Support Specialist Credit Union

Wendy T. Ingram

*** ********** ******, ******** ** 30907

**************@*****.*** 954-***-****

Profile:

Organized planner with exceptional capability managing multiple, concurrently running tasks. Cool under pressure and tenaciously do what it takes to get the job done. Trustworthy, courteous, and interface positively and professionally at all levels. Expertise in providing outstanding service to internal and external members.

Professional Experience

BrightStar Credit Union, Sunrise Corporate Office, Florida 2012- Present

Operation Support Specialist Current Position

Process loan payments, process mobile deposits, process checks for deposits into members account, help out with different department questions and issues for members etc. Also process and help with questions concerning debit cards and credit cards, help order cash for deposits and pick up for Brinks/Loomis from the Branches, process billpay for member’s online, process applications for review for member’s online etc. Exceptional fraud finder I have exceeded the level of catching fraud and saving my company thousands of dollars from losses due to fraud. Process subpoenas for the courts and detectives. We also process all the QC for all the branches for new accounts application approvals. I also handle all of the verification of audits for Social Security for our members. I’m also in the Presidents Club Honoree, I help with the board meetings every other month at the Credit Union. I also help with the Audits for the Branches.

BrightStar Credit Union, Lauderhill, Florida 2009-2012

Teller/Front Office

Accurately processes deposits, withdrawals, check cashing, money orders, traveler’s checks, official/cashier checks, coins redemption, loan payments, gift cards, credit cards payments, and cash advance. Assist members by promoting appropriate Brightstar Credit Union products and services. Balance consistently and timely on a daily basis. Assist in performing end of day balancing for the branch. Help with questions for my co-workers from the Branches with member requests or questions.

Handle all issues or situations for Branches and co-workers regarding Business accounts etc.

MSC Support Mail Agent

Accurately process mailed in loan payments, open and close CD’S, process credit card payments, also in charge of card compromised reordering of cards, handled the membership apps for approval, processed cash incentives for members’ qualified, open Wish accounts, ordered checks for members, also in charge of responding to VOD’S requests etc.

SEMINOLE HARD ROCK HOTEL & CASINO, 2004 – 2009

Cage Cashier

cashed out vouchers & chips

Work with Poker High Rollers

Divide and arrange poker chips for brush & dealers

Maintain a $150,000.00 cash banks

THE CHECK CASHING STORE, 2003 – 2007

Store Supervisor/Trainer

Withdrawal & Deposits between store funds and company accounts with mainframe bank

Certified Notary

Customer collections through account receivables

Bill Payment & Wire Transfers

Train new employees as well as cross train in other branches

Supervise and countdown other employees bank

AMERISUITES HOTEL, 2003 – 2005

Front Deck Agent/Sales Coordinator

Guest Check-ins and Check-out

Book Meeting Rooms & Banquet Arrangements

Answered multi-line telephone, routed calls, and took accurate messages

Performed faxing, photocopying and filing duties

Train new hires

Assisted supervisor with special project

Maintain a bank with minimum or no shortages

EDUCATION:

2005 TO 2007 Florida Career College Pembroke Pines, Fl.

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