Human Resources Travel Coordinator

Maria Betancourt

** ****** *****, *********, *** Jersey 07208

*************@*****.***

Cell: 203-***-****

SUMMARY

Passionate manager, successful in building and motivating patient centered teams in which staff members feel a true part of our team as we focus on improvement and growth. Results driven oriented with over 15 years of progressive leadership experience, transforming high potential staff into outstanding leaders who demonstrate the creative and savvy that is critical to financial and operational success. Diverse background in sales, property management, and non-profit organizations.

AREAS OF EXPERTISE

1.Multiple Facilities management

2.Cost Planning and Reduction

3.Operations & financial management

4.Vender and Business partner relationships

5.Visual Merchandising

6.Patient centered Service excellence

7.Training and Succession Development

8.Recruiting, HR Teammate management

9.Motivating and Coaching Staff

10.P&L balance sheet management

PROFESSIONAL EXPERIENCE

OTG Management Newark, NJ June 2023 – Current

Manager – Newark Airport Terminal C, Union NJ

Provided leadership on a multi-level throughout airport.

Improved standards for food standards and quality.

Performed audit to all locations.

Improved guest reviews.

Compliance and risk management – successfully managed PA and QA visits.

Direct team on unit financial goals.

Improved inventory and cost management.

Manage and train crewmembers.

Kaleidoscope, Union NJ January 2023 – June 2023

Operations Manager – Northern NJ

Manage and optimize therapy schedules to ensure efficient use of resources and timely delivery of services to clients in multi- facilities.

Oversaw intake process for new clients conducted assessments and coordinated with clinical staff for smooth onboarding.

Verified insurance coverage for clients, navigated billing procedures and ensured accurate and timely reimbursement.

Provided guidance, support, and mentorship to administrative staff, fostering a culture of collaboration and excellence.

Monitored and maintained compliance with regulatory requirements and quality standards, continuously seeking opportunities for improvement.

Fresenius Kidney Care. Metro NY. March 2021 –December 2022

IPS Program Administrator – IPS Metro NY

Provided professional administrative services to 7 different hospitals for dialysis.

Managed a staff of 50 RNs and 9 patient care technicians.

Provided monthly education to all RNs.

Performed quarterly audit to all locations.

Zero deficiencies in all locations during states surveys.

First time in over 5 years program has seen of profit by 3%.

Managed productivity to company standard.

Achieved 99% quality metric consistently for the past 5 quarters.

Improved program by implementing different licenses to care for all levels of acuity.

Recruited, trained, and managed RN performances.

DaVita Inc. Brooklyn, USA. October 2019 – February 2021

Facility Administrator – Clinton Hill Dialysis

Successfully managing Clinton Hill Dialysis 28 chair facility. Presently 98 patients and growing. 20 teammates, 4 Nephrologist.

Improved Yearly patient experience by 30%.

Improved facility corporate image, teammate professionalism and over all physical plant.

Compliance and risk management – successfully managed one DOH visit.

Implemented leadership and succession planning for managers and mentees.

Improved inventory and cost management at legacy facility.

Always manages Labor within budgetary and CMS guidelines.

Successful managed COVID 19 Cohort facility during COVID pandemic.

Successfully increased KPI score from 40% to 60% YTD.

Increased Private Pay YTD Net Annual Gains by 10% from 6.82 to 16.78%.

Recruited, trained, and managed RN performances.

Gap Outlet, New Jersey, USA. 2019 – 2014

General Manager of Operations/Visuals Merchandising

Managed operations for Multiple Gap Outlet Stores in New York, New Jersey, Utah and Vegas. Visual Merchandiser and General Manager of New York stores, with the goal of increasing sales.

Successfully managed VIP visits in multiple locations.

Successfully maintained company standards, scoring 89% and higher for store audits.

Supervised all teams that generated financial, administrative, human resource innovations.

Outperform district in customer service by 10% YTD final ranking 92%.

Review, analyze, and interpret performance to always meet sales and operational goals.

Collaborated and trained most store's management.

Recruited, trained, and managed RN performances.

Worked with Leadership to develop new sales and improve growth strategies.

Worked with Leadership team to improve visual merchandising and improve sales strategies.

EDUCATION

Bachelors of Science, Business Economics.

Ashford University; San Diego, California.

Minor, Human Resources

Ashford University, San Diego, California.

ADVANCED TECHNICAL AND COMPUTER SKILLS

Anaplan, Maestro, Microsoft Office, Excel, Word, PowerPoint, Outlook,

Microsoft Windows based -tablet software, Adobe Professional.

All Client, Professional and or Personal references will be provided as per request.

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