Support Specialist Service Manager

Christopher M. Gault

Colorado Springs, Co 719-***-**** **********@*****.***

www.linkedin.com/in/christopher-M-gault

SUMMARY

Enthusiastic aspiring Information Technology professional and US Army Veteran of 4 years. Gained experience in administration and clerical file administration while in the military. After the military gained 15+ years as an ASE certified tech culminating to a Service Manager. Self taught for android, iOS, and PC repairs and recovery. Learning several programming scripts in spare time. Recently completed the Computer User Support Specialist program at ACI Learning to better prepare for an IT focused position. Actively working toward ITIL, A+, Network+, and Security+ certifications.

SKILLS

Troubleshooting

Active Directory

Ticketing System

Call Center Triage

iCloud, Virtual Migrations

TCP/IP, LAN, WAN, VLAN, VPN, VOIP

Operating Systems

Identify Security Threats

Customer Service

Remote Desktop Utility

Perephial Setup

Microsoft Office 365

Data Backup

Network Design

Hardware Maintenance

EDUCATION & TECHNICAL TRAINING

ACI Learning Tech Academy Colorado Springs Campus Computer User Support Specialist Program Completion Date: Oct. 2024

CERTIFICATIONS

Axelos ITIL 4 Foundation In Progress

CompTIA A+ In Progress

CompTIA Security+ In Progress

CompTIA Network+ In Progress

PROFESSIONAL EXPERIENCE

Griffin Fastlube Colorado Springs, Colorado

Service Manager May 2022-March 2024

Troubleshoot and diagnosis of customer vehicles in a prompt, professional, timely, and accurate manner.

Explain the repairs needed to the customer in a simple, non-tecnical manner.

Make preapproved repairs, and train others in proper repair procedures and practices.

Confirm and Quality Check repairs made.

Goodwill of Southern Colorado Colorado Springs, Colorado

Warehouse Worker October 2020-May 2022

Classify warehouse product for pricing and distribution for product dispersment

Aid in pricing of product

Meineke Colorado Springs, Colorado Service Technician Febuary 2017-September 2020

Diagnosis and repair of customer vehicles

Confirm repairs upon completion.

MILITARY EXPERIENCE

United States Army Colorado Springs, Colorado

MOS 75H March 1998-October 2001

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

Explain company personnel policies, benefits, and procedures to employees or job applicants.

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