Data Collection Customer Service

SARAH ALEGERE

Mobile Number: +1-463-***-**** E-mail: ********@*****.***

Location: Indianapolis, IN.

PROFESSIONAL SUMMARY

A detail-oriented, motivated and customer-focused professional with over 3 years of experience in data collection, and customer engagement roles. Skilled in conducting interviews, gathering accurate responses, and maintaining data integrity. Adept at handling customer inquiries, resolving issues efficiently, and accurately gathering, analyzing, and reporting data. Proven ability to communicate effectively, meet deadlines, and adapt to changing project requirements. Strong communicator with a commitment to delivering exceptional support and improving data-driven decision-making processes.

SKILLS

Data Collection & Entry Customer Engagement & Support CRM Systems Documentation & Reporting

Clear oral/written communication Problem-solving & Teamwork Excellent multitasking ability High level accuracy Organizational skills Microsoft Office Suite expertise Analytical & detail-oriented Time management & organization PROFESSIONAL EXPERIENCE

Customer Service Representative 01/2024 – 04/2025

Sterling Empire (Remote).

Hanndled an average of 50+ inbound calls and online support tickets daily, addressing issues, product inquiries, and service concerns.

Maintained detailed records of customer interactions in CRM systems to document case notes, update client profiles, and track resolution times.

Consistently maintained a 95%+ customer satisfaction rating for 8 consecutive months through prompt and courteous service.

Trained new team members on company protocols and customer service best practices.

Received recognition for outstanding service and consistently achieving performance targets.

Used Salesforce to log interactions, escalate possible critical/technical issues to Senior management, and track case resolutions.

Identified patterns in customer feedback and collaborated with management to improve service processes Data Collection Specialist 01/2022 – 12/2023.

Unique Care (Remote).

Conducted phone and online surveys with diverse populations, ensuring accurate and timely data collection.

Followed strict protocols to maintain respondent confidentiality and data integrity.

Accurately record and organize data using databases, spreadsheets, or specialized software tools.

Compile and summarize collected data into reports for analysis, ensuring it meets the quality standards required by the project or organization.

Achieved a 95% response rate by employing effective communication and rapport-building techniques.

Collaborated with supervisors to meet daily and weekly project targets. EDUCATION

Bachelor of Science (BSc.) in Business Administration. Federal University of Agriculture, Abeokuta, Ogun State, Nigeria. January, 2021.

National Diploma (ND) in Statistics. Yaba College of Technology, Yaba, Lagos State, Nigeria. November, 2013. PROFESSIONAL CERTIFICATIONS

HR Leadership & HR Management Strategies.

Effictive Communication for Program & Project Stakeholders & Teams.

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