Assessment Coordinator Call Center

**** ***** ****** # ** *****, New York ***** Home #: 1-718-***-**** Cellular #: 1-301-***-****

E-Mail Address: **************@*********.***

OBJECTIVE: To obtain employment with a company in which my education, skills and abilities can be used to benefit the company and allow room for growth for me within the company.

EXPERENCE:

FIELD MONITOR FOR EASTERSEALS NY 4-2019 - Present

ASSESSMENT COORDINATOR for National Assessment of Educational Progress (NAEP) 10-2016 – 3-2017

NAEP conduct studies of U.S. Education and began in 1969 assessing about a million students over forty nine (49) years. I obtained my position through a company Called Westat which is funded by the Federal Government and a subcontractor for NAEP. The Assessment Coordinator will be responsible for transporting and setting up the NAEP tablets as well as administering and monitoring the assessment, with the Assessment Administrators (AA’s) assistance. Generally, 50 students are selected for the assessment and are assessed in two (2) consecutive groups of twenty five (25) students. In this study NAEP will be assessing 4th and 8th graders.

A typical assessment day is divided into three (3) parts:

• Activities before the assessment;

• Activities during the assessment; and

• Activities after the assessment.

Field Locator for myheadway 7-18-16 – 10-31-16

The study is about learning how Paycheck Plus, a pilot program to simulate an expanded federal Earned Income Tax Credit (EITC) for low-income single workers without dependent children, can affect the income and well-being of workers.

Responsibilities Include:

Take Face Sheet of Respondent and go to their house in person

Give my presentation of why I am there

Call my call center, hand the respondent sample the phone to answer questions with Cati

Give respondent gift card of $30.00 after interview is completed

Record transaction on transmittal and laptop send case back to headquarters

VOLUNTEER ON THE SCHOOL LEADERSHIP TEAM (SLT) at J.H.S. 127 1560 Purdy Street 2015-2017

Mobile Notary Signing Agent and Act as Paralegal - Receive E-Documents, meet with clients with their documents, notarize Line of Credit loans, refinances, Helocs, modifications, Purchase, debt and or Structured settlements then return packages to company via regular mail, FEDEX or UPS. 2011 – 2014

2010 CENSUS ENUMERATOR/FIELD INTERVIEWER

B.A. LIBERAL ARTS and SCIENCE

Associate Degree Management Accounting

Citizen of USA

Valid Driver’s License

Excellent PC or Labtop skills

Self Starter; Keep my own Payroll, Accounts Payable and Receivable spread sheets and journal entries

Excellent Verbal Communication skills

Thoroughly Collect and Input Data from Assigned Area and all information was kept confidential

Flexible Schedule

P.A. PRESIDENT and Title 1 Treasurer in P.S. 106 the PARKCHESTER School 2009 – 2011

Responsibilities Included:

Facilitate all Meetings

Revised By-Laws

Conduct Fundraisers

Made all general entries of spending and funds received by the PA

Active on SLT (School Leadership Team) which followed the regulations of the Chancellor’s changes to:

Instrumental in making changes to the Comprehensive Educational Plan (CEP)

Member of the District Leadership Team (DLT)

Assist in making decisions with United Federation of Teachers (UFT)

Instrumental in enforcing Mandated Uniform Policy A-665

PATRICIA KOONCE (Page 2 of 3)

1705 Purdy Street # 5G Bronx, New York 10462 Home #: 1-718-***-****

E-Mail Address: **************@*********.*** Cellular #: 1-301-***-****

Supported and Assisted in Family Engagement and Advocate for parents

Complete online application with Housing Preservation and Development (HPD)

Active on Parent Advisory Council (PAC)

As the P.A. President, you are on every committee, you oversee everything, the final decision is yours even though you discuss the issues with your immediate committee, but your signature goes on all transactions in the school not the secretary or treasurer’s. But you do not get paid, this is a voluntary position.

P.A. President in P.S/M.S. 306 Same duties as above in P.S. 106 the Parkhester School 2000 - 2001

421-a Expediter for a Partial Tax Exemption – An Expediter is a person who submit pertinent documents to obtain a partial tax exemption or abatement on a newly constructed house, rental or condominium. 2006 - 2009

Duties Included: (NO CURRENT WORK)

Working with HPD to help families get affordable housing in NYC

Research to find clients and accepted referrals

Schedule appointments to collect and submit all pertinent documents

Submit Preliminary Online Application, Plans and application fee to 100 Gold Street

Pick up Preliminary Certificate from 100 Gold Street and pay fee received from client

Submit Final Application to HPD with other pertinent documents

Maintained Accounts Payable, Receivables, Invoices and keep up-to-date and accurate records of projects

BRUCE LOEWY PROJECT CONDO 12-14 31ST STREET LONG ISLAND CITY QUEENS 2006

THE CALAVETTA’S PROJECT 3 FAMILY HOMES 1833 & 1839 79TH STREET STATEN ISLAND NY 2007

THE CALAVETTA’S PROJECT 3 FAMILY HOMES 2151 & 2155 80TH STREET STATEN ISLAND NY 2008

ROBERT CALCAGNO CONDO 307 BALTIC STREET BROOKLYN NEW YORK 2007

MUSTAFOSKI MUZAFER 5 UNIT BUILDING 69 THOMPSON STREET STATEN ISLAND NY 2008

SEUNGHO & JEEWHA KIM CONDO 43-01 37TH STREET LONG ISLAND CITY QUEENS 2009

Monitor for City Exams – 1 Centre Street at Dodge High School 2007 -2009

Assigned to a classroom

Distribute attendance sheet

Distribute Test

Check Legal Documents and Finger Print Test Takers

NYC Department of Housing Preservation and Development (HPD) Broken down for a period of twenty three years

421-a Processor/Division of Housing Finance Tax Exemption Program (HPD) 03/03 – 03/06

Duties Included:

Performed the process for applicants using a database to process and track the status of applications

Troubleshoot applications with eligibility and legal problems

Sent checklist for missing documents

Intake/customer service

Conference clients such as Home Owners, Developers and Attorneys on the process and procedure policy

Real Property Manager and Sec. 8 Liaison/Division of Property Management and Tenant Support Services (HPD)

Duties Included: 07/00 – 04/02

Under the general supervision of my Director/designee, functions as part of a team Managed 20 buildings and 400 Units for the buildings. Wrote Work orders for all repairs needed for individual apartments as needed. Assisted individuals in developing and maintaining viable living, working and social situations in HPD buildings by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services.

Scheduled appointments, interviewed and explained the program to HPD tenants

Assisted tenants in completing Social Service application for a One Shot Deal

Assisted tenants in obtaining their birth certificate from Vital Records in various states and obtaining social security cards

Made calls to Social Services to schedule appointments for tenants to pick up budget/award letter

Followed-up with tenants to ensure all documents were received and submitted for approval

PATRICIA KOONCE (Page 3 of 3)

1705 Purdy Street # 5G Bronx, New York 10462 Home #: 1-718-***-****

E-Mail Address: **************@*********.*** Cellular #: 1-301-***-****

Made copies of all documents for HPD files and sent packages down to Central Office to schedule move date

Administrative Secretary/Division of Property Management Deputy Director’s Office (HPD) 07/84 – 07/00

Duties Included:

Performed management,improvement and communication of staff day to day operation

Answered phones, typed memo’s/letters, faxed documents and made copies for the file

Updated reports of orders written on HPD’s WTS, (Working Tracking System)

Generated report of repairs after work was completed on a weekly basis in Excel

Trained all WEP (Worker Education Program) Welfare workers in training, evaluated them on their performance

DATA ENTRY CLERK FOR FUEL UNIT AT HPDTHRU COSMOPOLITAN PERSONNEL SYSTEMS 1983 - 1984

Information Specialist/Mortgage Guarantee Insurance Company 1982 - 1983

Duties Included:

Input Information from loan application

Processed outgoing mail for delivery

Performed telecommunication

Assisted Underwriters with follow-up

Accounts Payable and Receivable and Journal Entry Clerk/Chemiquip Product Company 1981 – 1982

Duties Included:

Entered payment for bills received

Recorded all daily transactions

Issued checks on Friday

Performed all Administrative duties

EDUCATION:

Attended City College New York, NY Received Liberal Arts and Science Bachelor of Arts Degree

Attended Monroe College Bronx, N.Y Majored in Management Accounting Received Associate Degree

REFERENCES: Upon Request

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