Case Manager
Resume:
Caitlin Morganflash
**** **** *** ****** ********, Ne 68901
Cell: 650-***-****
Obiective: Obtain a position within a reputable company with high standards wherein my skills are utilized and will be expanded to full capacity through hands-on experience.
Work Experience:
July 2024 – March 2025
Revive Inc. Recovery Facility - Short Term Residential Case Manager
Manage day to day resident needs such as new patient orientation. Gather client medical information, and any prior recovery records. Input and update all client info. on computer software. Sign clients up for medical insurance and/or Medicaid based on eligibility. Follow up with medical health insurance companies for billing and authorizations and FMLA/short term disability needs as well. Provide transportation and accompany clients to offsite medical appointments. Attend weekly Case Manager meetings, staffing and monthly CEU (continuing education courses). Provide outreach services to local community to educate about the facility and its program. Mentor clients in relearning life skills, daily living skills and transitioning to independent living upon completion of short term residential program.
July 2023 – July 2024
Grand Island Public Schools - Homeless and Transition Coordinator
Facilitate and coordinate welcome packets for homeless children and their families. Provide homeless families with access to resources to ensure their children are successful in school. Attend annual training, and coordinate annual programs like Food for Thought, Christmas Baskets and Thanksgiving Baskets. Solicit and coordinate pick-up and delivery of donations for EIT (Families in Transition). Process paperwork for free and reduced lunches, provide case management to families and interact/communicate with school Social Workers.
July 2021 – July 2023
EDN/Head Start Services Coordinator
Represent children from birth to age 3 who have a diagnosed developmental delay that qualify for services through a resident school district program. Responsibilities included evaluation of child to determine if they met the qualifications for services, processed the paperwork to enroll them in the program at no cost to their families. Program provided in home services as well as monthly visits and twice a year holding IFSP/IEPS. Responsibilities included monitoring the child’s progress and goals as well as in home observance meetings. Input progress documentation, narratives and billing to the State.
August 2016—October 2022
Pathfinder Support Services & Better Living Counseling Services – Family Support Worker (two separate entities resulting from an organizational change; both part-time positions)
Monitor parenting time between parents and their children. Establish
food budgets, create chore charts and behavior charts. Counsel individuals, groups, families, and communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, social adjustment, childcare and medical care utilizing my training in criminogenic education.
August 2015- August 2016
Icing / Claire's- Store Manager
Assist customers with accessories and purchases of jewelry and niche
items. Facilitate hiring and firing process, as well as targeted sales training for selling/upselling techniques to customers. Make daily bank deposits and ensure cash register always balanced. Responsible for ensuring the store opened on time and closed at regular hours. Work all shifts (mornings, evenings, weekends, and holidays). Attend weekly Store meetings to meet daily, weekly, and monthly sales goals. Responsible for adhering to corporate planogram models ensuring the store maintained the fresh, hip vibe the customers could relate too.
June 2004-August 2015
The Men's Wearhouse - Customer Service Associate & Operations Manager
As a customer service associate my primary duty was to assist customers with the measuring and ordering process for tuxedo rentals. Job required mandatory attendance at local bridal shows to engage new customers for future engagements (i.e., weddings, quinceaneras, bridal showers). Perform recovery operations insuring that the entire store is in impeccable appearance at all times. Coordinate with the Texas central hub for tuxedo malfunctions/returns. Troubleshoot customers concerns and complaints and reconcile any and all problems to ensure the Customer's satisfaction.
Education
The University of Phoenix, Phoenix, Arizona - 3.59 GPA
Graduate with Bachelor Of Science in Correctional Support Services
References
Krista Shericka, Jr. – Supervisor, Public Schools Counselor, Grand Island, NE
Lacie Kaiser, Better Living Services, Hastings, NE
Elizabeth Giannini, Manager, The Men's Wearhouse, Colma, CA
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