Customer Service Representative
Resume:
Shondraka Antoine
Customer Service Representative
Marrero, LA 70072
*********.**@*****.***
Interested in Customer service /Clerical/Sales
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar General - Gretna, LA
May 2019 to May 2023
Provide excellent customer Service,
Lead a team of associates
Assist customers with refunds and exchanges.
Maintain sales floor appearance
Recruit, select and retain eligible employees
Make recommend pay rates and advancements
Ensure store is properly staffed and effectively opened and closed daily Evaluate operating statements to identify business trend Handle large cash Deposits and Bank drops
Maintain accurate inventory levels by scanning controlling damage, paperwork and facility controls maintain a clean all organizationef store facility and a safe a secure work environment Solution Specialist
Cox Communications Inc. - Metairie, LA
June 2016 to May 2019
Provide World Class customer experience when choosing to sign up for Cox Communication services, by Utilizing Sales tools...And effectively pursued customer to switch from other Communication providers to Cox Communication by offering them Great deal with Cox Communication. Properly placed customers in Excellent bundle's of Cable, Internet, home phone and Home security services. By building relationships with the customer, ensure services are installed properly. Maintaining relationships with customer. Ensure billing is accurate. Becoming a personal representative for each of my customers.
3rd Key Assistant Manager
Family Dollar Store - Gretna, LA
August 2010 to August 2013
Responsibilities
Assist cahiers with refunds/exchange, assist customers in a friendly matter, maintain the store appearance, make sure the shelves were stock with merchandise,and merchandise was rotated as needed. Handle large amounts of cash, drops and deposits at store closing. Accomplishments
I was able to assist with lost prevention by monitor suspicious activity in customers, build relationships with Managers, Co- worker and customers so they would continue to shop at the store Skills Used
Excellent communication,Excellent Customer service, Integrity, Honesty Housekeeping Supervisor
Soluna Park Apartments - Decatur, GA
January 2007 to December 2009
Responsibilities
Assist and Supervise Housekeeper's while cleaning Move-out or Move-in apartments.Maintain Grounds appearance, Assist office Manager with office duties; answer multi-line telephones, file/ organize files and rent receipt and direct call to appropriate party, Answer tenate complaint's/ work order and repairs. Direct Maintenance team to appropriate tenants Complaint's. Accomplishments
Build relationships with Tenants by demonstrating courteous customer service. Answering tenant concerns in a timely fashion,
Skills Used
Detail Orientated, Extremely Organized Having a friendly and Professional Demeanor. Education
High School Deploma
West Jefferson - Harvey, LA
May 1993 to May 1996
Skills
• Microsoft Word
• Microsoft Office
• Customer Service
• Sales
• Data Entry
• Excel
• Management
• Receptionist
• retail sales
• Powerpoint
• Assistant Manager Experience
• Retail Management
• POS
• Salesforce
• Store Management Experience
• Upselling
• Cold Calling
• Clerical Experience
• CRM Software
• Cash Handling
• Negotiation
• Account Management
• Sales Management
• Pricing
• Marketing
• Payroll
• Loss Prevention
• Recruiting
• Business Development
• Merchandising
• Commercial Cleaning
• Human Resources
• Research
• Administrative Experience
• Property management
• Sales management
• Store management
• Cash handling
• Customer service
• Pricing
• POS
• Sales
• Cash register
• Retail sales
• CRM software
• QuickBooks
• Marketing
• Upselling
• B2B sales
• Front desk
• Human resources
• Salesforce
• Clerical experience
• Cold calling
• Quality assurance
• Typing
• Accounts payable
• Accounts receivable
• Account management
• Microsoft Excel
• Microsoft Word
• English
• Retail management
• Customer acquisition
• Negotiation
• Interviewing
• Windows
• Help desk
• Outside sales
• Supervising experience
• Computer skills
• Computer literacy
• Data collection
Certifications and Licenses
Driver's License
April 2019 to April 2025
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