Customer Service Real Estate

Professional Profile:

Highly motivated, result-oriented professional possessing excellent organizational, communications, and customer service skills, with a hands-on work attitude. Able to function individually or as part of a team. Fast learner. Works well under pressure. Has a facility for learning various computer hardware and software quickly and utilize it effectively and efficiently.

Education:

Stony Brook University Paralegal Studies Program April 2003. with Honors

Graduate level, Attorney supervised instruction in: Introduction to Law, Civil Litigation, Legal Research, Business Organization, Real Estate, Contracts, Bankruptcy, Trusts and Estates.

Professional Skills:

Licensed to sell Property and Casualty Insurance in New York State Since, 2004

Demonstrated competencies in researching, collecting, evaluating and processing information, Skilled in research methods requiring use of public record research, address verification

Software:

Windows v3.1x, Windows 95, Windows 2000, MS-DOS, Lotus Office Suite, Microsoft Office, Excel, PowerPoint, and many specialized systems, Find-Law and LEXIS, Proficient in Internet use.

Hardware:

IBM PC compatibles, Floppy and Hard Disk Drives, CD-ROM drives, Light work with dumb terminals and Macintosh.

Employment History:

NYU Langone South Shore Neurologic Associates Patchogue, NY May 1, 2023 to February 24, 2025

Office Associate

Responsible for scheduling appointments, verifying patient demographic and insurance information, verifying coverage. And confirming appointment information. Assist patients to find providers to follow up on referrals. Check patients in and out for appointments and make sure all forms are completed and all documents are scanned into the chart. Follow up on work queues for incoming referrals to schedule appointments as well as returning messages in group inbaskets. Calling patients to reschedule as needed in case of provider unavailability. Pending medication refill requests to providers for approval.

South Shore Neurologic Associates Islip/Patchogue NY November 29, 2021 to April 30, 2023

Medical Biller/ Call Center Associate

Responsible for collections for Worker's Compensation and No Fault claims. Well versed in CPT, ICD-9, and ICD-10 coding procedures. Responsible for maintaining patient privacy in accordance with HIPAA regulations. Well versed in usage of insurance company website and the NextGen billing system. Responsible for interpreting EOBs for patients and explaining bills. Responsible for scheduling appointments and routing calls to the correct areas to best serve the patient's needs.

Medihealth Medical PC, Patchogue, NY February 8, 2017 to November 26, 2021

Medical Biller

Responsible for payment posting and collections for Worker's Compensation and No Fault claims. Well versed in CPT, ICD-9, and ICD-10 coding procedures. Responsible for maintaining patient privacy in accordance with HIPAA regulations. Well versed in usage of insurance company website and the Eclipse billing system. Responsible for interpreting EOBs for patients and explaining bills.

Riverhead Management Company,Riverhead, NY August 1, 2011 to June 9, 2016 Medical Biller

Responsible for timely charge posting for Primary Care Physician and Specialist Offices. Well versed in CPT, ICD-9, and ICD-10 coding procedures. Responsible for maintaining patient privacy in accordance with HIPAA regulations. Well versed in usage of insurance company website and the NextGen billing system. Responsible for interpreting EOBs for patients and explaining bills.

Liberty Mutual Insurance Company- Melville, NY 2001 to 2009 Customer Service Representative

Responsible for handling policy changes, Confer with customers by telephone or in person in order to provide information about products and services. To take orders or cancel accounts. To obtain details of complaints. To facilitate problem resolution by referring unresolved customer grievances to designated departments for further investigation. Writing new policies, as well as explaining coverage to policyholders and presenting them with insurance options.

United States -Internal Revenue Service- Holtsville, NY 1988 to 2000

Control Clerk (Grade 4 Step 10) January 9, 1995 to June 17, 2001

Control classified transaction records, research unassociated documents, maintain

inventory records, receipt records, and produce daily reports. Control work flow,

and to ensure accurate completion in a timely manner.

I.R.S Management Assistant (Grade 5 Step 8) January 2000 to April 23, 2000

Temporary Assistant to the Manager of the Taxpayer Advocate division.

Responsible for assignment of cases to Associate Advocates and worked with specialized computer systems for research, file preparation, file retrieval, and file storage.

I.R.S. Data Transcriber (Grade 4 Step 5) January 1988 to January 8, 1995

Acquired an in-depth knowledge of several data entry systems on multiple computer systems and policy and procedures for data transcription.

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