Customer Relations Trade Show

Jacqueline Musco

***************@*****.*** 631-***-**** EAST NORTHPORT, NY

Summary

Seasoned professional with 24 years in customer-facing roles. Proven track record in optimizing protocols, handling admissions, and enhancing customer relations. Skilled in financial administration, staff training, and maintaining high satisfaction ratings.

Work Experience

Instacart

Personal Shopper Oct 2024 - Present

• Prioritize accurate order selection and timely deliveries to consistently achieve high customer satisfaction ratings.

• Manage multiple orders simultaneously, ensuring efficient shopping and delivery within tight timeframes.

• Address customer inquiries regarding substitutions or unavailable items with excellent communication skills.

• Handle perishable goods carefully to maintain a high standard of product quality.

• Maintain a consistent 5-star customer rating and achieve "Platinum Cart" status. Non-Foods Marketing

Trade Show Director Aug 2024 - Oct 2024

• Coordinated travel arrangements, including flights and accommodations, for sales personnel and customers attending trade shows.

• Liaised with convention centers and hotels to ensure all accommodation requirements were fulfilled.

• Maintained communication with customers regarding travel itineraries, ensuring they were informed of arrival, departure, and appointment schedules.

• Conducted outreach to previous event attendees to foster continued engagement and participation.

• Addressed and resolved travel-related issues to ensure seamless experiences for attendees.

• Collaborated with the IT team to update and maintain the CRM system, enhancing data accuracy and accessibility.

• Provided a welcoming presence and assistance to customers upon their arrival and departure from trade shows.

• Ensured effective communication and coordination among team members to support successful trade show operations.

Door Dash

Dasher Mar 2024 - Present

• Ensure adherence to stringent food safety standards to deliver high-quality service.

• Achieve and maintain a consistent 5-star customer satisfaction rating through outstanding service.

• Process and execute orders with a strong emphasis on punctuality, demonstrating a dependable track record of timely deliveries.

Sail Caribbean

Head of Admissions and Family Relations Dec 2012 - Sep 2023

• Refined admissions procedures to enhance document management and improve service delivery.

• Delivered strategic consultations that contributed to increased enrollment.

• Managed financial operations, focusing on precise record-keeping and efficient insurance billing processes.

• Ensured compliance with travel insurance regulations, effectively handling insurance claims and staying updated with current regulations.

• Participated in inside sales operations, contributing to revenue growth and enhanced customer engagement.

• Provided comprehensive training to seasonal employees, improving operational efficiency and enhancing conflict resolution skills.

• Assisted the Director with leadership responsibilities and decision-making as an integral member of the administrative team.

• Coordinated and managed travel arrangements for executive team members.

• Conducted informational presentations via in-person and virtual platforms to prospective clients.

• Acted as company liaison at regional trade shows, enhancing brand visibility and networking opportunities. Party Hardy

Manager Sep 2000 - Dec 2012

• Executed staff training initiatives to augment team skills and streamline operations.

• Revised customer service procedures, achieving increased customer satisfaction and service delivery efficiency.

• Optimized inventory management practices, maintaining consistent product availability, minimizing overstock.

• Provided assistance to clients for special event orders, including wedding invitations and customized balloon setups.

• Reconfigured the retail layout to improve the customer shopping journey and enhance operational flow. Education

New York Institute of Technology

Bachelor of Professional Studies, Hospitality Management Old Westbury, NY Dec 2009 Skills

Excellent Interpersonal and Communication Skills, Exceptional Customer Service Skills, Problem-Solving and Conflict Resolution Skills, Organized, Proficient in Microsoft Office Suite, Familiar With WordPress and Adobe Suite, Typing Ability of 70wpm, Patience, Active Listening, Time Management, Adaptability, Empathy, Multitasking, Vendor and Client Relations, Technical Proficiency, Data Entry, CRM Software, Attention to Detail, Inside Sales, Retail Management, Confidentiality, Event Coordination, Presentation Skills, Growth Mindset, Constant Contact, Mailchimp, RingCentral, Olark, Campminder, Networking, Relationship Building, Account Management, Team Player

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