Customer Service Administrative Assistant
Resume:
DANIELLA GERVAZIO DA SILVA
Livingston, NJ *****
862-***-**** ************@******.***
PROFESSIONAL SUMMARY
Highly organized and service-oriented professional with a Bachelor's degree in Computer Science and over a decade of experience in customer service, administrative operations, and business ownership. Adept at managing logistics and team performance. Bilingual in Portuguese and English with a strong commitment to delivering exceptional customer experiences.
KEY SKILLS
Scheduling & Booking Management
Customer Service & Relationship Management
Office Administration & Documentation
Multilingual Communication (Portuguese & English)
Microsoft Office & Email Platforms
Business Operations & Financial Management
Detail-Oriented Problem Solving
EXPERIENCE
Owner / Operator – Residential & Commercial Cleaning Services
Livingston, NJ • 2015 – Present
Founded and successfully managed a cleaning business with a dedicated client base.
Oversaw scheduling, client relations, and service logistics to ensure high-quality results.
Managed finances, staff coordination, and customer communications with professionalism and attention to detail.
Customer Service Manager – MCV Chevrolet
Governador Valadares, Brazil • 2013 – 2015
Supervised customer service operations at a leading auto dealership.
Managed service appointments, handled client concerns, and streamlined communication between customers and service teams.
Trained staff in customer engagement strategies and ensured high client satisfaction.
Administrative Assistant – MCV Chevrolet
Governador Valadares, Brazil • 2011 – 2013
Provided administrative support to management and service teams.
Maintained accurate records and facilitated client communications.
Assisted with scheduling and service coordination to improve efficiency.
Administrative Assistant – Municipal Health System
Governador Valadares, Brazil • 2009 – 2011
Assisted in administrative operations within a public health environment.
Managed sensitive patient data, scheduling appointments, and filing documents.
Served as a bridge between patients and healthcare providers to enhance service accessibility.
EDUCATION
Associate Degree in Theology – Portland Bible College (2023 – Present)
Bachelor of Computer Science – Univale University, Brazil (2000)
High School Diploma – Escola Estadual Prefeito Joaquim Pedro Nascimento, Brazil (1996)
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