Patient Service Representative
Resume:
PATRIZIA
GAMBERG
*********@*****.***
Vista, CA 92081
Bold Profile
Patient Service Representative/Customer Service Professional proficient in organization, patient advocacy, and education, and committed to optimizing efficiency through forward-thinking and resourcefulness. Strong interpersonal skills and attention to detail. Ready to bring over 25 years combined experience to your team. PROFESSIONAL SUMMARY
SKILLS
• Insurance verification
• Service excellence
• Healthcare privacy compliance
• Strong communication skills
Verification of insurance
coverage
•
• Strong organizational skills
• Registration process management
Effective phone and email
communication
•
• Digital payment handling
• Proficient in patient verification
Kaplan University
Vista, CA • 04/2016
No Degree: Healthcare
EDUCATION
Scripps Health - Patient Service Rep at Ambulatory Surgery Center Oceanside, United States • 04/2016 - Current
Lowe's Home Improvement - Admin/Customer Service Department Manager
Carlsbad, United States • 03/2006 - 08/2014
WORK HISTORY
Coordination of patient appointments and managing schedules to optimize clinic operations and efficiency
•
Verify insurance coverage and obtain necessary authorizations for patient procedures.
•
Facilitate effective communication between healthcare providers and patients to ensure the delivery of high-quality care.
•
Resolve conflicts and address patient concerns to enhance satisfaction and retention.
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Collaborate with interdisciplinary teams to improve patient outcomes and overall experiences.
•
Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
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Manage daily customer service operations, overseeing inquiries, returns, and exchanges to ensure a high standard of service delivery
•
• Promptly addressed customer feedback to maintain satisfaction
• Manage administrative functions such as scheduling and payroll Collaborate with cross-functional departments to improve the overall customer experience
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Conduct performance evaluations and implement strategies to enhance operational efficiency
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Served as a point of escalation for complex customer concerns requiring managerial intervention.
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Corinne Oakland 858-***-****
REFERENCES
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