Project Manager Management

Maura Gibbons 215-***-**** *************@*******.*** Middletown, PA

Project Manager

** ***** ******* ********** **********

** ***** ********** *** ******* Re-engineering experience

** ***** ****ership and Team Building experience

Summary

Expert Innovator and Project Manager with 18 years of experience identifying gaps, designing and re-engineering processes, and saving costs. Implements faster, easier, time-efficient protocols. Results-driven approach, leading people, removing roadblocks, and supporting new and improved technology solutions. Effective communicator and team builder, applying strong analytical and organizational skills. Achiever. Engaging. Insightful. Reliable. Passionate.

Areas of Expertise

Execution: Change Design, Project Management, Innovation, Process Improvement, Analytics, Cost Saving, Regulatory Compliance.

Leadership: Strategy, Communication, Collaboration, Motivation, Influence, Persuasion, Goal-driven, Team Builder, Mentorship, Relationships, Employee Engagement, Flexible, Servant Leader.

Professional Experience

Vanguard, Malvern, PA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08/2004 – PRESENT

MANAGER, INSTITUTIONAL INVESTOR GROUP 1/2022 – PRESENT

Project Management Office, Product/Advice/Client Experience

Leadership: Led Project Management Office (PMO) team for Business 2 Business experience team for Vanguards 401K business on the full-service and investment-only departments.

Project management, governance, stakeholder management: Set up project support, tools and governance along with stakeholder management of both business, IT and vendor supported tasks.

Start-Up Structure: Building out team, intake, interaction model for the entire subdivision as well as the PMO. Ability to show progress made by new tech adoption to streamline and allow for more efficiency in work.

MANAGER, GLOBAL RISK & SECURITY 10/2019 – 1/2022

Enhanced Growth, Divisional Strategic Services

Leadership: Led Divisional Strategic Services, Change Management, and Communications; supported BAU and strategic big rock change management and communications across GR&S Division and Enterprise at Vanguard.

Employee Engagement: Delivered results tied to employee engagement; streamlined communications and created regular drumbeat of transparency from leadership to staff; increased employee engagement from 72% to 76% from 2020 to 2021, based on internal survey platform Culture Amp.

Remote: 100% remote after March, 2020 in which new technology, such as Microsoft Teams was mastered.

MANAGER, SENIOR RISK ANALYST TEAM, INSTITUTIONAL INVESTOR/RISK MANAGEMENT 04/2017 – 10/2019

Leadership: Led Senior Risk Analyst team of 7 crew members across PA and AZ; supported all risk identification and control design for Institutional Investor Group division at Vanguard.

Regulatory Compliance: Implement new regulatory requirements for General Data Protection Regulation for US-domiciled accounts with overseas addresses.

Procedural Compliance: Added undocumented and missing procedures to business groups; solved problems, removed roadblocks, and met essential deliverable dates; increased General Data Protection Regulation (GDPR) compliance to 86% in Institutional Investor group by May 2009, and remaining by 2020 grace period.

MANAGER, CONTROL, GOVERNANCE, AND CHANGE MANAGEMENT 04/2017 – 12/2017

Leadership: Led 2 separate Shared Service teams for Retirement Plan Experience subdivision within Institutional Investor Group at Vanguard in PA and AZ.

Process Re-engineering: Recrafted processes for manually printed and sign records; converted to digital storefront; saved $5k+ YoY in storage fees for paper files, reduced time, and saved 2.5 hours per week.

CHANGE MANAGEMENT PRACTITIONER, INFORMATION TECHNOLOGY 05/2015 – 04/2017

Leadership: Led expert Change Management and Communication across key stakeholders for large-scale change initiatives sponsored by Vanguard's IT division and crossing entire Enterprise.

Outsourcing: Reduced FTE cost by supporting Change Initiative for outsourcing less complex work to supplier partner; saved $1+ million in IT staffing costs.

Talent Management: Reviewed and recommended training more complex assignments for fungible workers, limiting reductions in force to under 5%.

PROJECT MANAGER, CORPORATE & INTERNATIONAL, Sigma Black Belt 10/2012 – 05/2012

Project Management: Partnered with Vanguard's corporate and international divisions on Process Excellence, efficiencies, and improvement projects.

Cost Saving: Unwound complexity of employees working in different locations on withholding taxation between US and all Vanguard global subsidiaries – UK, Canada, HK, AUS - recommended a program saving millions in regulatory sanctions and creating tax liabilities in other states, by simple process improvement to existing system.

LINE MANAGER, Retail Investor Group 06/2011 – 10/2012

SUPERVISOR, Institutional Investment Group 04/2007 – 06/2009

PROJECT ADMINISTRATOR, Institutional Investment Group 02/2006 – 04/2007

CLIENT RELATIONSHIP ASSOCIATE, Institutional Investment Group 02/2006 – 04/2007

HEAD TELLER, Institutional Investment Group, 08/2004 – 02/2006

Education, Certifications, Credentials, Licensure, Training

Master of Business Administration (MBA), Holy Family University

Bachelor of Science in Music, West Chester University

Certifications

Business Communications, edX Certification, in progress

Certified Change Practitioner, Prosci Certification

FINRA Series 6, 63 &26 Licenses

Lean Six Sigma Black Belt, Villanova University

Technology

Mastery of all Microsoft products including Word, PowerPoint and Excel

Microsoft Teams and Stream

SharePoint 2013

Volunteer Service, Causes

Event Lead – Pennsylvania Society for Prevention of Cruelty to Animals (SPCA)

Awards and Recognition

Award for Excellence in 2008, Vanguard: Outstanding leadership and execution of large-scale technology deployment within contact center operations department.

Professional Affiliations

Arbitrator – Non-Public Arbitrator for Financial Industry Regulatory Authority (FINRA)

Global Member – Women in EFT (Exchange Traded Fund)

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