Customer Service Insurance Sales
Resume:
Mary Stanslaus
Contact Details
****.*************@*****.***
Core Skills
• Presentation
• Results-driven
• Problem solving
• Leadership
• Business support
• Communications
• Revenue growth
• After-sales service
• Relationship management
• Customer service
Professional Profile
With over eight years of dedicated service in the insurance industry, I have consistently demonstrated proficiency in developing and implementing robust marketing and sales strategies. My experience includes identifying lucrative market opportunities, fostering lasting client relationships through personalized interactions, and consistently exceeding sales targets. I am skilled in conducting thorough market research to inform strategic decisions and adept at analyzing sales data to optimize performance. Furthermore, my leadership in leading sales meetings has been instrumental in inspiring and motivating teams to achieve exceptional results. Complementing my practical experience, I hold a Bachelor's Degree in Political Science & Sociology. Continuously seeking growth, I actively participate in professional trainings and workshops, including recent sessions on sales and digital marketing. Career Summary
Jan 2021 - Present MGen Tanzania Insurance Company Limited, Dar es Salaam
Marketing Executive & Sales Officer
Key Responsibilities
• Developing Marketing and Sales Strategies: Create quarterly and annual marketing and sales strategies for MGen Tanzania Insurance Co Ltd to achieve business goals and objectives.
• Identifying Market Opportunities: Continuously identify and assess opportunities in the insurance market to capitalize on emerging trends and customer needs.
• Building Client Relationships: Establish and maintain strong relationships with clients through regular business meetings and visitations, ensuring client satisfaction and loyalty.
• Conducting Market Research: Conduct research on insurance products to understand market dynamics, customer preferences, and competitor activities, informing product development and marketing strategies.
• Implementing Promotion Activities: Plan and execute promotional activities to promote MGen Tanzania Insurance Co Ltd's products and services, increasing brand visibility and attracting new customers.
• Achieving Sales Targets: Meet or exceed sales targets set by the company, contributing to the overall revenue and growth objectives.
• Analyzing Sales Data: Analyze sales data to identify trends, evaluate performance, and make informed decisions to improve sales strategies and tactics.
• Leading Sales Meetings: Lead daily sales meetings to discuss sales performance, set targets, and motivate the sales team to achieve goals.
• Recruiting and Supervising Insurance Agents: Recruit, train, and supervise insurance agents to ensure they are equipped to effectively promote and sell insurance products.
• Conducting Sales Campaigns: Plan and execute sales campaigns every quarter to drive sales and increase market penetration.
Key Achievements
• Strategic Marketing and Sales Growth: Successfully developed and implemented marketing and sales strategies that contributed to the consistent growth of MGen Tanzania Insurance Co Ltd's market share and revenue. Page 1
• Market Expansion: Identified and capitalized on market opportunities, leading to the expansion of MGen Tanzania Insurance Co Ltd's client base and geographical presence.
• Sales Target Achievement: Consistently achieved or exceeded sales targets, demonstrating a strong ability to drive sales performance and meet business objectives.
• Agent Recruitment and Development: Successfully recruited and supervised insurance agents, fostering a high-performing sales team that contributed significantly to the company's sales growth and success. Feb 2016 - Dec 2020 UAP Insurance Tanzania
Direct Sales Representative
Key Responsibilities
• Promoting Products and Services: Actively promote UAP Insurance Tanzania's insurance products and services to customers and corporate clients.
• Customer Relationship Management: Build and maintain strong relationships with customers to understand their needs and provide tailored insurance solutions.
• Achieving Sales Targets: Meet and exceed sales targets by identifying and pursuing new business opportunities.
• Market Research: Conduct market research to identify trends, competitor activities, and customer preferences to develop effective sales strategies.
• Providing Financial Education: Educate customers and the community about insurance products, financial planning, and risk management.
• Community Impact Initiatives: Participate in and support social responsibility initiatives in areas such as health, environmental conservation, and financial education.
• Compliance with Regulations: Ensure compliance with insurance regulations and company policies in all sales activities.
• Reporting and Documentation: Maintain accurate records of sales activities, customer interactions, and market research findings for reporting purposes.
• Continuous Learning and Development: Stay updated with industry trends, products, and regulations through continuous learning and development activities. Key Achievements
• Customer-Centric Approach: Implemented a customer-centric approach, putting customers' needs and ambitions at the forefront of all operations to help them achieve their best.
• Contribution to Industry Growth: Played a significant role in the growth of the insurance industry in Tanzania by actively contributing to the market through innovative products, services, and market-leading practices. Feb 2015 - Dec 2019 Microphas Insurance Agency
Marketing and Sales officer
Key Responsibilities
• Developing Marketing Strategies: Create and implement marketing strategies to promote Microphas Insurance Agency's products and services effectively.
• Sales Generation: Generate leads and convert them into sales, achieving or exceeding sales targets set by the company.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure satisfaction and repeat business.
• Market Research: Conduct market research to identify trends, competitor activities, and customer preferences, informing marketing and sales strategies.
• Product Knowledge: Maintain a deep understanding of Microphas Insurance Agency's products and services, being able to effectively communicate their benefits to customers.
• Promotional Activities: Organize and participate in promotional activities such as events, campaigns, and advertisements to increase brand awareness and attract new customers. Page 2
• Reporting and Analysis: Prepare regular reports on sales performance, market trends, and customer feedback, providing insights for decision-making and strategy adjustment.
• Compliance: Ensure compliance with regulatory requirements and company policies in all marketing and sales activities.
Education
• Bachelor Degree in Political Science & Sociology University of Dar es Salaam 2009 - 2012
• Advanced Certificate of Secondary Education Examination (ACSEE) Kifaru High School 2007 - 2009
• Certificate of Secondary Education Examination (CSEE) Siha Secondary School 2003 - 2006 Additional
Awards
Awarded Certificate of Proficiency in Insurance by Institute of Finance Management 2021 Professional Trainings and Workshops
1. Sales training conducted in November 2023 by Bima Sokoni 2. Training on Life Insurance product in September 2023 facilitated by Bima Sokoni 3. Digitak Marketing Training facilitated by Bima Sokoni Languages
English, Swahili
Software
Microsoft office, Outlook, Google Mail, Microsoft Windows References
1. Deric Sebastian Ndamugoba
Head of Marketing
Mgen Tanzania
*******@************.**.**
Mobile: +255-*********
2. Ghynwine Restuter Rando
Researcher and Write
Kalamu Huru Tanzania
Email: ************@*****.***
Mobile +255*********
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