Virtual Assistant, Account Manager
Resume:
Sharice Richards
Account Manager
Atlanta, GA
*********@*****.***
Key Career Overview
Results-driven Account Manager with a strong ability to work independently, effectively manage competing priorities, and take initiative in high-paced, client-focused environments. Skilled at building and maintaining relationships in external-facing roles, confidently engaging with advertisers and key stakeholders to deliver strategic solutions and drive account success. Known for exceptional organizational skills and a sharp attention to detail that ensures seamless campaign execution and client satisfaction. Adept at identifying opportunities, resolving challenges creatively, and aligning client needs with business goals. Brings a proactive, solution-oriented mindset to every interaction, contributing to long-term growth and partnership success.
Executive Performance
Key Skills
●Stakeholder Communication
●Operational HR Support
●Event Planning
●Creative
●Calm Under pressure
●Talent Acquisition Management
●Compensation
●HR policy development
●Fundraising
●Google Docs
●Salesforce
●Microsoft Office
●Digital Marketing
HealthcareIT Leaders, Alpharetta, GA
March 2022-July 2024
Senior Recruiter, Technology Team
●Lead recruitment efforts for various key accounts ensuring a diverse pool of candidates through targeted outreach
●Successfully manage a high volume, fast paced environment
●Coach hiring managers to define the scope of the role, finalize job description and ad, determine advertising/sourcing strategy, screening questions, interview team, and other process details
●Cultivate and expand strategic partnerships with stakeholders
●Conducted in-depth needs assessment and collaborated with clients to create tailored service plans, resulting in a 15% increase in client retention.
●Led debrief sessions for clients after new project implementations
●Manage social media recruiting strategy and content creation for platforms including Instagram, Facebook, and LinkedIn, resulting in a 25% increase in qualified applicants
●Utilize data analytics tools to track campaign performance and ROI, making data-driven decisions that enhanced campaign effectiveness by 15%.
●Participate on cross-functional project teams needed
Community Engagement Responsibilities
●Led community engagement outreach initiatives
●Planned and managed statewide Career Fairs, including: 1st point of contact for Vendor management, budget, Site management and catering
●Developed and maintained strategic partnership with local organizations fostering resource sharing to support community growth
●Organize and execute employee volunteer days, employee participation increased 25% over a 12 month period
●Trained and mentored employee volunteers, enhancing efficiency and ensuring the successful execution of community projects
Experis (ManpowerGroup), Atlanta, GA
January 2021-March 2022
Business Development Manager
●Identify and secure new partnership opportunities
●Implemented client specific strategies and provided high quality on-going support, leading to successful project implementation and enhanced business performance
●Managed Vendor outreach and electronic documents
●Lead Quarterly and Monthly reviews, identifying areas of growth and opportunity
●Build and maintained deep relationships with executive clients to understand their needs creating a 5% revenue increase in upsell to address those needs
●Proactively identify and upsell opportunities
●Utilized HRIS and CRM tracking systems to complete account management activities
●Facilitate internal and external team meetings
Adecco, Atlanta, GA
January 2020-January 2021
Sr. Account Manager
●Presented customized business solutions to C Suite executives
●Analyzed recruitment metrics providing insights to guide strategic planning
●Track deliverables for clients
●Managed onboarding for new clients
●Created and executed recruitment strategies to retain qualified candidates and presented to hiring managers
●Assisted with review of compensation plans and annual incentives
●Negotiated long-term contracts resulting in a 5% increase in client retention
●Managed daily operation of client account revenue
●Participated in community outreach programs to promote the organization's commitment to diversity and inclusion
Tailored Management, Columbus, OH
January 2018-December 2019
HR Generalist, Walmart Distribution Centers
●Managed 50+ requisitions at any given time
●Worked with hiring managers to understand staffing needs and create job descriptions that attract a wide range of candidates.
●Researched diversity hiring best practices and presented data to hiring managers
●Provided daily support to employees and organizational leaders for operational HR requests.
●Conducted market salary research and analysis, providing data-driven recommendations that led to the restructure of compensation plans, reducing employee turnover by 10%.
●Utilized ATS and CRM systems to complete daily tasks
●Processed onboarding documents
●Coached and Mentored new hires
Community Engagement Responsibilities
●Coordinated and executed volunteer programs, recruiting and managing over 50 volunteers for various community initiatives
●Planned and managed city wide career fairs; 1st point of contact for vendors
●Spearheaded fundraising campaigns, raising $10K in 12 months for various non-profit organizations we partnered with
●Monitored and reported on volunteer program impact within the community
●Used data driven insights to refine engagement strategies
Nationwide Children’s Hospital, Columbus, OH
January 2014-December 2017
Early Careers, Campus Recruiter
●Developed and implemented campus recruitment strategies, fostering relationships with university career centers, professors, and student organizations to source top-tier talent.
●Successfully utilized Boolean searches
●Built and maintained strong relationships with various line and functional clients to ensure the ability to influence, guide, and drive the recruiting process
●Coordinated and executed on-campus recruitment events, including job fairs, information sessions, and interviews, resulting in a 25% increase in candidate engagement.
●Screened, interviewed, and assessed candidates for internships and entry-level positions, ensuring alignment with organizational needs and culture fit.
●Collaborated with hiring managers to identify and fill talent gaps, providing them with pre-screened, qualified candidates from target schools.
●Tracked and analyzed recruitment metrics, such as time-to-fill and candidate conversion rates, to continually optimize recruitment processes and meet hiring goals.
Volunteer Organizations
National Black MBA Association, Atlanta Chapter Communications Committee and Career Network Committee
Planned and executed career fairs, member visits with corporate partners
Member since January 2022
Junior League of Atlanta
Member since 2022
Placement: Fundraising committee
Education
Fayetteville State University, Fayetteville, NC
Bachelor’s of Arts
Speech Communication
Franklin University, Columbus, OH
Master’s Degree in Public Administration, Concentration in Human Resources Management
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