Benefits Specialist Customer Service

Jill Hayden

Largo, FL

727-***-****

*********@*****.***

Professional Summary

Dedicated Benefits Specialist with over ten years of experience in planning, managing, and administering health and welfare plans. Known for delivering outstanding customer service, effectively handling benefits account management, program implementation, system maintenance, and COBRA administration. Adept in using critical thinking and problem-solving skills to address complex issues efficiently. Recognized for excellent oral and written communication abilities and strong attention to detail. Core Skills

• Customer Service

• Data Entry

• Microsoft Office Suite

• Critical Thinking

• Problem Solving

• Attention to Detail

Professional Experience

TriNet

Benefits Analyst, Sr. Benefits Specialist

Tampa, FL

November 2017 – June 2024

• Managed international and domestic benefits, providing high-quality service to clients and employees.

• Utilized Salesforce for Connect 360, Tier 1 Benefits Center, assisting with client and employee inquiries.

• Addressed and resolved issues related to benefits eligibility, enrollment, Flexible Spending Accounts, retirement, and COBRA.

• Facilitated onboarding and open enrollment processes, supporting employees with enrollments and qualifying events in PeopleSoft.

ENGAGE PEO

Benefits Specialist

St. Petersburg, FL

October 2014 – June 2017

• Provided daily client support for benefit administration, system maintenance, and addressing ongoing benefit-related inquiries.

• Coordinated annual open enrollment, prepared forms, and managed annual enrollment processes.

• Assisted in onboarding new clients, processing new client information, and managing medical support orders.

Education

Bachelor of Science in Political Science

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