Human Resources General Manager

Yiesha Cobb

Regional Director of Operations/General Manager

+1-214-***-**** *******@*******.*** Stone Mountain, Georgia, United States Open to Relocate LinkedIn

SUMMARY

Accomplished professional with over 15 years in hospitality management and Human Resources, adept at elevating operational efficiency and guest satisfaction within high-profile brands. Proven track record in managing a staff of 120+ and enhancing financial performance by reducing food and beverage costs by up to 24%. Expertise in driving operational success through strategic resource allocation, budgeting, and compliance with safety standards, demonstrated by leading operations for properties with budgets exceeding $10M. Renowned for excellent interpersonal skills and building robust stakeholder relationships across all corporate governance areas, while consistently meeting and exceeding service levels.

PROFESSIONAL EXPERIENCE

General Manager

Transformation Hospitality Solutions

Jan '21 — Present

Improved financial performance by reducing food and beverage costs by up to 11% while maintaining service levels and optimizing accounting processes.

Supervised and developed a high-performing team of 50+ employees, enhancing productivity and service levels through streamlined recruitment, Human Resources practices, and comprehensive POS training.

Elevated guest satisfaction scores by more than 20 points through strategic leadership, consistent service levels, and effective Human Resources management.

Ensured compliance with emergency procedures, safeguarding the safety and security of guests and staff.

Demonstrated leadership across 10+ properties for major brands, including Crown Plaza, Doubletree, Hilton Garden Inn, Embassy Suites and Marriott.

Consistently increased revenue and operational efficiency through cost control and system optimization.

Achieved consistent improvement in operational metrics, such as reducing average employee turnover by 10% across properties.

Led operations for high-profile properties, including Hyatt Regency and Alexandrian/Morrison House, overseeing budgets exceeding $10M and enhancing overall profitability.

Assistant General Manager/Director of Operations – Dual Property

Doubletree Embassy Suites Perimeter/ Embassy Suites Galleria

Interim General Manager

DoubleTree

Atlanta, United States

Jan '17 — Jan '21 Vail, United States

Deploy vigorous approaches to manage key property issues, including reprioritized staff; The department focused and liaised with contractors on hotel renovation in close collaboration with the General Manager. Utilize in-depth knowledge to establish SOPs for all departments and manage all aspects of budgeting and forecasting for upcoming year to ensure seamless operations. Implemented proven expertise to Yiesha Cobb

Page 2 maintain profitable monthly revenues for all departments and spearhead various operations. Create and establish a culture of continuous improvement. Key Contributions:

Managed contractor relations and key property issues related to a $15 million hotel renovation, overseeing accounting and budgeting aspects.

Liaise with various departmental managers from maintenance, front desk, food and beverage, and Human Resources to

ensure they operate at optimal service levels.

Created and maintained a budget for hotel to the sum of $12M.

Directed two locations and introduced standards for the companies' culture.

Aggressively managing all the independent revenue and expenses to ensure profitability.

Providing the hotel owners with regular reports on the operating objectives and fiscal performance. Supervise the recruitment and hiring of staff to work in the various departments of the hotel.

Maintained and reduces food cost by 24% and beverage cost to 22%.

Director of Food and Beverage/Executive Chef

Doubletree by Hilton Atlanta Buckhead

Jan '13 — Jan '17 Atlanta, United States

Leveraged exceptional skill and managed operation and implementation health & safety regulations in adherence to OSHA & Health Department. Provided quality assistance in staffing, scheduling, training, and counseling of staff to meet business needs and requirements. Devised and implemented standards for service, sanitation, and product & food quality to sustain specific organizational practice. Implemented proven expertise to manage high volume food and beverage inventory.

Administered all cash handling procedures are documented and oversaw monthly audits of all food inventories. Key Contribution:

Managed responsibilities as executive chef and F&B Director.

Oversaw menu design and implementation to provide the best product at the right time.

Managed entire F&B operations to include banquets and contributed with renovation team.

Enhanced revenue streams by $2 million and reduced food cost 21% beverage cost 18%

Director of Banquets/Food & Beverage

Marriott Courtyard Conference Center

Managed recruitment and training process and procedure of banquet, restaurant and bar staff. Analyzed data entry and captain's reports for billing purposes to maintain accuracy.

Ensured banquet service and banquet set up/breakdown procedures meet proper standards.

EDUCATION AND CERTIFICATION

Bachelor of Science (Culinary Arts/Hospitality Management)

Johnson and Wales University

Hospitality & Tourism Management Certification

Florida Atlantic University

SKILLS

Relevant Skills Human Resources, Service Level Management Management Skills Strategic Planning, Operations Management Financial Skills Cost Control

Technical Skills Microsoft Office Suite

Jan '11 — Jan '13 Decatur, United States

Contact this candidate