Front Office Customer Service

CURRICULUM VITAE

SHOBHA Y.G

Mobile: +91-973******* e-mail: **********@*****.***

Attentive Front Office Executive providing exceptional customer service through diligent management. Adept at encouraging more business through meaningful engagement and a commitment to managing guest and client relations. Committed to maintaining a positive attitude while delegating front office duties to ensure smooth operations. PROFESSIONAL SUMMARY

Hafele India Private Limited – Admin executive (2023)

Karle Infra Private Limited – Executive – Admin executive (From June 10th 2019 to till oct 20th 2021)

Precision Engineering Private Limited – Admin executive (From 2018 to 2019)

Trident Power Craft Private Limited – Executive – (From 2008 to 2016) AREA OF EXPERTISE

- Front Office

Management

- Time office

Management

- Travel

booking(domestic)&

accommodation

- Hotel room

reservations

according to travel

Itinerary.

- Health and safety

meeting monthly

presentations

- AMC maintenance

- Building

maintenance

- Housekeeping and

pantry maintenance

- Procurement of

stationery and

housekeeping material

- Check list maintainces

- Garden maintainces

- Charity

- Team lunch

arrangements

- Event managements

- Courier management

- Export material

coordinating with

logistics

- E – waste managements

- Plastic waste management

- IT server room maintainces

- Internet and EPBX

maintainces

- Evacuation –change when

organization map changes

- First aid Training

- Maintain high level of

confidential Records/files

- Escalation matrix

- Security managements

- Preparing MOM

- Preparing of DC

ROLES & RESPONSIBILITIES

Greet and welcome visitors / guests as soon as they arrive at the organization.

Over see office maintenance & ensure a clean & safe environment.

Coordinating front desk activities like answering, redirecting phone calls, and directing visitorsto the appropriate person.

Domestic travel booking and accommodation arranging for employees. (cabs and hotels)

Hotel reservation and Travel booking according to itinerary.

Maintaining AMC tracker & admin MIS timely renewal with best negotiation quotes & terms and condition.

Act as a point of contact during emergency situations & assist in evacuations.

Coordinate with vendors for office equipment repairs and maintenance.

Maintenance of visitor access records & ID badges.

Monthly Healthy and safety meeting presentation.

Maintaining escalation matrix of all the vendors.

Building maintenance like painting when and where required and other patch works when and where required.

Courier IN and OUT forwarding to the respective department.

Material dispatch and delivery follow-up’s updating same to Warehouse.

Procurement and managing stock of stationery and housekeeping material.

On boarding vendors when and where required.

E- waste management and follow-up for e waste certificate.

Plastic, metal, wood waste management coordinating with waste management vendor for arranging vehicles and follow-up for scarp waste certificate till it reach to us.

IT, internet, telecom maintenance such as ACT, BSNL, AIRTEL, EPBX

Event management like arranging for team lunch every month, Ayuda Pooja, Diwali,

Preparing DC for returnable and non-returnable materials.

Taking minutes of meeting

Pricing inquiry from different vendors.

Receive the mail sort and distribute daily mail.

Prepare petty cash vouchers.

Other clerical receptionist duties such as filling / photocopying

Handling office equipment (printer’s phones etc.,

Maintaining office security by following safety procedures and controlling access via the front desk (monitor logbook, issue visitor badges).

Maintaining medical kit first kit monthly check and maintaining check list for the same

Completed first aid training.

Take-up other duties as and when required assigned by our HOD. Maintaining office security by following safety procedures and controlling access via the frontdesk

(monitor logbook, issue visitor badges)

Take up other duties as assigned by our HOD

EDUCATION & QUALIFICATION

Qualification Institute Year

Batchelor of Arts- BA - HEPS DR. C V Raman University 2017 PUC Seshadri Puram College 2003

SSLC Vivekananda High School 2001

COMPUTER LITERACY

Expert in Computer Basics

Good in MS Office – Excel, Word & PowerPoint

Good in advance Excel Formulas (Vlook up,Piot table) Good in Computer shortcuts

Good in English and Kannada typing

PERSONAL DETAILS

Name: Shobha YG

Gender: Female

Marital Status: Married

Husband Name: Sathish S

Date of Birth: 04-05-1986

Permanent Address: #289, 2nd Main,Nandini lay out Bangalore-560096 Strengths: Smart Thinking, Self-Confident, Hard Work & Good Team Player Languages Known: English, Kannada, Hindi and Telugu I hereby declare that all the above furnished details are true to the best of my knowledge and beliefs.

Thanking you,

Yours Faithfully,

Shobha

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