Office Manager Assistant
Resume:
Sydney Conwell
assistant manager\Office manager
Contact
Jersey City, NJ 07305
**************@*****.***
Objective
Demonstrate skills in time management, organization and meeting multiple complete deadlines,
strong typing kills and proficient & am confident computer user.
The primary contact for customers and approved third party parties, such as investors,
attorneys, trustees, court representatives while providing exceptional customer experience.
As Single Point on Contact, understand and communicate with the borrowers on specific financial
information, including discussing ‘debt to income’, tax information and personal financial
statements.
Personable and customer-service focused, with a positive attitude and willingness to learn and be
challenged.
Responsible for the collection of documents timely to render files facially complete, conducted a
review of financial documents received and offered appropriate workout solutions, the
preparation of and issuing modification documents to borrowers who have been offered a pre-
alternative solution foreclosure.
I have used excel spreadsheet on most job projects. I have also created
spreadsheets to notify my manager of information.
Technology, Cyber Security
Richmond, VA Currently
Certification
Phlebotomy Tech. May 2017
J.S. Reynolds Community College Henrico, Virginia
Key Skills
Proficient in LMS
Proficient MS Applications
Budget Planning
Communication
Problem-solving
Experience
May 2023 – Dec 2024
FS Associate & Pharmacy Assistant • CVS Health Pharmacy
May 2013 – December 2022
HR Specialist, Office Manager James River Painters
May 2008 – May 2013
Negotiator/Proficiency Coach Major Banks
Preform complex administrative duties including composing, editing and proofing correspondences, ability to pay close attention to detail.
Demonstrate skill in time management, organize tasks, meeting multiple competing deadlines. Supported the execution of policy and procedures' updates to keep the pace with forecast growth
Modified delinquent mortgages; recapped past due amounts, adjusted interest rates according to Investor's Guidelines
Managed a portfolio of delinquent home equity loans by working with loan modification and determined solutions in a timely manner
Evaluated the creditworthiness of customers while establishing payment plans for delinquent credit card accounts. Reviewed Defaulted Home Loans/Mortgages and Balance Escrow to identify the first advance amount for HUD claims while submitting HUD claims electronically.
H.R. Coordinator; with Workday Systems
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate