Healthcare IT

ANGELA DELL’ORFANO

***** **** ****** **** #**, Canyon Country, CA

************@*****.***

Phone 661-***-****

OBJECTIVE

Highly motivated healthcare professional with many years of experience in IT support/training. Seeking to leverage proven skills in analyzing business needs, data analysis and process improvements to impact operational efficiency and patient outcomes.

QUALIFICATIONS

DATABASE: Microsoft Access, eAutomate

APPLICATION PROGRAMS: Microsoft Office [Word, Excel, PowerPoint], VisionPro (Getproof), Visio, Healthdox, Lucidoc, Premier

OTHER SOFTWARE: McAfee Help Desk, Tableau, Outlook, Cerner

EXPERIENCE

Director of Operations

Image2000

January 2018 to August 2022

Valencia, CA

Responsible for all warehouse operations (Parts, Supplies, Purchasing, IT, Shipping and Receiving). Coordination of delivery schedule for all deliveries. Inventory control in all areas. Manage IT department. Provide direction and support in all daily activities. Coordinate departmental workflow and assist staff by researching and resolving complex problems. Create process workflow improvements. Documentation of processes. Create, analyze, and distribute compensation reports as needed. Engage with business partners to evaluate opportunities for process integration and refinement.

Clinical Data Analyst Adventist Health

September 2016 to January 2018

Glendale, CA

Worked in the Organizational Performance Department manipulating larges sets of clinical data for all clinical divisions of the hospital. Entered data into various registries and performs monthly reconciliation and quarterly data submission to external organizations. Assisted in preparation of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) preparation and survey process.

Sr. Business Analyst Adventist Health

June 2001 to September 2016

Glendale, CA

In addition to the Business Analyst responsibilities, I also, manage projects, resolve customer service issues, handle data delivery extracts for external partners, manage our EMR subsidy program. Assist CIO with HIE efforts and interface coordination. I manage IT maintenance contracts, printer/copy/fax procurement and lease renewals. Troubleshoot and resolve all computer access related issues. Budget preparation and tracking. Have performed new hire IT training for 17 years. Responsible for documentation and communication of technology related issues that affect our campus. Manage IT policies and procedures. Report creation. Coordinate all capital expenditures for IT. Assist with productivity improvement plans for IT.

EDUCATION

Certified in Cadence EPIC Scheduling Software Lean Training

Beginning AS400 Query

REFERENCES

Available upon request

Contact this candidate