.

●Receive and distribute incoming mail and deliveries daily.

●Anticipates and responds to Guests in a friendly and positive manner with a sense of urgency.

●Communicates clearly and professionally while interacting enthusiastically with Guests and fellow co- workers.

●Work in a group setting as a team player in meeting guests needs, and actively contributes to the efforts of other departments.

●Observe, instruct and monitor Guests for safety and guideline adherence.

●Attend all required department and company meetings and training sessions.

●Maintain a clean and safe work area in compliance with American Indoor Karting policies and procedures. Knowledgeable facility emergency procedures.

●Perform opening, running and closing department duties as assigned.

EDUCATION

Tallwood High school

Advanced Diploma

2008-2012

SKILLS

•PowerPoint

•Excel

•ICD10

•INSURANCE VERIFICATION

•Billing & Coding

•EPIC

•EMF

•PRIOR AUTHORIZATION

•HCPC CODES

•ICD9

•EMR

•CPT Coding

•Document Management Systems

•Office Management

•Human Resources

•Microsoft SharePoint

•Laboratory Experience

•Medical Terminology

•Microsoft Word

OTHER EXPERIENCE/ACHIEVEMENTS

•National Honor Society (2010-2012)

•Member of Future Business Leaders of America (FBLA)

•Member of Distributive Education Clubs of America (DECA)

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