Customer Service Los Angeles

Nancy Ashe

Burbank, CA • 917-***-**** • **************@*****.***

Supervisor

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivational Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity. WORK EXPERIENCE

Sodexo Live@Descanso Gardens 09/2024 - 01/2025

Supervisor La Cañada Flintridge, CA

Westside Comedy Club 08/2017 - 03/2020

Owner/Manager

• Identified needs of customers promptly and efficiently.

• Trained new employees on company policies, job duties, and performance expectations.

• Monitored employee productivity to provide constructive feedback and coaching.

• Provided guidance and direction to subordinates regarding job duties and responsibilities. Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

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• Determined consumer needs to provide products and services appealing to a larger market. Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

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• Performed monthly inventory checks to ensure sufficient stock levels for all products.

• Evaluated needs of departments and delegated tasks to optimize overall production.

• Coordinated with other department supervisors to ensure smooth workflow and project alignment.

• Responded to customer questions regarding products, prices, and availability.

• Oversaw quality control to identify inconsistencies and malfunctions.

• Oversaw inventory management, ensuring adequate stock levels and reducing waste. Approached customers and engaged in conversation through the use of effective interpersonal and people skills.

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• Assisted with customer requests and answered questions to improve satisfaction.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to products and services.

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Managed day-to-day business operations. Duties included (but were not limited to) creating and managing weekly staff schedules; preparing cash banks; running pre-service staff meetings; preparing the showroom for service; running lighting and sound; running all sales reports; writing EOD reports; batching credit cards; performing voids and other POS related functions as needed; etc.

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• Consulted with customers to assess needs and propose optimal solutions.

• Onboarded, trained, and motivated employees to perform daily business functions.

• Interacted with vendors and evaluated suppliers to maintain cost controls and improve operations.

• Established foundational processes for business operations. (Created original employee manual). Established, optimized, and enforced business policies to maintain consistency across industry operations.

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Reunion Surf Bar 05/2011 - 06/2017

Events Planner

Gotham Comedy Club 03/2001 - 04/2011

Head Server/Events Team Coordinator

EDUCATION

High School Diploma

High School of Performing Arts New York, NY

CERTIFICATIONS

Server ID : 313******-**/2024 - 09/2027

RBS

ID : 1727644858-245-201793 09/2024 - 09/2027

AAA Food Handler

SKILLS

Adaptable and Flexible, Articulate Communication, Balanced Work Ethic, Conflict resolution, Contract Negotiation Expertise, Customer Relations, Decision-making, Hiring and Staffing, Inventory oversight, Operations Management, Policy enforcement, POS systems, Staff Management, Staff Training, Team Oversight, Verbal and Written Communication, Workflow management

• Coordinated schedules and timelines for events.

• Drew up event proposals and contracts.

• Was in charge of collecting all event deposits and balances. Managed event logistics and operations. These duties included (but were not limited to) working with chefs and bartenders to create personalized menus; meeting with outside vendors such as DJs, decorators, photo booth operators, etc.; Greeting clients and performing walk-throughs of space.

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• Performed event coordination for larger parties and gatherings (from 15-250 guests). Expressed leadership to serving staff while offering excellent customer service to guests. Duties included (but were not limited to) training all new staff; monitoring sales reports; performing voids and other POS functions as needed; attending weekly management meetings; etc.

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Worked under pressure and met deadlines while maintaining composure in difficult situations, in a fast-paced high-volume venue.

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• Maintained and distributed event orders.

• Drove excellent guest service for events and conducted evaluations after completion.

• Assisted the event manager in achieving revenue goals set for events and catering.

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