Project Management Palm Desert
Resume:
Lydia I Duran
*** ***** *******, **** ******, CA 92211
**********@*****.***
www.linkedin.com/in/lydia-duran-2ab2a1333
Project Management Leader
Leader focused on impacting successful customer experiences with both internal and external clientele through understanding, compassion and striving for customer satisfaction. Skilled in leading project managers, client advocacy and assembling teams to address customer concerns. Employee engagement, teamwork and collaboration to improve business processes and business relationships as they align to a changing environment. Results-oriented in addressing and resolving problems and identifying potential cost avoidance opportunities while streamlining operations. Key skills include:
Creative problem solver, flexible and agile.
Customer service-oriented, personable.
Effective leader, accountable for own actions.
Leadership experience.
Team player and collaboration.
Detailed and results oriented.
Effective communications.
Staff training and development.
Strong work ethic.
Strategic planning.
Decision-making ability, “out of the box” thinker.
Partner with cross-functional disciplines.
Managing multiple projects.
Drives for continuous improvement.
Business Experience
Southern California Edison February 2007 – October 2024
Manager, Project Management
Managed a team of six project managers executing strategic operational projects resulting in cost efficiencies and process improvements. Document critical operational business process and procedures that result in continuous improvements.
Led operational performance through the development of scorecards and key performance indicators that indicate the efficiencies implemented.
Manager, Grid Operations Performance Management
Manager of ten employees. Oversaw accurate metrics related to electrical distribution outages reported to Public Utilities Commission. Lead operational performance through the development of scorecards and key performance indicators and provide oversight to two project managers focused on operational projects.
Manager, Grid Ops Field Metering Systems and Services
Manager of fifteen employees. Oversaw Field Metering Services resource movements in alignment with workload demands. Managed a team of analysts providing technology support to over 300 field employees, participate in advancing technologies for field use and introducing new metering applications used to read various legacy and smart meters.
Participated in various operational excellence initiatives focused on business refinements resulting in budgetary savings. Created operational strategic objectives and plans for the organization.
Manager, Process and Project Management
Manager of ten employees focused on operational improvement projects and analytical support for Field Metering Services’ major initiatives. Managed Compliance team. Ensured compliance with all corporate mandated initiatives, Sarbanes-Oxley, internal organization policies and procedures enforcement.
Implemented quality processes while leading operational process improvement projects, including business process mapping, prioritization of projects, and capacity forecast planning.
IT Project Manager
Developed executive presentations and reports demonstrating the complexity of client issues and time to resolution based on cross- organizational commitment to resolve and improve processes. Investigated and resolved customer inquiries and complaints in an empathetic manner.
Client advocate within IT Business Relations, resulting in positive cross- organizational teams focused on resolving client (internal SCE employees) issues related to IT’s products and processes.
Education
Business Management / e-Commerce
University of Phoenix
Riverside Extension - Project Management Courses
University of California
Lean Sigma Training (internal corporate-Sun Microsystems)
SCE Leadership and Development Training
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