Customer Service Store Manager

TORION CROSS

***** ***** **** · 740-***-****

*********@*****.***

EXPERIENCE

*-**-**—8-03-19STORE MANAGER, Gowireless

Responsible for meeting store sales goals. Connecting the public to a brighter future with Americas number one network. Handled a lot of financial transactions both card and cash. In charge of organizing and executing community outreach and fundraisers.

10/01/21---05/14/2022RETAIL STORE MANAGER, Cricket Wireless

My duties included but were not limited to: Creating schedules for my staff, leading by example with exemplary customer service and guaranteed customer satisfaction. Hold number 1 position in customer conversion rate in the region. Dealing with bank deposits and store finances. Also, to assess and manage the store in terms of readiness for the customer i.e., always presenting a welcoming and presentable store front.

9/6/22---9/11/24 CUSTOMER SUPPORT AGENT, EASE

Throughout my time at Ease, I have learned to properly navigate the portal as an employee, an administrator and a broker. I have experience now in building plans of many types as well as full groups. With a teamwork mindset I have learned that troubleshooting can be done in many ways, but the most effective way is together. I have tightened my customer relations skills through solving and trouble shooting many issues with Brokers and company Administrators.

EDUCATION

AUGUST 2013

CULINARY, Hocking College

● Completed stocks, soups and sauces, fundamentals of cuisine, safety and sanitation, baking 1, Introduction into culinary and baking, culinary lab 1.

SKILLS

Team leadership

Communications

Sales

High Energy

Experience in Navigating the Ease system

Always Smiling

Friendly

People Skills

Experience in Ease group and plan builds

Proficient in troubleshooting Ease issues

ABOUT ME

I am energetic and charismatic. My personality typically naturally boosts the attitudes and morale of those around me. When I joined Ease, my positivity was said to be infectious with all my involvement in different group chat channels. At all my past positions I had lists of customers who would only allow me to assist them because of the amazing customer service they would receive. People skills are not always easy to obtain. I know people and more importantly I know how to talk to people. I am applying for a position that requires energy, effort, a good attitude and most importantly dedication and patience. If those are the traits that you are looking for then let me assure you, you have found them in me!

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