Program Manager Case

BRANDI HOLMES

CHICAGO, IL ***** • 773-***-**** • **************@*****.***

PROGRAM MANAGER with over a decade of experience supporting diverse populations across education, mental health, and disability services. Dedicated professional pursuing a Master of Public Administration (MPA) with a concentration in program management to expand leadership capacity in education, nonprofit, or community-based roles. Dynamic communicator fluent in American Sign Language

(ASL) and highly skilled in delivering accessible, inclusive support across multidisciplinary teams and client groups. Proactive case manager with success in developing individualized service plans, facilitating IEPs, managing resources, and ensuring compliance with state and federal guidelines. Driven people leader known for a collaborative, equity-driven approach to program coordination, stakeholder engagement, and administrative operations that facilitate positive long-term outcomes. AREAS OF EXPERTISE

ü Program Leadership

ü Education Administration

ü Community Resource Coordination

ü IEP Management/Compliance

ü Cross-Functional Coordination

ü Risk Analysis & Management

ü Case Management Expertise

ü Crisis Prevention

ü Regulatory Compliance

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Help at Home – Chicago, IL 04/2024 – 04/2025

Community Health Worker

• Served as a critical liaison between clients, medical providers, and Help at Home branches, facilitating communication with primary care physicians and nurses while ensuring timely coordination of medical appointments, durable medical equipment, and essential care services.

• Developed comprehensive resource guides and addressed key Social Determinants of Health (SDOH) by connecting clients to vital community support systems, including housing assistance, food security programs, and utility relief, improving access to care and quality of life for underserved populations. Luther Social Services of Illinois – Chicago, IL 01/2023 – 04/2024 Counselor & Case Manager

• Managed a caseload of clients by delivering individualized counseling, case coordination, and support services, while collaborating with multidisciplinary treatment teams to ensure holistic, client-centered care.

• Maintained compliance with Rule 140, DHS, and regulatory requirements by completing timely, accurate documentation and delivering mobile services across multiple locations. SPARC – Chicago, IL 12/2020 – 04/2023

Care Coordinator I

• Performed 5–15 individualized patient assessments daily to identify medical, housing, and psychosocial needs, ensuring timely care coordination and appropriate placement for vulnerable populations.

• Interpreted clinical and social assessment data to develop care plans, navigate complex healthcare systems, and connect patients with essential services that promote long-term health and stability.

• Served as a key liaison between external referral agencies and internal clinical teams, streamlining patient intake and supporting business growth through consistent, high-quality service delivery.

• Achieved a 100% completion rate on all required assessments, demonstrating a strong commitment to accuracy, compliance, and excellence in patient care coordination. HRS Home Health – Chicago, IL Month/2019 – Month/2020 Transitional Coordinator

• Coordinated smooth patient transitions from hospitals and medical facilities to home health care, ensuring continuity of care, reducing readmission risk, and aligning services with individual patient needs.

• Liaised between clinical teams and agency partners to facilitate referrals, maintain provider relationships, and support business development efforts through effective case coordination and account retention. BRANDI HOLMES **************@*****.***

Maxim Health Care – Chicago, IL 03/2015 – 12/2019

Cook County Care Coordinator

• Conducted in-home psychosocial evaluations, Determination of Need screenings, and individualized assessments to identify medical risks, care preferences, and therapeutic needs, supporting clients’ ability to remain safely in their residences.

• Developed and implemented individualized service plans based on client evaluations, coordinating and monitoring care services to minimize hospitalization risks and enhance health outcomes.

• Collaborated with interdisciplinary care teams to present and revise care plans, integrating feedback to ensure cohesive, person-centered, and compliant care delivery.

• Built trusted relationships with clients, families, and community partners, using therapeutic communication and crisis de-escalation techniques to promote stability, wellness, and resource accessibility.

• Maintained accurate documentation of all client interactions, assessments, and care modifications in the Care Management System in alignment with state, local, and federal regulatory requirements.

• Achieved a 92% assessment completion rate, demonstrating exceptional time management, compliance, and attention to detail in case management processes.

Paraprofessional/Interpreter

• Provided sign language interpretation and academic support to students with limited language proficiency and severe disabilities, ensuring accessibility and comprehension across all subject areas.

• Facilitated individualized learning and behavior reinforcement by applying Positive Behavior Support

(PBS) strategies and encouraging emotional, social, and cognitive development.

• Collaborated with educators to enhance instructional delivery, organizing classroom materials, preparing visual aids, and supporting students’ understanding of core concepts.

• Maintained accurate documentation and completed administrative tasks, including data entry, educational progress tracking, and interpretation support, to promote efficiency in special education programming. South Shore International College Prep – City, ST 12/2012 – 03/2015 Special Education Classroom Assistant II

• Provided one-on-one and small group support to students with disabilities, including Autism, Down Syndrome, and brain injuries, to enhance individualized learning and inclusion in classroom activities.

• Assisted lead teachers in continuing lesson plans and classroom instruction, maintaining student engagement and academic continuity during teacher absences.

• Monitored student behavior and promoted classroom stability by applying Positive Behavior Support (PBS) strategies and consistent redirection techniques.

• Participated in IEP meetings to support academic planning, providing insight into student progress and assisting with the implementation of individualized education plans.

• Prepared classrooms for instruction by organizing materials, setting up teacher workstations, and ensuring all supplies were ready before the start of each school day.

• Supported school administration during recruitment and enrollment sessions, collaborating with the principal and staff to ensure efficient student onboarding and documentation. Previous Experience:

Abraham Lincoln Centre, Mental Health Professional Department of Rehabilitation Services, Rehabilitation Deaf/HH Counselor EDUCATION & DEVELOPMENT

Master of Public Administration (MPA), Program Management (In Progress) University Expected Completion: January 2026

Bachelor of Arts in Liberal Arts / Interpreter Translation Columbia College, Chicago, IL

Certifications: CPI (Crisis Prevention Intervention) Training – Current, CPR Certification – Current, NCLB (No Child Left Behind) Approved Paraprofessional, NCLB Approved Case Manager Licensure & Credentials: State of Illinois Approved Paraprofessional, State of Illinois Approved Case Manager

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