Operations Manager Supply Chain
Resume:
Terry Scott
Operations Manager
*************@*****.***
** ****** ****** **** ******, NY 12828
Skills & Abilities
Six Sigma & Lean Methodologies Team Supervision & Training
Turnaround & Change Management Supply Chain Management
OSHA, FDA, CHAP, HIPPA, and USDA Standards Compliance Human Resource Relations
Design for Manufacturability (DFM) P&L Management & Cost Controls
Batch, Cycle Time, and WIP Reduction Communication and Involvement
Forecasting, Scorecards, & KPI Purchasing & Cost Controls
Safety & Regulatory Compliance Vendor & Supplier Relations
Scheduling & Logistics WMS & YMS SME
Operational Excellence
Operations Manager
DHL Supply Chain - Johnstown, NY
Hired to manage a high volume reverse logistics operation overseeing 3PLS and 6 direct reports in a cross-functional collaborative approach to achieve operational objectives.
Achieved Safety, Quality, and Productivity KPIS 99.95%
Lead cross-functional teams utilizing Lean Six Sigma Methodologies to improve productivity efficiencies by 50% in labor intensive areas
Implemented enhanced safety objectives through use of additional PPE to reduce DART and TIRR to under 2.0 sustainably
July 2017 - Present
Outbound Manager
Cardinal Health – Clifton Park, NY
Hired to lead the outbound department, overseeing cross-functional operations and teams in areas including production, LTL, warehousing, and logistics.
Completed balanced scorecard, value stream mapping, and workflow analysis that achieved sustainability in meeting bottom line budget consistently
Led Six Sigma initiatives that reduced labor costs by 20%, improved productivity metrics by 27%, 90%, and 15% respectively
Implemented pallet recycling measures that minimized wasted and netted positive line item cash flow that captured recurring annual savings of $24000
Introduced employee-recognition programs, labor/management communication forums, and career pathing opportunities through one on one meetings that boosted staff retention, morale, and satisfaction
May 2013 – September 2017
Site Operations Manager
IFCO - Wilton, NY
Managed day-to-day operations, supervising 15 + direct and indirect reports in areas including manufacturing production, supply chain, procurement, distribution, inventory control, and compliance
Improved productivity by 17% utilizing Lean Six Sigma methodologies
Fostered improved customer relations and satisfaction by 85% in the Wilton and Amsterdam locations
Spearheaded initiatives for resource sharing that netted a 10% reduction in labor costs.
May 2012 – May 2013
Department Operations Supervisor
Hannaford Bros. Co. - Schodack, NY
Managed department operations, supervising 55 direct reports and 3PLS in areas including production, distribution, inventory control, and compliance
Attained labor forecasting efficiencies of +/- 1% for the organization through accurately projecting volume and interdepartmental collaboration including all 3PL providers
Implemented additional safety measures to ensure that all mechanical door locks had depth in the safety procedures for operation
September 1995 – May 2012
Education
Stillwater Central Schools
Graduated Salutatorian with a 3.99 GPA and Regents Honors Diploma
CIT/College of Saint Rose/ITT Tech
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