General Manager

LARRY WILDER

Canton, GA 470-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Experienced and results-driven leader with 17+ years of expertise in hospitality and customer service management. Proven ability to enhance operational efficiency, drive revenue growth, and deliver exceptional guest experiences. Adept in team development, financial oversight, and process optimization. Recognized for strategic thinking, adaptability, and achieving business objectives in fast-paced environments. CORE COMPETENCIES

• Strategic Leadership & Team Development

• Customer Experience Optimization

• Budgeting, Payroll & Financial Management

• Inventory Control & Supply Chain Operations

• Sales, Marketing & Revenue Generation

• Data-Driven Decision-Making & Analytics

• Compliance & Quality Assurance

• CRM Software (VIN Solutions, Car Wars) & PMS (HotelKey, SOPs, Kai Program) PROFESSIONAL EXPERIENCE

Assistant Manager

Pallet Central 2023 – Present

• Manage daily operations, including scheduling, inventory control, and logistics optimization.

• Ensure compliance with safety protocols, quality standards, and company policies.

• Train, mentor, and supervise a team to achieve operational excellence and customer satisfaction.

• Develop cost-effective solutions to enhance productivity and streamline processes. Sales Professional & Business Development Coordinator Shottenkirk Automotive Group 2023

• Conduct over 100 customer interactions daily, leveraging CRM tools like VIN Solutions to generate and convert leads.

• Deliver tailored customer experiences to exceed sales targets and foster client loyalty.

• Collaborate with cross-functional teams to support dealership operations and maximize workflow efficiency.

General Manager

Extended Stay America 2006 – 2023

• Directed all aspects of hotel operations, achieving consistent revenue growth and high guest satisfaction.

• Designed and implemented marketing strategies that boosted occupancy and retention.

• Oversaw facility maintenance and vendor management to ensure seamless operations.

• Utilized data analytics to drive decision-making and optimize financial performance. Customer Service & Operations Associate

Publix 2000 – 2005

• Delivered top-tier customer service, ensuring efficient front-office operations.

• Played a vital role in streamlining daily workflows and resolving customer inquiries. EDUCATION

Bachelor of Business Management (BBM)

Rochester Institute of Technology – Saunders College of Business High School Diploma

East High School – Rochester, NY

ACHIEVEMENTS

• Leadership Excellence: Built and led high-performing teams, enhancing productivity and workplace morale.

• Revenue Optimization: Consistently increased annual revenue through strategic initiatives.

• Recognition: Earned accolades for exceptional customer service and operational management.

REFERENCES

Available upon request.

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