Patient Care Business Intelligence

KHALID FRAZIER

**** ******* ***** ********, ******* 30062/ US 267-***-**** *****************@*****.***

www.linkedin.com/www.linkedin.com/in/khalid-frazier-819987263

SUMMARY*

Proven EMR Analyst and Trainer with over a decade of expertise in EMR system implementation, workflow

optimization, and training across multiple platforms, including GE Centricity, Athena Flow, and Cerner. I am known for

delivering successful Go-Live implementations, solving complex technical issues, and enhancing clinical operations through

HL7 messaging integration and process improvements. Strong communicator and problem-solver with a track record of

streamlining workflows, improving patient care, and adoption of the driving system.

TECHNICAL SKILLS:

• Electronic Medical Records Operations • Success oriented

• Go-Live Implementation and Support • High energy

• Content builder • Ticketing Systems (Service Now, ConnectWise,

• Workflow analysis JIRA)

• Positive attitude

• GE Centricity (versions 9.0, 9.2,

• Meaningful Use guidelines • Microsoft Teams,

9.5, 9.8 and 9.12)

GoToMeeting, and various other webinar

• Centricity Practice Solutions (versions 10, 11 and

12) applications

• Athena Flow & Practice v20 • Proficient working autonomously in a remote

work environment

• Cerner

• Written & verbal communication • Managing

• HL7 Messaging

workflows to optimize the patient experience

• Document Management

• Link Logic error resolution

• Problem Solving

• Communications

PROFESSIONALEXPERIENCE

ATLANTA, GA,

WellStar Atlanta Medical US

EMR Analyst June 2021-December 2024

Spearheaded the implementation of complex clinical systems, enhancing operational efficiency and reducing system downtime by

20%. Optimized clinical workflows through data-driven analysis, resulting in a 15% improvement in patient throughput. Built

strong relationships with providers and business partners, leading to a 30% increase in system adoption across departments.

Project 1

● Led the integration of data analytics tools, reducing clinical workflows through precise data-driven insights.

● Transformed patient throughput tracking by implementing Tableau dashboards, resulting in a 15% increase in

patient care efficiency.

● Enhanced clinical reporting accuracy through data audits and automated reporting processes.

Project 2

Business Intelligence

● Spearheaded a cross-departmental initiative to leverage business intelligence for operational forecasting, saving the

company $500,000 annually by improving resource allocation.

● Developed key performance metrics lead to a 30% improvement in system adaptation and efficiency across

departments.

● Collaborated with senior leadership to present data-driven solutions, contributing to a 12% reduction in

operational costs.

Delaware Valley Surgery Center PHILADELPHIA, PA, US EMR Trainer April 2019 –February 2021 ● Boosted

clinician productivity through the development and delivery of targeted training programs, significantly enhancing EMR

system usage and efficiency.

● Reduced EMR-related errors by 15% by creating and implementing comprehensive training materials and

conducting ongoing support sessions.

● Cut onboarding time by 20% through interactive training modules and streamlined curriculum updates, improving

overall staff integration and performance.

● Enhanced system performance by collaborating with IT teams to identify and address key issues, leading to a 12%

reduction in system downtime

PHILADELPHIA, PA, US

Altoona Specialty Center EMR Trainer July 2018– March 2019 ● Enhanced clinical

workflow efficiency by 20% through detailed analysis and optimization of EMR processes, resulting in smoother

operations and reduced wait times.

● Comprehensive training programs developed and delivered increased user proficiency by 25%, leading to more

effective use of EMR systems across the center.

● Maintained user manuals and guides that provided ongoing support and reference materials, improving user

compliance and reducing the need for additional training.

● Reported trainee performance and progress to management using established clinical informatics methods,

identifying key areas for improvement and refining training approaches.

● Implemented change management strategies that facilitated a seamless transition to updated EMR systems ●

Conducted quality assurance and testing activities that ensured optimal system performance and user satisfaction,

contributing to a 95% positive feedback rate.

St. Joseph’s Hospital PHILADELPHIA, PA, US EMR Specialist January 2017 – July 2018

● Managed clinical workflows and office operations efficiently, maintaining accurate medical records and reducing

data entry errors by 20%.

● Upgraded and customized EMR systems, enhance functionality and ensuring seamless integration with existing

applications, resulting in a 15% increase in system performance.

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● Conducted comprehensive reporting and auditing activities, identifying and resolving process inefficiencies that

improved overall data accuracy by 25%.

● Designed and implemented end-user training programs, boosting staff proficiency and productivity, and

achieving a 90% satisfaction rate among users.

● Facilitated Meaningful Use (MU) compliance by training clients on MU requirements and optimizing EMR

systems to meet regulatory standards.

● Collaborated with vendors to enhance EMR systems, addressing technical issues and improving system reliability by

18%.

Montgomery Hospital Norristown, PA, US Clinical EMR Specialist October 2013-November 2016

● Installed, configured, and maintained EMR software, resulting in a 20% reduction in system-related downtime

and improved user experience.

● Provided end-user training and support, enhancing proficiency among clinical and administrative staff, which led

to a 15% increase in system adoption.

● Assisted in developing and documenting implementation processes, streamlining system rollouts and reducing

implementation time by 25%.

● Conducted process improvement initiatives, optimizing EMR operations and workflow efficiency, which

improved clinical data accuracy by 18%.

● Collaborated with cross-functional teams to deliver quality solutions and services, contributing to a 10% reduction

in system-related issues.

● Ensured compliance with HIPAA regulations, maintaining data confidentiality and integrity throughout all EMR

system operations.

Lee Ambulatory Surgery Center Norristown, PA, US

Help Desk Support Specialist November 2010 – September 2013 ● Resolved technical issues for over 200+ end-users,

achieving a 95% first-call resolution rate and reducing ticket backlog by 30%.

● Managed the scheduling system and developed new procedures that reduced system downtime by 15% and

improved processing efficiency.

● Provided expert troubleshooting for hardware and software issues, resulting in a 20% decrease in system outages

and faster response times.

● Tested new system modifications to ensure compatibility with existing infrastructure, enhancing overall system

performance and reducing post-deployment errors by 10%.

● Maintained help desk logs and tracked daily ticket statuses, ensuring timely resolution and consistent

communication with end-users and senior management.

● Assisted in senior management meetings, creating detailed reports and distributing meeting minutes, improving

team communication and decision-making.

LEADERSHIPEXPERIENCE

True Light Fellowship Church Philadelphia, PA/US

Youth Missions Leader January 2001 – August 2015

● Led mission trips focused on feeding the homeless and providing support to underserved communities.

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● Traveled internationally to minister and mentor youth and young adults, fostering personal development and spiritual

growth.

● Organized and facilitated outreach programs, creating a positive and supportive environment for participants.

EDUCATION&OTHER

Penn State University August 2001- June 2003

Degree Not Completed

Community College of Philadelphia September 2003- June 2004 Degree Not Completed

LANGUAGES: English

INTERESTS: Basketball, Podcasts, Traveling, Fitness, Reading

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