Project Manager Senior

Shirley Whittington

Alexander, NC ***** 828-***-****

******************@*****.***

Professional Summary

Accomplished and detail-oriented Senior Project Manager with extensive experience driving the successful execution of complex projects across diverse industries. Expertise in strategic planning, stakeholder communication, and risk management. Recognized for improving operational efficiency, ensuring project delivery within scope and budget, and cultivating strong client relationships. Proven ability to lead teams and foster collaboration for optimal results.

Key Skills

Project Management & Strategic Planning

Stakeholder Communication & Client Relations

Risk Management & Problem Solving

Process Improvement & Operational Efficiency

Team Leadership & Collaboration

Professional Experience

Senior Project Manager

Allegra Asheville – Asheville, NC April 2020 – Present

Spearhead and oversee multiple simultaneous projects, ensuring alignment with organizational goals and client expectations.

Implemented effective communication protocols across internal teams, streamlining workflows and improving project outcomes.

Successfully delivered projects on time and within budget, enhancing client satisfaction and fostering repeat business.

Recognized for developing strategies that improved team efficiency and reduced project completion timelines.

Regularly outsold all other Customer Service Representatives by 200%.

Customer Service Representative

Biltmore Press – Asheville, NC March 2015 – July 2025

Delivered exceptional customer support by understanding client needs, resolving issues, and addressing product inquiries.

Strengthened customer relationships by providing prompt and tailored solutions, leading to increased client loyalty.

Played a pivotal role in maintaining a high customer satisfaction rate through proactive communication and problem resolution.

Sales Representative

Groves Printing – Asheville, NC April 2001 – March 2014

Consistently achieved and exceeded sales targets by delivering fast, friendly, and knowledgeable service.

Resolved service complaints and answered routine inquiries with professionalism, enhancing client retention.

Earned recognition as a top performer within the organization for exceptional sales achievements.

Education

Associate of Arts in Marketing

Bauder College – Atlanta, GA June 1977

Awards & Achievements

Received Top Ten Sales Representative Award for two consecutive years within the Allegra Franchise network.

Acknowledged for improving communication protocols, contributing to seamless project execution at Allegra Asheville.

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